View unit group
- Version:
- NOC 2016 Version 1.3
Search
Search by job title
Search by NOC code
6525 – Hotel front desk clerks
Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. They are employed by hotels, motels and resorts.
Profile
Example titles
- Guest services agent - hotel
- Hotel front desk clerk
- Night clerk
- Reservations clerk - hotel
- Room clerk
Main duties
This group performs some or all of the following duties:
- Maintain an inventory of vacancies, reservations and room assignments
- Register arriving guests and assign rooms
- Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
- Present statements of charges to departing guests and receive payment.
Employment requirements
- Completion of secondary school or equivalent is usually required.
- Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required.
- Guest services representative trade certification is available, but voluntary, in Saskatchewan.
Additional information
- Progression to senior positions such as accommodations manager is possible with additional training and experience.
Exclusions
- Supervisors, hotel front desk clerk (in 6313 Accommodation, travel, tourism and related services supervisors)
- Travel counsellors (6521)
Breakdown summary
- Broad occupational category
- 6 – Sales and service occupations
- Skill level
- C – Occupations usually require secondary school and/or occupation-specific training.
- Major group
- 65 – Service representatives and other customer and personal services occupations
- Minor group
- 652 – Occupations in travel and accommodation
- Associated Career Handbook profiles
- 6525.0 – Hotel front desk clerks
- Version
- NOC 2016 Version 1.3