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NOC 2016 Version 1.3


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1511 – Mail, postal and related workers

Mail, postal and related workers process and sort mail and parcels in post offices, mail processing plants and internal mail rooms, and clerks who serve customers and record transactions at sales counters and postal wickets. They are employed by Canada Post Corporation, courier and parcel express companies and establishments throughout the public and private sectors.


Example titles

  • Bus parcel express clerk
  • Express mail service clerk
  • Mail clerk
  • Mail room clerk
  • Mail sorter
  • Postal clerk
  • Postal counter clerk
  • Postal wicket clerk
  • Railway mail clerk
  • Bursting machine tender

Main duties

This group performs some or all of the following duties:
    Postal workers
    • Calculate and affix the correct postage on letters, parcels and registered mail and receive payment from customers; sell stamps, prepaid mail and courier envelopes and money orders; route mail to the proper delivery stream; sign or obtain signatures from recipients for registered or special delivery mail and keep records; answer inquiries and complete forms regarding change of address, theft or loss of mail; and record and balance daily transactions.
    Mail sorters
    • Sort mail according to destination; bundle, label, bag and route sorted mail to the proper delivery stream; and search directories to find the correct address for redirected mail.
    Mailroom clerks
    • Receive, process, sort and distribute incoming and outgoing mail, faxes, messages and courier packages manually or electronically; maintain address databases and produce personalized mailings; print and photocopy material, and address and stuff envelopes; weigh outgoing mail, calculate and affix proper postage, and bundle by postal code; and may operate and maintain print shop and mailing house equipment.

Employment requirements

  • Completion of secondary school and some college office administration courses may be required.

Additional information

  • Progression to supervisory or facility management positions is possible with additional training or experience.


  • Couriers, messengers and door-to-door distributors (1513)
  • Letter carriers (1512)
  • Supervisors, mail and message distribution occupations (1214)

Breakdown summary

Broad occupational category
1 – Business, finance and administration occupations
Skill level
C – Occupations usually require secondary school and/or occupation-specific training.
Major group
15 – Distribution, tracking and scheduling co-ordination occupations
Minor group
151 – Mail and message distribution occupations
Associated Career Handbook profiles
1511.1 – Postal clerks 1511.2 – Mail sorters 1511.3 – Mail room clerks
NOC 2016 Version 1.3
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