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NOC 2021 Version 1.0


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64401 – Postal services representatives

Postal services representatives serve customers and record transactions at sales counters and postal wickets. They maintain inventory and order supplies in post offices and internal mail rooms. They are employed by Canada Post Corporation, courier and parcel express companies and establishments throughout the public and private sectors.


Example titles

  • Bus parcel express clerk
  • Express mail service clerk
  • Mail clerk
  • Mail room clerk
  • Postal counter clerk
  • Postal wicket clerk

Main duties

This group performs some or all of the following duties:
  • Calculate and affix the correct postage on letters, parcels and registered mail and receive payment from customers
  • Sell stamps, prepaid mail and courier envelopes and money orders
  • Route mail to the proper delivery stream
  • Sign or obtain signatures from recipients for registered or special delivery mail and keep records
  • Answer inquiries and complete forms regarding change of address, theft or loss of mail
  • Record and balance daily transactions.

Employment requirements

  • Completion of secondary school and some college office administration courses may be required.
  • On-the-job training is required.
  • Physical fitness may be required for some occupations in this unit group.

Additional information

  • Progression to supervisory or facility management positions is possible with additional training or experience.


  • Mail and parcel sorters and related occupations (74100)
  • Couriers and messengers (74102)
  • Letter carriers (74101)
  • Supervisors, mail and message distribution occupations (72025)

Breakdown summary

Broad occupational category
6 – Sales and service occupations
4 – Occupations usually require a secondary school diploma; or several weeks of on-the-job training
Major group
64 – Sales and service representatives and other customer and personal services occupations
Sub-major group
644 – Occupations in customer, information and protective services
Minor group
6440 – Customer and information services representatives
NOC 2021 Version 1.0
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