Explore unit group

Version:
NOC 2016 Version 1.3

6523 – Airline ticket and service agents

Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. They are employed by airline companies.

Profile

Index of titles Example job titles

  • Agent ticket and information - airline
  • Airline baggage agent
  • Airline cargo agent
  • Airline customer service representative
  • Airline load planner
  • Airline passenger agent
  • Airline reservation agent
  • Airline sales and service agent
  • Airline ticket agent
  • Baggage agent - airline
  • Baggage tracer - airline
  • Baggage tracing agent - airline
  • Cargo agent - airline
  • Cargo customer service representative - airline
  • Certified load control agent - airline
  • Certified load planner - airline
  • Check-in agent - airline
  • Client service representative - airline
  • Commissary agent - airline
  • Counter services agent - airline
  • Customer sales agent - airline
  • Customer service agent - airline
  • Customer service representative - airline
  • Flight agent
  • Load agent - airline
  • Load control agent - airline
  • Passenger sales agent - airline
  • Passenger sales representative - airline
  • Passenger service representative - airline
  • Reservation agent - airline
  • Reservation clerk - airline
  • Reservation sales agent - airline
  • Station agent - airline
  • Station services agent - airline
  • Ticket and information agent - airline
  • Airline baggage agent
  • Airline cargo agent
  • Airline load planner
  • Airline passenger agent
  • Airline reservation agent
  • Airline ticket agent
  • Baggage tracer - airline
  • Client service representative - airline
  • Counter services agent - airline
  • Customer service agent - airline
  • Station agent - airline

Main duties

This group performs some or all of the following duties:

  • Airline passenger and ticket agents
    • Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
    • Assist pre-boarding passengers and provide information on fares and flight schedules and routes.
  • Airline baggage agents
    • Trace lost, delayed or misdirected baggage for customers.
  • Airline cargo agents
    • Weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents
    • Trace lost or misdirected cargo and maintain shipping and other records.
  • Airline reservation agents
    • Reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems
    • Provide information on airline passengers and process mileage points.
  • Airline station agents
    • Complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information
    • Relay operational messages to operations control and downline stations
    • Perform duties of ticket, baggage and cargo agents.
  • Airline load planners
    • Calculate load weights for compartments of aircraft using charts and computers
    • Plan load to distribute and balance cargo.

Employment requirements

  • Completion of secondary school is usually required.
  • Several weeks of on-the-job and classroom training are provided for all occupations in this unit group.
  • Airline station agents usually require experience as a ticket, baggage or cargo agent.
  • Load planners require a restricted radio operator's licence and usually require airline operations experience.

Additional information

  • Depending on the size of the airline or airport, the duties of workers in this unit group may overlap.
  • Progression to supervisory positions is possible with experience.

Exclusions

Breakdown summary

Broad occupational category
6 – Sales and service occupations
Skill level
C – Occupations usually require secondary school and/or occupation-specific training.
Major group
65 – Service representatives and other customer and personal services occupations
Minor group
652 – Occupations in travel and accommodation
Associated Career Handbook profiles
6523.1 – Airline passenger and ticket agents6523.2 – Airline baggage agents6523.3 – Airline cargo agents6523.4 – Airline reservation agents6523.5 – Airline station agents6523.6 – Airline load planners
Version
NOC 2016 Version 1.3