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NOC 2021 Version 1.0


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64313 – Ground and water transport ticket agents, cargo service representatives and related clerks

Ground and water transport ticket agents, cargo service representatives and related clerks, quote fares and rates, make reservations, issue tickets, process cargo shipments, check baggage and perform other related customer service duties to assist travellers. They are employed by bus and railway companies, freight forwarding and shipping companies, boat cruise operators and other public transit establishments and by travel wholesalers.


Example titles

  • Bus ticket agent
  • Cargo customer service representative - railway
  • Counter service agent - railway
  • Railway passenger agent
  • Railway reservations clerk
  • Reservations clerk - cruise line
  • Ticket agent (except airline)

Main duties

This group performs some or all of the following duties:
    Ticket agents
    • Answer customer inquiries, quote fares and assist clients in planning travel times and routes
    • Reserve seats for tour companies, travel agencies, wholesalers and the general public
    • Issue tickets, handle cash transactions and check baggage
    • Receive and record bookings for package tours from retail travel agencies and supply information regarding available vacancies when working for wholesale travel companies.
    Cargo service representatives
    • Quote fare and rates for cargo shipment
    • Compute shipment costs including charges for services and insurance using rate tables and schedules and prepare and maintain shipping and other documents
    • Check in passenger baggage and sort for loading by baggage handlers or may load baggage directly into buses, railway cars or cruise ships
    • Trace lost or misdirected passenger baggage or cargo shipment.

Employment requirements

  • Completion of secondary school is usually required.
  • Up to 10 weeks of training may be provided.

Additional information

  • Progression to supervisory positions is possible through experience.
  • Ticket agents and cargo service representatives may perform the same duties depending on the size and location of the operations.


  • Accommodation, travel, tourism and related services supervisors (62022)
  • Airline ticket and service agents (64312)
  • Travel counsellors (64310)

Breakdown summary

Broad occupational category
6 – Sales and service occupations
4 – Occupations usually require a secondary school diploma; or several weeks of on-the-job training
Major group
64 – Sales and service representatives and other customer and personal services occupations
Sub-major group
643 – Occupations in food, accommodation and tourism
Minor group
6431 – Occupations in travel and accommodation
NOC 2021 Version 1.0
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