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- Version:
- NOC 2016 Version 1.3
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1211 – Supervisors, general office and administrative support workers
Supervisors of general office and administrative support workers supervise and co-ordinate the activities of workers in the following minor groups: General office workers (141) and Office equipment operators (142). They are employed throughout the public and private sectors.
Profile
Example titles
- Clerical supervisor
- Data entry supervisor
- Filing clerks supervisor
- Hospital admitting clerks supervisor
- Personnel clerks supervisor
- Records office supervisor
- Registry supervisor
- Switchboard operators supervisor
Inclusions
- Operations supervisor
Main duties
This group performs some or all of the following duties:
- Co-ordinate, assign and review the work of clerks engaged in the following duties: word processing; record keeping and filing; operating telephones and switchboards; data entry; desktop publishing; and other activities involving general office and administrative skills
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Resolve work-related problems and prepare and submit progress and other reports
- Train workers in job duties, safety procedures and company policies
- Requisition supplies and materials
- Ensure smooth operation of office equipment and machinery, and arrange for maintenance and repair work
- May perform the same duties as workers supervised.
Employment requirements
- Completion of secondary school is required.
- Completion of college courses related to area supervised is usually required.
- Experience in the occupation supervised is usually required.
Additional information
Exclusions
- Office managers (in 1221 Administrative officers)
- Supervisors, finance and insurance office workers (1212)
- Supervisors, library, correspondence and related information workers (1213)
- Supervisors, mail and message distribution occupations (1214)
- Supervisors, supply chain, tracking and scheduling co-ordination occupations (1215)
Breakdown summary
- Broad occupational category
- 1 – Business, finance and administration occupations
- Skill level
- B – Occupations usually require college education, specialized training or apprenticeship training.
- Major group
- 12 – Administrative and financial supervisors and administrative occupations
- Minor group
- 121 – Administrative services supervisors
- Associated Career Handbook profiles
- 1211.0 – Supervisors, general office and administrative support workers
- Version
- NOC 2016 Version 1.3