View occupational profile

Search the OaSIS

Electronic service technicians (household and business equipment)

OaSIS code 22311.00

Electronic service technicians service and repair household and business electronic equipment such as audio and video systems, computers and peripherals, office equipment and other consumer electronic equipment and assemblies.

Overview

Also known as

  • Alarm system technician
  • Audio-video service technician
  • Computer service technician
  • Electronic products field service technician
  • Electronic service technician apprentice
  • Electronic service technician supervisor
  • Office equipment service technician
  • Photocopy machine technician
  • Radio and television service technician
  • Satellite antenna servicer

Main duties

This group performs some or all of the following duties:

  • Install, maintain and repair household and business electronic equipment, such as televisions, radios, video cassette recorders, stereo equipment, photocopiers, computers and peripherals
  • Inspect and test electronic equipment, components and assemblies using multimeters, circuit testers, oscilloscopes, logic probes and other electronic test instruments, tools and equipment
  • Diagnose and locate circuit, component and equipment faults
  • Adjust, align, replace or repair electronic equipment, assemblies and components following equipment manuals and schematics, and using soldering tools and other hand and power tools
  • Complete work orders, test and maintenance reports
  • May supervise other electronic equipment service technicians.

Additional information

  • Progression to supervisory positions is possible with experience.

Similar occupations classified elsewhere

Exclusions:

  • Electrical and electronics engineering technologists and technicians (22310)
  • Telecommunications equipment installation and cable television service technicians (72205)

NOC hierarchy breakdown

NOC version

NOC 2021 Version 1.0

Broad occupational category

2 – Natural and applied sciences and related occupations

TEER

2 – Occupations usually require a college diploma or apprenticeship training of two or more years; or supervisory occupations

Major group

22 – Technical occupations related to natural and applied sciences

Sub-major group

223 – Technical occupations related to engineering

Minor group

2231 – Technical occupations in electronics and electrical engineering

Unit group

22311 – Electronic service technicians (household and business equipment)

Occupational profile

22311.00 – Electronic service technicians (household and business equipment)

Work characteristics

Work characteristics gathers the various components describing the work environment of each occupation, such as employers, work activities, and the work context. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of complexity (for Work Activities) or other measurement dimensions (for Work Context), and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Work Activities

Proficiency or complexity level
Electronic Maintenance
5 - Highest Level
Applying New Knowledge
3 - Moderate Level
Communicating with Persons Outside Organization
3 - Moderate Level
Controlling Machines and Processes
3 - Moderate Level
Developing Technical Instructions
3 - Moderate Level

Work Context

Structural Job Characteristics

Structured versus Unstructured Work
Degree of freedom to determine tasks and priorities
3 - Moderate amount of freedom
Work Week Duration
Worked hours in a typical week
2 - Between 35 to 40 hours

Physical Work Environment

Physical Proximity
Physical distance from others
3 - Somewhat close (e.g. share office)

Physical Demands

Sitting
Duration
1 - Very little time
Standing
Duration
4 - More than half the time
Bending or Twisting the Body
Duration
3 - About half the time

Interpersonal Relations

Contact with Others
Frequency
4 - Every day, a few times per day
Duration
3 - About half the time
Work with Work Group or Team
Importance
1 - Minimally important
Frequency
2 - Once a month or more but not every week

Workplaces/employers

  • Electronic service and retail establishments
  • Service departments of electronic manufacturing companies
  • Wholesale distributors

Skills and abilities

This section displays the various competencies required for an occupation. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of proficiency (for Skills and Abilities) or importance (for Personal Attributes) and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Abilities

Proficiency or complexity level
Finger Dexterity
4 - High Level
Near Vision
4 - High Level
Arm-Hand Steadiness
3 - Moderate Level
Auditory Attention
3 - Moderate Level
Body Flexibility
3 - Moderate Level

Skills

Proficiency or complexity level
Setting Up
5 - Highest Level
Troubleshooting
5 - Highest Level
Equipment and Tool Selection
4 - High Level
Preventative Maintenance
4 - High Level
Quality Control Testing
4 - High Level

Personal Attributes

Importance
Adaptability
4 - Highly important
Analytical Thinking
4 - Highly important
Attention to Detail
4 - Highly important
Collaboration
4 - Highly important
Independence
4 - Highly important