Work Activities

General types of work-related activities.

Information Input

Obtaining information and data needed to fulfill the requirements of the job.

DescriptorDefinition
Document Use[xliv] Reading, understanding, retaining, and using relevant information from texts, numbers, symbols, graphics, and images in electronic or paper format.
Estimating the Quantifiable Characteristics of Products, Events, or Information Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
Getting Information Observing, receiving, or obtaining information from all relevant sources.
Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Inspecting Equipment, Structures, or Material Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Material Feeding – Offbearing Inserting, throwing, dumping, or placing materials in or removing them from machines or equipment that are automatic or operated by other workers.
Monitoring Processes, Materials, or Surroundings Tracking and reviewing information from materials, events, or the environment to detect or assess problems and progress.

Work Output

The physical activities that are performed, the equipment and vehicles that are operated/controlled, and the complex/technical activities that are accomplished as job outputs.

DescriptorDefinition
Calculating Performing, interpreting, and reporting mathematical operations as part of work tasks.
Constructing Shaping, forming and joining building materials into a structure or product according to specifications and plans.
Controlling[xlv] Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
Debugging and Reprogramming Modifying systems through upgrading, amending procedures, or correcting faults.
Designing Creating a drawing or a plan to meet a design objective, taking into account aesthetic or functional aspects or constraints into account.
Developing Technical Instructions[xlvi] Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
Documenting Information[xlvii] Entering, transcribing, recording, storing, or maintaining all types of information in written or electronic form.
Electronic Maintenance[xlviii] Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
Finishing Building Interior/ Exterior Applying interior and exterior finishes manually or mechanically.
Following instructions Reading and understanding instructions or information necessary to perform work.
Handling and Moving Objects Using hands and arms to control, install, stack, position, and move materials and to manipulate things.
Information Management Setting up manual or electronic systems for controlling, selecting, organizing, retrieving, distributing, and safeguarding information.
Installing Interior Infrastructure Assembling, placing, and testing interior building systems and their components.
Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Managing Resources[xlix] Monitoring and controlling any kind of resources and overseeing the spending of money.
Mechanical Maintenance[l] Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
Operating – Manipulating Using tools or special devices to move, guide, install, and place objects or materials.
Operating Vehicles, Mechanized Devices, or Equipment Manoeuvring, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
Processing Information Compiling, categorizing, calculating, tabulating, auditing, or verifying information or data.
Sorting Handling, retrieving, sorting, separating, or arranging materials or informations, according to established patterns or procedures.
Writing Writing or composing original material with regard to format, order, clarity, conciseness, style, terminology, and creativity.

Mental Processes

The processing, planning, problem-solving, decision-making, and innovating activities that are performed with job-relevant information.

DescriptorDefinition
Analyzing Data or Information Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Comparing Determining the functional or structural characteristics (in terms of similarities or differences from established standards) of data, people, and things.
Developing Objectives and Strategies Establishing long-range objectives and specifying the strategies and actions to achieve them.
Evaluating Information to Determine Compliance with Standards Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Examining and Diagnosing Assessing the human, interpersonal, technical, or scientific dimensions of a problem through examination or diagnostic testing in order to determine its root cause and appropriate intervention.
Identifying Resources Identifying appropriate resources and support to perform tasks.
Judging the Qualities of Things, Services, or People Assessing the value, importance, or quality of things, services, or people.
Making Decisions[li] Analyzing information and evaluating results to choose the best solution.
Planning and Organizing[lii] Developing specific goals and plans to prioritize and organize tasks to accomplish the work.
Scheduling Work and Activities Scheduling events, programs, and activities, as well as the work of others.
Synthesize Bringing together in a coherent, structured, and homogeneous whole various elements of knowledge concerning a particular field.
Thinking Creatively Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Using New Relevant Knowledge[liii] Keeping up-to-date technically and applying new knowledge at work.

Interacting With Others

The type of interactions with other persons necessary to fulfill the requirements of the job.

DescriptorDefinition
Assisting and Caring for Others Providing personal assistance, medical attention, emotional support, or other care to others such as coworkers, customers, or patients.
Coaching and Developing Others Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Communicating with Persons Outside Organization Sharing or exchanging information with people outside the organization, representing the organization; to customers, the public, government, or other external sources.
Communicating with Supervisors, colleagues, or Subordinates Sharing and providing information to supervisors, co-workers, and subordinates.
Coordinating the Work and Activities of Others Getting members of a group to work together to accomplish tasks.
Entertaining Providing entertainment in one or more performing arts or sports.
Establishing and Maintaining Interpersonal Relationships Developing respectful, constructive, and cooperative working relationships with others, and maintaining them over time.
Facilitating Group Discussion Diagnosing and intervening in group discussion in order to improve dialogue, decision making, and problem solving.
Interpreting the Meaning of Information for Others Translating or explaining what information means and how it can be used.
Interviewing Questioning someone in a formal way to collect information or to determine opinions.
Performing Clerical Activities[liv] Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Performing for or Working Directly with the Public Working with or for the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Providing Consultation and Advice Providing guidance and expert advice to management or other groups on technical, systems, or process related topics.
Resolving Conflicts and Negotiating with Others Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Selling or Influencing Others Convincing others to buy goods or services, or to otherwise change their minds or actions.
Staffing[lv] Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
Supervising Subordinates[lvi] Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Team Building Encouraging and building mutual trust, respect, and cooperation among team members.
Training and Teaching Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Service/Care Provision

The type of services that workers have to provide while performing this job.

DescriptorDefinition
Catering Providing and serving a supply of food and beverage. This includes the preparation and cooking of food.
Cleaning and House/Shop Keeping Providing janitorial services.
Client Service Assisting the public by answering questions, making recommendations, and providing information or support in response to requests.
Protecting and Enforcing Responding to public safety and security needs and ensuring compliance to rules, standards, or laws.
Tending to Daily Needs Responding to the personal care needs of people or animals.
Treating People/Animals Providing emergency care, therapy, or other prescribed treatment for people and animals.
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