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- Version:
- NOC 2016 Version 1.3
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6524 – Ground and water transport ticket agents, cargo service representatives and related clerks
Ground and water transport ticket agents, cargo service representatives and related clerks, quote fares and rates, make reservations, issue tickets, process cargo shipments, check baggage and perform other related customer service duties to assist travellers. They are employed by bus and railway companies, freight forwarding and shipping companies, boat cruise operators and other public transit establishments and by travel wholesalers.
Profile
Example titles
- Bus ticket agent
- Cargo customer service representative - railway
- Counter service agent - railway
- Railway passenger agent
- Railway reservations clerk
- Reservations clerk - cruise line
- Ticket agent (except airline)
Main duties
This group performs some or all of the following duties:
- Answer customer inquiries, quote fares and assist clients in planning travel times and routes
- Reserve seats for tour companies, travel agencies, wholesalers and the general public
- Issue tickets, handle cash transactions and check baggage
- Receive and record bookings for package tours from retail travel agencies and supply information regarding available vacancies when working for wholesale travel companies.
- Quote fare and rates for cargo shipment
- Compute shipment costs including charges for services and insurance using rate tables and schedules and prepare and maintain shipping and other documents
- Check in passenger baggage and sort for loading by baggage handlers or may load baggage directly into buses, railway cars or cruise ships
- Trace lost or misdirected passenger baggage or cargo shipment.
Ticket agents
Cargo service representatives
Employment requirements
- Completion of secondary school is usually required.
- Up to 10 weeks of training may be provided.
Additional information
- Progression to supervisory positions is possible through experience.
- Ticket agents and cargo service representatives may perform the same duties depending on the size and location of the operations.
Exclusions
- Airline ticket and service agents (6523)
- Supervisors of ticket and cargo agents and related clerks in this unit group (in 6313 Accommodation, travel, tourism and related services supervisors)
- Travel counsellors (6521)
Breakdown summary
- Broad occupational category
- 6 – Sales and service occupations
- Skill level
- C – Occupations usually require secondary school and/or occupation-specific training.
- Major group
- 65 – Service representatives and other customer and personal services occupations
- Minor group
- 652 – Occupations in travel and accommodation
- Associated Career Handbook profiles
- 6524.1 – Ticket agents and related clerks (except airline) 6524.2 – Cargo service representatives (except airline)
- Version
- NOC 2016 Version 1.3