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This group performs some or all of the following duties:

• Open new personal and non-personal accounts, and provide access to automated banking machine, telephone banking and online banking services
• Interview applicants for personal, mortgage, student and business loans
• Promote the sale of deposit, investment, credit and loan products and services
• Assist clients by proposing solutions to address financial objectives such as business expansion, debt management, investment and other financial goals
• Research and evaluate loan applicant's financial status, references, credit and ability to repay the loan
• Complete credit and loan documentation
• Submit credit and loan applications to branch or credit manager with recommendations for approval or rejection; or approve or reject applications within authorized limits ensuring that credit standards of the institution are respected
• Prepare statements on delinquent accounts and forward irreconcilable accounts for collector action
• Review and update credit and loan files
• Act as joint custodian for cash and securities.

• Completion of secondary school and extensive general banking experience is usually required.
• A bachelor's degree or college diploma related to commerce or economics may be required.
• A mutual funds licence is usually required.
• Registration with the securities regulatory authority in the province or territory of employment is usually required.
• Completion of a loan or credit training program, ranging from six to twelve months, is usually required.
• Various training programs and courses are offered by the Institute of Canadian Bankers and may be required by employers.
• Financial services officers who sell regulated financial products and investments are required to be licensed by the appropriate governing body.

• Progression to credit and loan management positions is possible with experience.
• Progression to higher levels of financial planning and wealth management is possible with experience.

• Credit and loan managers (in 0122 Banking, credit and other investment managers)
• Customer services representatives - financial institutions (6551)
• Banking, insurance and other financial clerks (1434)
• Other financial officers (1114)