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Version:
2016

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6525 – Hotel front desk clerks

Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. They are employed by hotels, motels and resorts.

Profile

Example titles

  • Guest services agent - hotel
  • Hotel front desk clerk
  • Night clerk
  • Reservations clerk - hotel
  • Room clerk

Main duties

This group performs some or all of the following duties:
  • Maintain an inventory of vacancies, reservations and room assignments
  • Register arriving guests and assign rooms
  • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
  • Present statements of charges to departing guests and receive payment.

Employment requirements

  • Completion of secondary school or equivalent is usually required.
  • Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required.
  • Guest services representative trade certification is available, but voluntary, in Saskatchewan.

Additional information

  • Progression to senior positions such as accommodations manager is possible with additional training and experience.

Exclusions

Breakdown summary

Broad occupational category
6 - Sales and service occupations
Skill level
5 - Occupations usually require secondary school and/or occupation-specific training
Major group
65 - Service representatives and other customer and personal services occupations
Minor group
652 - Occupations in travel and accommodation
Version
2016
Date modified: