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- Version:
- NOC 2021 Version 1.0
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64409 – Other customer and information services representatives
Other customer and information services representatives answer enquiries, provide information regarding an establishment's goods, services and policies and provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the private and public sectors.
Profile
Example titles
- Accounts information clerk
- Bus information clerk
- Complaints clerk - customer service
- Contact centre agent - customer service
- Courtesy desk clerk
- Customer service representative - call centre
- Enquiries clerk
- Information clerk - customer service
- Lost-and-found clerk
- Order desk agent
- Public relations clerk
- Tourist information clerk
Main duties
This group performs some or all of the following duties:
- Answer, in person or on the phone, enquiries from customers
- Investigate complaints regarding the establishment's goods, services and policies
- Arrange for refunds, exchange and credit for returned merchandise
- Receive account payments
- Receive credit and employment applications.
- Take customer orders for goods or services
- Promote goods or services
- Respond to enquiries and emergencies
- Investigate complaints and update accounts.
- Explain the type and cost of services offered
- Order services
- Provide information about claims or accounts
- Update accounts, initiate billing and process claim payments, and receive payment for services.
- Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
Customer service representatives in retail establishments
Contact centre agents
Customer service representatives in insurance, telecommunication, utility and similar companies
Information services representatives
Employment requirements
- Completion of secondary school is usually required.
- Completion of some college or other post-secondary programs may be required.
- Clerical or sales experience may be required.
Additional information
- Progression to supervisory positions is possible with experience.
Exclusions
- Airline ticket and service agents (64312)
- Customer and information services supervisors (62023)
- Receptionists (14101)
- Retail salespersons and visual merchandisers (64100)
- Ticket and information clerk (except airline) (in 64313 Ground and water transport ticket agents, cargo service representatives and related clerks)
- Customer services representatives - financial institutions (64400)
Breakdown summary
- Broad occupational category
- 6 – Sales and service occupations
- TEER
- 4 – Occupations usually require a secondary school diploma; or several weeks of on-the-job training
- Major group
- 64 – Sales and service representatives and other customer and personal services occupations
- Sub-major group
- 644 – Occupations in customer, information and protective services
- Minor group
- 6440 – Customer and information services representatives
- Version
- NOC 2021 Version 1.0