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Retail sales supervisors

OaSIS code 62010.00

Retail sales supervisors supervise and coordinate the activities of workers in the following unit groups: Retail salespersons and visual merchandisers (64.100), Cashiers (65.100), Store shelf stockers, clerks and order fillers (65.102) and Other sales related occupations (65.109).


Also known as

  • Department store supervisor
  • Head cashier
  • Liquor store supervisor
  • Produce department supervisor
  • Rental service supervisor
  • Retail sales route supervisor
  • Telemarketing supervisor

Main duties

This group performs some or all of the following duties:

  • Supervise and coordinate sales staff and cashiers
  • Assign sales workers to duties and prepare work schedules
  • Authorize payments and the return of merchandise
  • Resolve issues that may arise, including customer requests, complaints and supply shortages
  • Maintain specified inventory and order merchandise
  • Prepare reports regarding sales volumes, merchandising and personnel matters
  • Hire and train or arrange for the training of new sales staff and monitor and report on performance
  • Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
  • May perform the same duties as workers supervised
  • May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.

Additional information

  • Progression to management positions in retail trade is possible with additional training or experience.

Similar occupations classified elsewhere


  • Retail and wholesale trade managers (60020)
  • Technical sales supervisor (in 62100.00 Technical sales specialists - wholesale trade)

NOC hierarchy breakdown

NOC version

NOC 2021 Version 1.0

Broad occupational category

6 – Sales and service occupations


2 – Occupations usually require a college diploma or apprenticeship training of two or more years; or supervisory occupations

Major group

62 – Retail sales and service supervisors and specialized occupations in sales and services

Sub-major group

620 – Retail sales and service supervisors

Minor group

6201 – Retail sales supervisors

Unit group

62010 – Retail sales supervisors

Occupational profile

62010.00 – Retail sales supervisors

Work characteristics

Work characteristics gathers the various components describing the work environment of each occupation, such as employers, work activities, and the work context. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of complexity (for Work Activities) or other measurement dimensions (for Work Context), and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Work Activities

Proficiency or complexity level
Coaching and Developing Others
4 - High Level
Coordinating the Work and Activities of Others
4 - High Level
Planning and Organizing
4 - High Level
Resolving Conflicts and Negotiating with Others
4 - High Level
Scheduling Work and Activities
4 - High Level

Work Context

Structural Job Characteristics

Structured versus Unstructured Work
Degree of freedom to determine tasks and priorities
4 - High amount of freedom
Work Week Duration
Worked hours in a typical week
2 - Between 35 to 40 hours

Physical Work Environment

Physical Proximity
Physical distance from others
4 - Close (at arm’s length)

Physical Demands

3 - About half the time
3 - About half the time
Bending or Twisting the Body
2 - Less than half the time

Interpersonal Relations

Contact with Others
4 - Every day, a few times per day
4 - More than half the time
Work with Work Group or Team
4 - Highly important
3 - Once a week or more but not every day


  • Businesses involved in door-to-door soliciting and telemarketing
  • Rental service establishments
  • Stores and other retail establishments
  • Wholesale businesses that sell on a retail basis

Skills and abilities

This section displays the various competencies required for an occupation. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of proficiency (for Skills and Abilities) or importance (for Personal Attributes) and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.


Proficiency or complexity level
Verbal Ability
4 - High Level
Categorization Flexibility
3 - Moderate Level
Deductive Reasoning
3 - Moderate Level
Fluency of Ideas
3 - Moderate Level
Near Vision
3 - Moderate Level


Proficiency or complexity level
4 - High Level
Learning and Teaching Strategies
4 - High Level
Management of Financial Resources
4 - High Level
Management of Material Resources
4 - High Level
4 - High Level

Personal Attributes

Analytical Thinking
4 - Highly important
Attention to Detail
4 - Highly important
4 - Highly important
Concern for Others
4 - Highly important
4 - Highly important