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Retail salespersons

OaSIS code 64100.01

Retail salespersons sell, rent or lease a range of technical and non-technical goods and services directly to consumers.

Overview

Also known as

  • Jewellery salesperson
  • Retail salesperson

Main duties

This group performs some or all of the following duties:

  • Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease
  • Advise customers on use and care of merchandise, and provide advice concerning specialized products or services
  • Estimate or quote prices, credit terms, trade-in allowances, warranties and delivery dates
  • Prepare merchandise for purchase, rental or lease
  • Prepare sales, rental or leasing contracts and accept cash, cheque, credit card or automatic debit payment
  • Assist in display of merchandise
  • Maintain sales records for inventory control
  • Operate computerized inventory record keeping and re-ordering systems
  • May conduct sales transactions through Internet-based electronic commerce.

Additional information

  • Retail salespersons may specialize and act as consultants in home entertainment systems, computers and other products and services.
  • Technical or sales training programs may be provided by employers.
  • Progression to retail supervisory positions is possible with additional training or experience.

Similar occupations classified elsewhere

Exclusions:

  • Cashiers (65100)
  • Stock clerk - retail (in 65102.00 Store shelf stockers, clerks and order fillers)

NOC hierarchy breakdown

NOC version

NOC 2021 Version 1.0

Broad occupational category

6 – Sales and service occupations

TEER

4 – Occupations usually require a secondary school diploma; or several weeks of on-the-job training

Major group

64 – Sales and service representatives and other customer and personal services occupations

Sub-major group

641 – Retail salespersons and non-technical wholesale trade sales and account representatives

Minor group

6410 – Retail salespersons and non-technical wholesale trade sales and account representatives

Unit group

64100 – Retail salespersons and visual merchandisers

Occupational profile

64100.01 – Retail salespersons

Work characteristics

Work characteristics gathers the various components describing the work environment of each occupation, such as employers, work activities, and the work context. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of complexity (for Work Activities) or other measurement dimensions (for Work Context), and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Work Activities

Proficiency or complexity level
Selling or Influencing Others
5 - Highest Level
Performing for or Working Directly with the Public
4 - High Level
Assisting and Caring for Others
3 - Moderate Level
Establishing and Maintaining Interpersonal Relationships
3 - Moderate Level
Handling and Moving Objects
3 - Moderate Level

Work Context

Structural Job Characteristics

Structured versus Unstructured Work
Degree of freedom to determine tasks and priorities
3 - Moderate amount of freedom
Work Week Duration
Worked hours in a typical week
1 - Less than 35 hours

Physical Work Environment

Physical Proximity
Physical distance from others
3 - Somewhat close (e.g. share office)

Physical Demands

Sitting
Duration
2 - Less than half the time
Standing
Duration
4 - More than half the time
Bending or Twisting the Body
Duration
2 - Less than half the time

Interpersonal Relations

Contact with Others
Frequency
5 - Every day, almost continuously
Duration
5 - All the time, or almost all the time
Work with Work Group or Team
Importance
3 - Important
Frequency
4 - Every day, a few times per day

Workplaces/employers

  • Stores and other retail establishments
  • Wholesale businesses that sell on a retail basis

Skills and abilities

This section displays the various competencies required for an occupation. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of proficiency (for Skills and Abilities) or importance (for Personal Attributes) and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Abilities

Proficiency or complexity level
Speech Clarity
3 - Moderate Level
Speech Recognition
3 - Moderate Level
Verbal Ability
3 - Moderate Level
Auditory Attention
2 - Low Level
Body Flexibility
2 - Low Level

Skills

Proficiency or complexity level
Negotiating
4 - High Level
Oral Communication: Active Listening
3 - Moderate Level
Persuading
3 - Moderate Level
Social Perceptiveness
3 - Moderate Level
Coordinating
2 - Low Level

Personal Attributes

Importance
Attention to Detail
4 - Highly important
Collaboration
4 - Highly important
Service Orientation
4 - Highly important
Active Learning
3 - Important
Adaptability
3 - Important