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This group performs some or all of the following duties:

• Maintain an inventory of vacancies, reservations and room assignments
• Register arriving guests and assign rooms
• Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Present statements of charges to departing guests and receive payment.

• Guest services representative trade certification is available, but voluntary, in Saskatchewan.
• Completion of secondary school or equivalent is usually required.
• Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required.

• Progression to senior positions such as accommodations manager is possible with additional training and experience.

• Hotel clerk supervisor (in 62022 Accommodation, travel, tourism and related services supervisors)
• Travel counsellors (64310)