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2016 Version 1.0


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1243 – Medical administrative assistants

Medical administrative assistants perform a variety of secretarial and administrative duties in doctor's offices, hospitals, medical clinics and other medical settings.


Example titles

  • Administrative assistant - medical
  • Medical secretary
  • Ward secretary

Main duties

This group performs some or all of the following duties:
  • Schedule and confirm medical appointments and receive and communicate messages for medical staff and patients
  • Enter and format electronically based medical reports and correspondence and prepare spreadsheets and documents for review
  • Interview patients in order to complete forms, documents and case histories
  • Complete insurance and other claim forms
  • Initiate and maintain confidential medical files and records
  • Prepare draft agendas for meetings and take, transcribe and distribute minutes
  • Prepare financial statements and billing
  • Establish and maintain various internal office administrative support procedures such as document tracking and filing and monthly reporting
  • Order supplies and maintain inventory
  • Determine and establish office procedures and routines
  • May supervise and train other staff in procedures and in use of current software.

Employment requirements

  • Completion of secondary school is usually required.
  • Completion of a one- or two-year college program or other specialized courses for secretaries or medical secretaries is usually required.


Breakdown summary

Broad occupational category
1 - Business, finance and administration occupations
Skill level
B - Occupations usually require college education, specialized training or apprenticeship training.
Major group
12 - Administrative and financial supervisors and administrative occupations
Minor group
124 - Office administrative assistants - general, legal and medical
2016 Version 1.0
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