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2016

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0632 – Accommodation service managers

Accommodation service managers plan, organize, direct, control and evaluate the operations of an accommodation establishment or of a department within such an establishment. They are employed by hotels, motels, resorts, student residences and other accommodation establishments, or they may be self-employed.

Profile

Example titles

  • Bed and breakfast operator
  • Front desk manager - accommodation services
  • Guest-house operator
  • Hotel assistant manager
  • Hotel director
  • Hotel manager
  • Motel manager
  • Reservations manager
  • Seasonal resort manager
  • Ski resort manager
  • Tourist home operator

Main duties

This group performs some or all of the following duties:
  • Develop, implement and evaluate policies and procedures for the operation of the department or establishment
  • Prepare budgets and monitor revenues and expenses
  • Participate in the development of pricing and promotional strategies
  • Negotiate with suppliers for the provision of materials and supplies
  • Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions
  • Recruit and supervise staff, oversee training and set work schedules
  • Resolve customer complaints.

Employment requirements

  • A university degree or college diploma in hotel management or other related discipline is usually required for managers employed by hotel chains or large accommodation establishments.
  • Several years of experience within the accommodation industry are usually required and may substitute for formal educational requirements.

Exclusions

  • Advertising, marketing and public relations managers (0124)
  • Executive housekeepers (6312)
  • Facility operation and maintenance managers (0714)
  • Restaurant and food service managers (0631)
  • Retail and wholesale trade managers (0621)

Breakdown summary

Broad occupational category
0 - Management occupations
Skill level
A - Occupations usually require university education
Major group
06 - Middle management occupations in retail and wholesale trade and customer services
Minor group
063 - Managers in food service and accommodation
Version
2016
Date modified: