Developed capacities that an individual must have to be effective in a job, role, function, task, or duty.

Foundational Skills

Developed capacities that facilitate the more rapid acquisition of other skills and knowledge.

Reading Comprehension[i]The capacity to understand written information presented through words, sentences, paragraphs, symbols, and images in work-related documents.
Writing[ii]The capacity to communicate in writing by using written words, sentences, paragraphs, symbols, and images and adapted for the needs of the audience.
Numeracy[iii]The capacity to understand, use and report numbers and other mathematical information presented through words, numbers, symbols, and graphics.
Oral Communication: Active Listening[iv] The capacity to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.
Oral Communication: Oral Comprehension[v] The capacity to listen to and understand information and ideas presented through spoken words and sentences.
Oral Communication: Oral Expression[vi]The capacity to talk to others to convey information effectively.
Digital Skills[vii]The capacity to understand and use digital systems, tools, and applications, and to process digital information.

Analytical Skills

Developed capacities that people need to process information and data logically to produce useable results.

Critical Thinking[viii]The capacity to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Decision Making[ix]The capacity to analyze information and choices and thereafter, evaluate results to choose the best solutions.
Evaluation The capacity to identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Learning Strategies The capacity to select and use training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Operations Analysis The capacity to analyze needs and product requirements to create a design.
Problem Solving[x] The capacity to identify problems and review related information to develop and evaluate options for implementing solutions.
Quality Control Analysis The capacity to conduct tests and inspections of products, services, or processes to evaluate quality or performance.
Researching and Investigating The capacity to conduct studies and examine data to increase knowledge, understand facts, find causes, support for ideas, and draw conclusions.
Systems AnalysisThe capacity to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Technical Skills

Developed capacities used to design, develop, integrate, set-up and operate machines and technological systems, and correct malfunctions involving their application.

Equipment Maintenance The capacity to perform routine maintenance on equipment and determine when and what kind of maintenance is needed.
Equipment Selection The capacity to determine the kind of tools and equipment needed to do a job.
Installing The capacity to install equipment, machines, wiring, or programs to meet specifications.
Operation and Control The capacity to control operations of equipment, machines, vehicles or systems.
Operation Monitoring The capacity to watch gauges, dials, or other indicators to make sure a machine is working properly.
Repairing The capacity to replace worn or broken parts, restore or adjuste, and test for function, appearance, operation, or safety.
Setting up The capacity to adjust machines or equipment by replacing or altering tools, jigs, fixtures, and attachments to prepare them for proper operation.
Technology Design[xi] The capacity to generate or adapt equipment and technology to satisfy users’ needs.
Troubleshooting The capacity to determine causes of operating errors and decide what to do about it.

Resource Management Skills

Developed capacities to plan, organize, monitor, and control the resources to achieve goals.

Change Management The capacity to support an initative of change that has been mandated, involving helping others understand what the change means to them, and providing ongoing guidance and support that will maintain commitment to the change.
Crisis Management The capacity to plan for and deal with emergency situations.
Job Task Planning and Organizing The capacity to plan and organize one’s own tasks. It does not refer to involvement in the planning function for the organization in which they work.
Management of Financial Resources The capacity to determine how money will be spent to get the work done, and account for these expenditures.
Management of Material Resources The capacity to obtain and monitor the appropriate use of equipment, facilities, and materials needed to do certain work.
Management of Personnel Resources The capacity to motivate, develop and direct employees, identify the best person for the tasks to be performed, and establish their work objectives in relation to the objectives of the organization.
Monitoring The capacity to monitor/assess the performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Operational Planning The capacity to determine phases and steps, define activities and tasks, and establish schedules to complete objectives on time and within budget.
Projecting Outcomes The capacity to estimate the results of an action or a series of actions.
Risk Management The capacity to estimate risk and identify procedures to minimize or avoid impact.
Strategic Planning The capacity to envision a future state and develop strategies, goals, objectives, and action plans to achieve it.
Talent Management The capacity to recruite, retain, and develop talent with the goal of meeting organizational needs.
Time Management The capacity to manage one's own time and the time of others.

Interpersonal Skills

Developed capacities to plan, organize, monitor, and control the resources to achieve goals.

Coordinating The capacity to adjust actions in relation to others' actions.
Instructing The capacity to teach others how to do something.
Intercultural Skill[xii]The capacity to communicate, interact, and work effectively and appropriately with people from different cultural backgrounds.
Managing Conversation The capacity to lead and facilitate dialogue between two or more people.
Negotiating The capacity to bring others together and try to reconcile differences.
Persuading The capacity to convince others to change their minds or behavior.
Service Orientation The capacity to actively look for ways to help people.
Social Perceptiveness The capacity to be aware of others' reactions and understand why they react as they do.
Working with Others[xiii]The capacity to interact with others to carry out tasks.
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