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Version:
2016

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6524 – Ground and water transport ticket agents, cargo service representatives and related clerks

Ground and water transport ticket agents, cargo service representatives and related clerks, quote fares and rates, make reservations, issue tickets, process cargo shipments, check baggage and perform other related customer service duties to assist travellers. They are employed by bus and railway companies, freight forwarding and shipping companies, boat cruise operators and other public transit establishments and by travel wholesalers.

Profile

Example titles

  • Bus ticket agent
  • Cargo customer service representative - railway
  • Counter service agent - railway
  • Railway passenger agent
  • Railway reservations clerk
  • Reservations clerk - cruise line
  • Ticket agent (except airline)

Main duties

This group performs some or all of the following duties:
Ticket agents
  • Answer customer inquiries, quote fares and assist clients in planning travel times and routes
  • Reserve seats for tour companies, travel agencies, wholesalers and the general public
  • Issue tickets, handle cash transactions and check baggage
  • Receive and record bookings for package tours from retail travel agencies and supply information regarding available vacancies when working for wholesale travel companies.
Cargo service representatives
  • Quote fare and rates for cargo shipment
  • Compute shipment costs including charges for services and insurance using rate tables and schedules and prepare and maintain shipping and other documents
  • Check in passenger baggage and sort for loading by baggage handlers or may load baggage directly into buses, railway cars or cruise ships
  • Trace lost or misdirected passenger baggage or cargo shipment.

Employment requirements

  • Completion of secondary school is usually required.
  • Up to 10 weeks of training may be provided.

Additional information

  • Ticket agents and cargo service representatives may perform the same duties depending on the size and location of the operations.
  • Progression to supervisory positions is possible through experience.

Exclusions

Breakdown summary

Broad occupational category
6 - Sales and service occupations
Skill level
5 - Occupations usually require secondary school and/or occupation-specific training
Major group
65 - Service representatives and other customer and personal services occupations
Minor group
652 - Occupations in travel and accommodation
Version
2016
Date modified: