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This group performs some or all of the following duties:

Flight attendants

• Greet passengers, explain and demonstrate safety procedures, check the general condition of the aircraft cabin, ensure that all necessary supplies are on board
• Attend to safety of passengers during take-offs, landings and emergencies
• Serve food and beverages to passengers and make flight announcements.

Flight pursers, customer service directors and passenger service directors

• Coordinate the activities of flight attendants, provide service to passengers during flight and complete reports.

Ship pursers

• Supervise ship attendants and arrange activities for passengers
• Conduct ship's business, such as signing on crew, maintaining payroll records, assisting passengers in preparing customs declarations and supervising baggage storage.

• Flight attendants and flight pursers require the completion of secondary school and a training program approved by Transport Canada.
• Flight attendants and ship pursers usually require experience working with the public.
• Ship pursers may require experience as a ship attendant.
• Flight pursers/customer service directors require experience as a flight attendant.

• It is an advantage for pursers and flight attendants to speak more than one language.
• There is little mobility between airline pursers and ship pursers.

• Food and beverage servers (65200)
• Support occupations in accommodation, travel and facilities set-up services (65210)