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Accommodation service managers

OaSIS code 60031.00

Accommodation service managers plan, organize, direct, control and evaluate the operations of an accommodation establishment or of a department within such an establishment.

Overview

Also known as

  • Bed and breakfast operator
  • Front desk manager - accommodation services
  • Guest-house operator
  • Hotel assistant manager
  • Hotel director
  • Hotel manager
  • Motel manager
  • Reservations manager
  • Seasonal resort manager
  • Ski resort manager
  • Tourist home operator

Main duties

This group performs some or all of the following duties:

  • Develop, implement and evaluate policies and procedures for the operation of the department or establishment
  • Prepare budgets and monitor revenues and expenses
  • Participate in the development of pricing and promotional strategies
  • Negotiate with suppliers for the provision of materials and supplies
  • Recruit and supervise staff, oversee training and set work schedules
  • Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions
  • Resolve customer complaints.

Additional information

No data has been provided for this section.

Similar occupations classified elsewhere

Exclusions:

  • Advertising, marketing and public relations managers (10022)
  • Retail and wholesale trade managers (60020)
  • Restaurant and food service managers (60030)
  • Executive housekeepers (62021)
  • Facility operation and maintenance managers (70012)

NOC hierarchy breakdown

NOC version

NOC 2021 Version 1.0

Broad occupational category

6 – Sales and service occupations

TEER

0 – Management occupations

Major group

60 – Middle management occupations in retail and wholesale trade and customer services

Sub-major group

600 – Middle management occupations in retail and wholesale trade and customer services

Minor group

6003 – Managers in food service and accommodation

Unit group

60031 – Accommodation service managers

Occupational profile

60031.00 – Accommodation service managers

Work characteristics

Work characteristics gathers the various components describing the work environment of each occupation, such as employers, work activities, and the work context. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of complexity (for Work Activities) or other measurement dimensions (for Work Context), and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Work Activities

Proficiency or complexity level
Establishing and Maintaining Interpersonal Relationships
5 - Highest Level
Making Decisions
5 - Highest Level
Staffing
5 - Highest Level
Supervising Subordinates
5 - Highest Level
Coaching and Developing Others
4 - High Level

Work Context

Structural Job Characteristics

Structured versus Unstructured Work
Degree of freedom to determine tasks and priorities
4 - High amount of freedom
Work Week Duration
Worked hours in a typical week
3 - More than 40 hours

Physical Work Environment

Physical Proximity
Physical distance from others
3 - Somewhat close (e.g. share office)

Physical Demands

Sitting
Duration
3 - About half the time
Standing
Duration
1 - Very little time
Bending or Twisting the Body
Duration
1 - Very little time

Interpersonal Relations

Contact with Others
Frequency
4 - Every day, a few times per day
Duration
4 - More than half the time
Work with Work Group or Team
Importance
5 - Extremely important
Frequency
4 - Every day, a few times per day

Workplaces/employers

  • Hotels
  • Motels
  • Other accommodation establishments
  • Resorts
  • Self-employed owners/operators
  • Student residences

Skills and abilities

This section displays the various competencies required for an occupation. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of proficiency (for Skills and Abilities) or importance (for Personal Attributes) and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Abilities

Proficiency or complexity level
Speech Recognition
4 - High Level
Verbal Ability
4 - High Level
Written Comprehension
4 - High Level
Written Expression
4 - High Level
Categorization Flexibility
3 - Moderate Level

Skills

Proficiency or complexity level
Instructing
4 - High Level
Management of Financial Resources
4 - High Level
Management of Material Resources
4 - High Level
Management of Personnel Resources
4 - High Level
Monitoring
4 - High Level

Personal Attributes

Importance
Leadership
5 - Extremely important
Adaptability
4 - Highly important
Analytical Thinking
4 - Highly important
Attention to Detail
4 - Highly important
Collaboration
4 - Highly important