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Receptionists

OaSIS code 14101.01

Receptionists greet people arriving at offices, hospitals and other establishments, direct visitors to appropriate persons and services, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties.

Overview

Also known as

  • Business receptionist
  • Office receptionist
  • Receptionist

Main duties

This group performs some or all of the following duties:

  • Greet people coming into offices and other establishments, direct them to the appropriate contacts or services, provide general information in person and by phone, and may perform clerical duties and maintain front desk security and security access lists
  • Schedule appointments, using manual or computerized systems
  • Record bookings, handle credit card checks, receive payment, issue receipts.

Additional information

  • Some receptionists are required to be bilingual or multilingual to perform their duties.
  • Progression to supervisory positions is possible with experience.

Similar occupations classified elsewhere

Exclusions:

  • Hotel front desk clerks (64314)
  • Other customer and information services representatives (64409)

NOC hierarchy breakdown

NOC version

NOC 2021 Version 1.0

Broad occupational category

1 – Business, finance and administration occupations

TEER

4 – Occupations usually require a secondary school diploma; or several weeks of on-the-job training

Major group

14 – Administrative and financial support and supply chain logistics occupations

Sub-major group

141 – Office, court, and data support occupations

Minor group

1410 – Office support and court services occupations

Unit group

14101 – Receptionists

Occupational profile

14101.01 – Receptionists

Work characteristics

Work characteristics gathers the various components describing the work environment of each occupation, such as employers, work activities, and the work context. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of complexity (for Work Activities) or other measurement dimensions (for Work Context), and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Work Activities

Proficiency or complexity level
Performing for or Working Directly with the Public
5 - Highest Level
Assisting and Caring for Others
3 - Moderate Level
Clerical Activities
3 - Moderate Level
Communicating with Persons Outside Organization
3 - Moderate Level
Establishing and Maintaining Interpersonal Relationships
3 - Moderate Level

Work Context

Structural Job Characteristics

Structured versus Unstructured Work
Degree of freedom to determine tasks and priorities
2 - Low amount of freedom
Work Week Duration
Worked hours in a typical week
2 - Between 35 to 40 hours

Physical Work Environment

Physical Proximity
Physical distance from others
3 - Somewhat close (e.g. share office)

Physical Demands

Sitting
Duration
5 - All the time, or almost all the time
Standing
Duration
1 - Very little time
Bending or Twisting the Body
Duration
1 - Very little time

Interpersonal Relations

Contact with Others
Frequency
5 - Every day, almost continuously
Duration
5 - All the time, or almost all the time
Work with Work Group or Team
Importance
3 - Important
Frequency
4 - Every day, a few times per day

Workplaces/employers

  • Hospitals
  • Medical and dental offices
  • Offices throughout the private and public sectors

Skills and abilities

This section displays the various competencies required for an occupation. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of proficiency (for Skills and Abilities) or importance (for Personal Attributes) and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Abilities

Proficiency or complexity level
Memorizing
3 - Moderate Level
Speech Recognition
3 - Moderate Level
Auditory Attention
2 - Low Level
Categorization Flexibility
2 - Low Level
Fluency of Ideas
2 - Low Level

Skills

Proficiency or complexity level
Coordinating
2 - Low Level
Critical Thinking
2 - Low Level
Evaluation
2 - Low Level
Learning and Teaching Strategies
2 - Low Level
Management of Personnel Resources
2 - Low Level

Personal Attributes

Importance
Adaptability
4 - Highly important
Attention to Detail
4 - Highly important
Collaboration
4 - Highly important
Concern for Others
4 - Highly important
Social Orientation
4 - Highly important