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2016 Version 1.0

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0651 – Managers in customer and personal services, n.e.c.

Managers in customer and personal services include managers of establishments that provide services such as dry cleaning, hairdressing or residential cleaning. This unit group also includes managers of schools that provide non-vocational instruction in driving, languages, music, dance, art, cooking or fashion.

Profile

Example titles

  • Barber shop manager
  • Car wash manager
  • Cooking school manager
  • Driving school manager
  • Dry cleaning service manager
  • Hairdressing salon manager
  • Pest control service manager
  • Residential cleaning service manager
  • Septic tank service manager
  • Spa manager
  • Window washing service manager

Main duties

This group performs some or all of the following duties:
  • Plan, organize, direct, control and evaluate the operations of an establishment providing services such as dry cleaning, hairdressing or residential cleaning, or a school providing non-vocational instruction in driving, languages, music, dance, art, cooking or fashion
  • Establish or implement policies and procedures for staff
  • Plan and control budget and inventory
  • Respond to inquiries or complaints and resolve problems
  • Manage contracts for advertising or marketing strategies
  • Hire, train and supervise staff.

Employment requirements

  • Completion of secondary school is usually required.
  • A college diploma or vocational certificate in the subject of instruction may be required.
  • One to three years of experience in the service being offered are usually required.

Exclusions

  • Accommodation service managers (0632)
  • Cleaning supervisors (6315)
  • Executive housekeepers (6312)
  • Other business services managers (0125)
  • Retail and wholesale trade managers (0621)
  • Retail sales supervisors (6211)

Breakdown summary

Broad occupational category
0 - Management occupations
Skill level
A - Occupations usually require university education.
Major group
06 - Middle management occupations in retail and wholesale trade and customer services
Minor group
065 - Managers in customer and personal services, n.e.c.
Version
2016 Version 1.0
Date modified: