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This group performs some or all of the following duties:

Airline passenger and ticket agents

• Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
• Assist pre-boarding passengers and provide information on fares and flight schedules and routes.

Airline baggage agents

• Trace lost, delayed or misdirected baggage for customers.

Airline cargo agents

• Weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents
• Trace lost or misdirected cargo and maintain shipping and other records.

Airline reservation agents

• Reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems
• Provide information on airline passengers and process mileage points.

Airline station agents

• Complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information
• Relay operational messages to operations control and downline stations
• Perform duties of ticket, baggage and cargo agents.

Airline load planners

• Calculate load weights for compartments of aircraft using charts and computers
• Plan load to distribute and balance cargo.

• Completion of secondary school is usually required.
• Several weeks of on-the-job and classroom training are provided for all occupations in this unit group.
• Airline station agents usually require experience as a ticket, baggage or cargo agent.
• Load planners require a restricted radio operator's licence and usually require airline operations experience.

• Depending on the size of the airline or airport, the duties of workers in this unit group may overlap.
• Progression to supervisory positions is possible with experience.

• Ground and water transport ticket agents, cargo service representatives and related clerks (6524)
• Supervisors of airline sales and service agents (in 6313 Accommodation, travel, tourism and related services supervisors)
• Travel counsellors (6521)
• Airline cargo and baggage loaders (in 6721 Support occupations in accommodation, travel and facilities set-up services)