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Version:: NOC 2016 Version 1.3

6314 – Customer and information services supervisors

Customer and information services supervisors supervise and co-ordinate the activities of workers in the following unit groups: Customer service representatives – financial institutions (6551) and Other customer and information services representatives (6552). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.

Profile

Index of titles Example job titles

Accounts supervisor - financial services
Call centre agent supervisor
Call centre supervisor
Contact centre supervisor
Current accounts supervisor
Customer accounts supervisor
Customer service clerks supervisor
Customer service representative supervisor
Customer service representatives supervisor - financial services
Information clerks supervisor
Safety deposit box supervisor
Savings accounts supervisor
Savings and credit service supervisor
Savings supervisor
Tellers supervisor

Call centre agent supervisor
Contact centre supervisor
Current accounts supervisor
Customer service representatives supervisor - financial services
Information clerks supervisor

Main duties

This group performs some or all of the following duties:

Co-ordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions
Examine and verify accuracy of work and authorize routine deposits and withdrawals
Establish work schedules and procedures and co-ordinate activities with other work units or departments
Resolve work-related problems and prepare and submit progress and other reports
Identify training needs and train workers in job duties and company policies
Requisition supplies and materials
Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
May perform the same duties as workers supervised.

Employment requirements

Experience in the occupation supervised is required.
Completion of college or industry courses related to financial or customer services may be required.

Additional information

Exclusions

Banking, credit and other investment managers (0122)
Other business services managers (0125)
Retail and wholesale trade managers (0621)
Retail sales supervisors (6211)
Supervisors, finance and insurance office workers (1212)
Supervisors of airline and railway customer service agents (in 6313 Accommodation, travel, tourism and related services supervisors)

Breakdown summary

Broad occupational category: 6 – Sales and service occupations
Skill level: B – Occupations usually require college education or apprenticeship training.
Major group: 63 – Service supervisors and specialized service occupations
Minor group: 631 – Service supervisors
Associated Career Handbook profiles: 6314.1 – Customer service representatives supervisors - financial services6314.2 – Customer service representatives supervisors (except financial services)
Version: NOC 2016 Version 1.3