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Government benefits services officers

OaSIS code 12104.02

Government benefits services officers administer and enforce laws and regulations related to employment insurance and other government benefit services.

Overview

Also known as

  • Benefits officer - government services
  • Collection agent - government services
  • Employment insurance agent

Main duties

This group performs some or all of the following duties:

  • Determine the eligibility of persons applying for government benefits such as Employment Insurance (EI), Canada Pension Plan (CPP) and Old Age Security (OAS)
  • Ascertain the facts on such issues as reasons for loss of employment and availability for work
  • Monitor the payments of benefits and investigate claimants when there appears to be fraud or abuse.

Additional information

  • Progression to managerial positions in these fields is possible with experience.

Similar occupations classified elsewhere

Exclusions:

  • Financial auditors and accountants (11100)
  • Government managers - health and social policy development and program administration (40010)
  • Social policy researchers, consultants and program officers (41403)

NOC hierarchy breakdown

NOC version

NOC 2021 Version 1.0

Broad occupational category

1 – Business, finance and administration occupations

TEER

2 – Occupations usually require a college diploma or apprenticeship training of two or more years; or supervisory occupations

Major group

12 – Administrative and financial supervisors and specialized administrative occupations

Sub-major group

121 – Specialized administrative occupations

Minor group

1210 – Administrative and regulatory occupations

Unit group

12104 – Employment insurance and revenue officers

Occupational profile

12104.02 – Government benefits services officers

Work characteristics

Work characteristics gathers the various components describing the work environment of each occupation, such as employers, work activities, and the work context. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of complexity (for Work Activities) or other measurement dimensions (for Work Context), and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Work Activities

Proficiency or complexity level
Evaluating Information to Determine Compliance
4 - High Level
Performing for or Working Directly with the Public
4 - High Level
Analyzing Data or Information
3 - Moderate Level
Applying New Knowledge
3 - Moderate Level
Assisting and Caring for Others
3 - Moderate Level

Work Context

Structural Job Characteristics

Structured versus Unstructured Work
Degree of freedom to determine tasks and priorities
3 - Moderate amount of freedom
Work Week Duration
Worked hours in a typical week
2 - Between 35 to 40 hours

Physical Work Environment

Physical Proximity
Physical distance from others
3 - Somewhat close (e.g. share office)

Physical Demands

Sitting
Duration
5 - All the time, or almost all the time
Standing
Duration
1 - Very little time
Bending or Twisting the Body
Duration
1 - Very little time

Interpersonal Relations

Contact with Others
Frequency
5 - Every day, almost continuously
Duration
5 - All the time, or almost all the time
Work with Work Group or Team
Importance
3 - Important
Frequency
3 - Once a week or more but not every day

Workplaces/employers

  • Government agencies

Skills and abilities

This section displays the various competencies required for an occupation. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of proficiency (for Skills and Abilities) or importance (for Personal Attributes) and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Abilities

Proficiency or complexity level
Deductive Reasoning
3 - Moderate Level
Inductive Reasoning
3 - Moderate Level
Mathematical Reasoning
3 - Moderate Level
Speech Clarity
3 - Moderate Level
Speech Recognition
3 - Moderate Level

Skills

Proficiency or complexity level
Critical Thinking
3 - Moderate Level
Decision Making
3 - Moderate Level
Digital Literacy
3 - Moderate Level
Instructing
3 - Moderate Level
Oral Communication: Active Listening
3 - Moderate Level

Personal Attributes

Importance
Attention to Detail
4 - Highly important
Collaboration
4 - Highly important
Concern for Others
4 - Highly important
Social Orientation
4 - Highly important
Active Learning
3 - Important