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NOC 2021 Version 1.0


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12010 – Supervisors, general office and administrative support workers

Supervisors of general office and administrative support workers supervise and coordinate the activities of workers in the following minor groups: Office support and court services occupations (1410) and Survey, statistical and data entry occupations (1411). They are employed throughout the public and private sectors.


Example titles

  • Clerical supervisor
  • Data entry supervisor
  • Filing clerks supervisor
  • Hospital admitting clerks supervisor
  • Personnel clerks supervisor
  • Records office supervisor
  • Registry supervisor
  • Switchboard operators supervisor
  • Operations supervisor

Main duties

This group performs some or all of the following duties:
  • Coordinate, assign and review the work of clerks engaged in the following duties: word processing; record keeping and filing; operating telephones and switchboards; data entry; desktop publishing; and other activities involving general office and administrative skills
  • Establish work schedules and procedures and coordinate activities with other work units or departments
  • Resolve work-related problems and prepare and submit progress and other reports
  • Train workers in job duties, safety procedures and company policies
  • Requisition supplies and materials
  • Ensure smooth operation of office equipment and machinery, and arrange for maintenance and repair work
  • May perform the same duties as workers supervised.

Employment requirements

  • Completion of secondary school is required.
  • Completion of college courses related to area supervised is usually required.
  • Experience in the occupation supervised is usually required.

Additional information


  • Office manager (in 13100 Administrative officers )
  • Supervisors, finance and insurance office workers (12011)
  • Supervisors, library, correspondence and related information workers (12012)
  • Supervisors, supply chain, tracking and scheduling coordination occupations (12013)
  • Supervisors, mail and message distribution occupations (72025)

Breakdown summary

Broad occupational category
1 – Business, finance and administration occupations
2 – Occupations usually require a college diploma or apprenticeship training of two or more years; or supervisory occupations
Major group
12 – Administrative and financial supervisors and specialized administrative occupations
Sub-major group
120 – Administrative and financial supervisors
Minor group
1201 – Administrative and financial supervisors
NOC 2021 Version 1.0
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