Work Activities
General types of work-related activities.
Information Input
Obtaining information and data needed to fulfill the requirements of the job.
| Descriptor | Definition |
|---|---|
| Document Use[lvi] | Reading, understanding, retaining, and using relevant information from texts, numbers, symbols, graphics, and images in electronic or paper format. |
| Estimating the Quantifiable Characteristics of Products, Events, or Information | Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity. |
| Getting Information | Observing, receiving, or obtaining information from all relevant sources. |
| Identifying Objects, Actions, and Events | Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
| Inspecting Equipment, Structures, or Material | Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. |
| Material Feeding – Offbearing | Inserting, throwing, dumping, or placing materials in or removing them from machines or equipment that are automatic or operated by other workers. |
| Monitoring Processes, Materials, or Surroundings | Tracking and reviewing information from materials, events, or the environment to detect or assess problems and progress. |
Work Output
The physical activities that are performed, the equipment and vehicles that are operated/controlled, and the complex/technical activities that are accomplished as job outputs.
| Descriptor | Definition |
|---|---|
| Calculating | Performing, interpreting, and reporting mathematical operations as part of work tasks. |
| Constructing | Shaping, forming and joining building materials into a structure or product according to specifications and plans. |
| Controlling[lvii] | Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles). |
| Debugging and Reprogramming | Modifying systems through upgrading, amending procedures, or correcting faults. |
| Designing | Creating a drawing or a plan to meet a design objective, taking into account aesthetic or functional aspects or constraints into account. |
| Developing Technical Instructions[lviii] | Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used. |
| Documenting Information[lix] | Entering, transcribing, recording, storing, or maintaining all types of information in written or electronic form. |
| Electronic Maintenance[lx] | Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles. |
| Finishing Building Interior/ Exterior | Applying interior and exterior finishes manually or mechanically. |
| Following instructions | Reading and understanding instructions or information necessary to perform work. |
| Handling and Moving Objects | Using hands and arms to control, install, stack, position, and move materials and to manipulate things. |
| Information Management | Setting up manual or electronic systems for controlling, selecting, organizing, retrieving, distributing, and safeguarding information. |
| Installing Interior Infrastructure | Assembling, placing, and testing interior building systems and their components. |
| Interacting With Computers | Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. |
| Managing Resources[lxi] | Monitoring and controlling any kind of resources and overseeing the spending of money. |
| Mechanical Maintenance[lxii] | Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles. |
| Operating – Manipulating | Using tools or special devices to move, guide, install, and place objects or materials. |
| Operating Vehicles, Mechanized Devices, or Equipment | Manoeuvring, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft. |
| Processing Information | Compiling, categorizing, calculating, tabulating, auditing, or verifying information or data. |
| Sorting | Handling, retrieving, sorting, separating, or arranging materials or informations, according to established patterns or procedures. |
| Writing | Writing or composing original material with regard to format, order, clarity, conciseness, style, terminology, and creativity. |
Mental Processes
The processing, planning, problem-solving, decision-making, and innovating activities that are performed with job-relevant information.
| Descriptor | Definition |
|---|---|
| Analyzing Data or Information | Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. |
| Comparing | Determining the functional or structural characteristics (in terms of similarities or differences from established standards) of data, people, and things. |
| Developing Objectives and Strategies | Establishing long-range objectives and specifying the strategies and actions to achieve them. |
| Evaluating Information to Determine Compliance with Standards | Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. |
| Examining and Diagnosing | Assessing the human, interpersonal, technical, or scientific dimensions of a problem through examination or diagnostic testing in order to determine its root cause and appropriate intervention. |
| Identifying Resources | Identifying appropriate resources and support to perform tasks. |
| Judging the Qualities of Things, Services, or People | Assessing the value, importance, or quality of things, services, or people. |
| Making Decisions[lxiii] | Analyzing information and evaluating results to choose the best solution. |
| Planning and Organizing[lxiv] | Developing specific goals and plans to prioritize and organize tasks to accomplish the work. |
| Scheduling Work and Activities | Scheduling events, programs, and activities, as well as the work of others. |
| Synthesize | Bringing together in a coherent, structured, and homogeneous whole various elements of knowledge concerning a particular field. |
| Thinking Creatively | Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. |
| Using New Relevant Knowledge[lxv] | Keeping up-to-date technically and applying new knowledge at work. |
Interacting With Others
The type of interactions with other persons necessary to fulfill the requirements of the job.
| Descriptor | Definition |
|---|---|
| Assisting and Caring for Others | Providing personal assistance, medical attention, emotional support, or other care to others such as coworkers, customers, or patients. |
| Coaching and Developing Others | Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. |
| Communicating with Persons Outside Organization | Sharing or exchanging information with people outside the organization, representing the organization; to customers, the public, government, or other external sources. |
| Communicating with Supervisors, colleagues, or Subordinates | Sharing and providing information to supervisors, co-workers, and subordinates. |
| Coordinating the Work and Activities of Others | Getting members of a group to work together to accomplish tasks. |
| Entertaining | Providing entertainment in one or more performing arts or sports. |
| Establishing and Maintaining Interpersonal Relationships | Developing respectful, constructive, and cooperative working relationships with others, and maintaining them over time. |
| Facilitating Group Discussion | Diagnosing and intervening in group discussion in order to improve dialogue, decision making, and problem solving. |
| Interpreting the Meaning of Information for Others | Translating or explaining what information means and how it can be used. |
| Interviewing | Questioning someone in a formal way to collect information or to determine opinions. |
| Performing Clerical Activities[lxvi] | Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. |
| Performing for or Working Directly with the Public | Working with or for the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
| Providing Consultation and Advice | Providing guidance and expert advice to management or other groups on technical, systems, or process related topics. |
| Resolving Conflicts and Negotiating with Others | Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
| Selling or Influencing Others | Convincing others to buy goods or services, or to otherwise change their minds or actions. |
| Staffing[lxvii] | Recruiting, interviewing, selecting, hiring, and promoting employees in an organization. |
| Supervising Subordinates[lxviii] | Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. |
| Team Building | Encouraging and building mutual trust, respect, and cooperation among team members. |
| Training and Teaching | Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. |
Service/Care Provision
The type of services that workers have to provide while performing this job.
| Descriptor | Definition |
|---|---|
| Catering | Providing and serving a supply of food and beverage. This includes the preparation and cooking of food. |
| Cleaning and House/Shop Keeping | Providing janitorial services. |
| Client Service | Assisting the public by answering questions, making recommendations, and providing information or support in response to requests. |
| Protecting and Enforcing | Responding to public safety and security needs and ensuring compliance to rules, standards, or laws. |
| Tending to Daily Needs | Responding to the personal care needs of people or animals. |
| Treating People/Animals | Providing emergency care, therapy, or other prescribed treatment for people and animals. |