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2016 Version 1.0

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1211 – Supervisors, general office and administrative support workers

Supervisors of general office and administrative support workers supervise and co-ordinate the activities of workers in the following minor groups: General office workers (141) and Office equipment operators (142). They are employed throughout the public and private sectors.

Profile

Example titles

  • Clerical supervisor
  • Data entry supervisor
  • Filing clerks supervisor
  • Hospital admitting clerks supervisor
  • Personnel clerks supervisor
  • Records office supervisor
  • Registry supervisor
  • Switchboard operators supervisor
Inclusions
  • Operations supervisor

Main duties

This group performs some or all of the following duties:
  • Co-ordinate, assign and review the work of clerks engaged in the following duties: word processing; record keeping and filing; operating telephones and switchboards; data entry; desktop publishing; and other activities involving general office and administrative skills
  • Establish work schedules and procedures and co-ordinate activities with other work units or departments
  • Resolve work-related problems and prepare and submit progress and other reports
  • Train workers in job duties, safety procedures and company policies
  • Requisition supplies and materials
  • Ensure smooth operation of office equipment and machinery, and arrange for maintenance and repair work
  • May perform the same duties as workers supervised.

Employment requirements

  • Completion of secondary school is required.
  • Completion of college courses related to area supervised is usually required.
  • Experience in the occupation supervised is usually required.

Exclusions

  • Office managers (in 1221 Administrative officers)
  • Supervisors, finance and insurance office workers (1212)
  • Supervisors, library, correspondence and related information workers (1213)
  • Supervisors, mail and message distribution occupations (1214)
  • Supervisors, supply chain, tracking and scheduling co-ordination occupations (1215)

Breakdown summary

Broad occupational category
1 - Business, finance and administration occupations
Skill level
B - Occupations usually require college education, specialized training or apprenticeship training.
Major group
12 - Administrative and financial supervisors and administrative occupations
Minor group
121 - Administrative services supervisors
Version
2016 Version 1.0
Date modified: