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Version:: NOC 2016 Version 1.3

1435 – Collectors

Collectors collect payments on overdue accounts and bad cheques and locate debtors to make collection arrangements. They are employed by collection agencies, utility companies, department stores, loan companies, banks and credit unions, and by financial and licensing departments within governments.

Profile

Index of titles Example job titles

Advertising collector
Bill collector
Claims collector
Collection agent (except taxation)
Collection clerk
Collection officer (except taxation)
Collections investigation officer
Collector
Credit and collection clerk
Financial collector
Inspector and bill collector - electric power company
Inspector and bill collector - gas company
Instalment collector
Insurance premium collector
Loan collector
Locator - collection
Skip tracer - collection

Bill collector
Collection clerk
Collection officer (except taxation)
Collections investigation officer
Collector
Credit and collection clerk
Locator - collection
Skip tracer - collection

Main duties

This group performs some or all of the following duties:

Notify debtors of overdue payments and accounts by telephone, mail, and registered mail, and continue the notification process if reply is not received
Resolve collection issues by making payment arrangements by telephone or visit to debtor
Recommend further action or discontinuation of service in cases where payment is not forthcoming
Trace and locate debtors, and may contact debtors' friends, neighbours, relatives and employers to obtain information
Answer correspondence, prepare reports and maintain records and files related to collection work
May work with on-line accounts and systems.

Employment requirements

Completion of secondary school is required.
A business college diploma may be required.
A period of on-the-job training is often provided for collection clerks and collection officers.
A collections licence issued by the province or territory of employment is usually required.

Additional information

Progression to senior or supervisory positions is possible with experience.

Exclusions

Accounts receivable clerks (in 1431 Accounting and related clerks)
Collections supervisors (in 1212 Supervisors, finance and insurance office workers)
Tax collection officers (in 1228 Employment insurance, immigration, border services and revenue officers)

Breakdown summary

Broad occupational category: 1 – Business, finance and administration occupations
Skill level: C – Occupations usually require secondary school and/or occupation-specific training.
Major group: 14 – Office support occupations
Minor group: 143 – Financial, insurance and related administrative support workers
Associated Career Handbook profiles: 1435.0 – Collectors
Version: NOC 2016 Version 1.3