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Telephone operators

OaSIS code 14101.04

Telephone operators operate telephone systems to advance and complete customers’ telephone calls.

Overview

Also known as

  • Telephone operator
  • Toll operator

Main duties

This group performs some or all of the following duties:

  • Operate telephone systems to advance and complete customers' telephone calls such as long distance, pay telephone, mobile radio/telephone and person to person calls, arrange teleconferences, provide relay phone service to persons with disabilities, and may calculate and record billing information.

Additional information

  • Progression to supervisory positions is possible with experience.

Similar occupations classified elsewhere

Exclusions:

  • Dispatchers (14404)
  • Other customer and information services representatives (64409)

NOC hierarchy breakdown

NOC version

NOC 2021 Version 1.0

Broad occupational category

1 – Business, finance and administration occupations

TEER

4 – Occupations usually require a secondary school diploma; or several weeks of on-the-job training

Major group

14 – Administrative and financial support and supply chain logistics occupations

Sub-major group

141 – Office, court, and data support occupations

Minor group

1410 – Office support and court services occupations

Unit group

14101 – Receptionists

Occupational profile

14101.04 – Telephone operators

Work characteristics

Work characteristics gathers the various components describing the work environment of each occupation, such as employers, work activities, and the work context. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of complexity (for Work Activities) or other measurement dimensions (for Work Context), and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Work Activities

Proficiency or complexity level
Applying New Knowledge
2 - Low Level
Assisting and Caring for Others
2 - Low Level
Communicating with Coworkers
2 - Low Level
Controlling Machines and Processes
2 - Low Level
Establishing and Maintaining Interpersonal Relationships
2 - Low Level

Work Context

Structural Job Characteristics

Structured versus Unstructured Work
Degree of freedom to determine tasks and priorities
1 - Very low amount of freedom
Work Week Duration
Worked hours in a typical week
2 - Between 35 to 40 hours

Physical Work Environment

Physical Proximity
Physical distance from others
4 - Close (at arm’s length)

Physical Demands

Sitting
Duration
5 - All the time, or almost all the time
Standing
Duration
1 - Very little time
Bending or Twisting the Body
Duration
1 - Very little time

Interpersonal Relations

Contact with Others
Frequency
5 - Every day, almost continuously
Duration
5 - All the time, or almost all the time
Work with Work Group or Team
Importance
2 - Somewhat important
Frequency
3 - Once a week or more but not every day

Workplaces/employers

  • Telephone companies

Skills and abilities

This section displays the various competencies required for an occupation. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of proficiency (for Skills and Abilities) or importance (for Personal Attributes) and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Abilities

Proficiency or complexity level
Speech Clarity
3 - Moderate Level
Speech Recognition
3 - Moderate Level
Auditory Attention
2 - Low Level
Finger Dexterity
2 - Low Level
Hearing Sensitivity
2 - Low Level

Skills

Proficiency or complexity level
Critical Thinking
2 - Low Level
Oral Communication: Active Listening
2 - Low Level
Oral Communication: Oral Comprehension
2 - Low Level
Oral Communication: Oral Expression
2 - Low Level
Problem Solving
2 - Low Level

Personal Attributes

Importance
Independence
4 - Highly important
Social Orientation
4 - Highly important
Adaptability
3 - Important
Collaboration
3 - Important
Concern for Others
3 - Important