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Telecommunications service testers

OaSIS code 72205.03

Telecommunications service testers check telephones and telephone switching equipment. Apprentices are also included in this occupation.

Overview

Also known as

  • Telecommunications service tester
  • Telephone traffic inspector

Main duties

This group performs some or all of the following duties:

  • Operate computerized testing systems to conduct service tests on customer lines and equipment
  • Determine the nature, cause and location of service trouble
  • Dispatch appropriate repair personnel
  • Complete test reports and maintain test and service records
  • May assist repair personnel to test lines, circuits and systems, isolate and clear cable faults and verify records.

Additional information

No data has been provided for this section.

Similar occupations classified elsewhere

Exclusions:

  • Electronic service technicians (household and business equipment) (22311)
  • Contractors and supervisors, electrical trades and telecommunications occupations (72011)
  • Telecommunications line and cable installers and repairers (72204)

NOC hierarchy breakdown

NOC version

NOC 2021 Version 1.0

Broad occupational category

7 – Trades, transport and equipment operators and related occupations

TEER

2 – Occupations usually require a college diploma or apprenticeship training of two or more years; or supervisory occupations

Major group

72 – Technical trades and transportation officers and controllers

Sub-major group

722 – Technical electrical trades

Minor group

7220 – Technical electrical trades and electrical power line and telecommunications workers

Unit group

72205 – Telecommunications equipment installation and cable television service technicians

Occupational profile

72205.03 – Telecommunications service testers

Work characteristics

Work characteristics gathers the various components describing the work environment of each occupation, such as employers, work activities, and the work context. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of complexity (for Work Activities) or other measurement dimensions (for Work Context), and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Work Activities

Proficiency or complexity level
Electronic Maintenance
5 - Highest Level
Interacting with Computers
4 - High Level
Monitoring Processes, Materials, or Surroundings
4 - High Level
Analyzing Data or Information
3 - Moderate Level
Applying New Knowledge
3 - Moderate Level

Work Context

Structural Job Characteristics

Structured versus Unstructured Work
Degree of freedom to determine tasks and priorities
3 - Moderate amount of freedom
Work Week Duration
Worked hours in a typical week
2 - Between 35 to 40 hours

Physical Work Environment

Physical Proximity
Physical distance from others
3 - Somewhat close (e.g. share office)

Physical Demands

Sitting
Duration
3 - About half the time
Standing
Duration
2 - Less than half the time
Bending or Twisting the Body
Duration
1 - Very little time

Interpersonal Relations

Contact with Others
Frequency
4 - Every day, a few times per day
Duration
3 - About half the time
Work with Work Group or Team
Importance
1 - Minimally important
Frequency
2 - Once a month or more but not every week

Workplaces/employers

  • Telephone and other telecommunications transmission services establishments

Skills and abilities

This section displays the various competencies required for an occupation. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of proficiency (for Skills and Abilities) or importance (for Personal Attributes) and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Abilities

Proficiency or complexity level
Auditory Attention
4 - High Level
Problem Identification
4 - High Level
Colour Perception
3 - Moderate Level
Deductive Reasoning
3 - Moderate Level
Finger Dexterity
3 - Moderate Level

Skills

Proficiency or complexity level
Troubleshooting
5 - Highest Level
Equipment and Tool Selection
4 - High Level
Evaluation
4 - High Level
Operation and Control
4 - High Level
Quality Control Testing
4 - High Level

Personal Attributes

Importance
Adaptability
4 - Highly important
Attention to Detail
4 - Highly important
Independence
4 - Highly important
Stress Tolerance
4 - Highly important
Active Learning
3 - Important

Interests

The OaSIS uses the Holland Codes to describe the work-related interests. According to the Holland model, people work best in work environments that match their preferences, which means that people and work environments can be matched for a best fit. Occupational environments in Holland’s theory are described according to a combination of main interests and the activities they represent. There are six interests in the Holland typology: Realistic, Investigative, Artistic, Social, Enterprising and Conventional. All occupations in OaSIS have up to three interests assigned to them.

Interests

Preferences for work environments and outcomes.

Interests profile: RIC

Realistic (R)

Realistic occupations are characterized by the dominance of activities that entail the explicit, ordered or systematic manipulation of objects, tools, machines and animals. Many of these occupations do not involve a lot of paperwork or working closely with others.

Investigative (I)

Investigative occupations are characterized by the dominance of activities that entail the observation and systematic or creative investigation of physical, biological, or cultural phenomena. These occupations require an extensive amount of thinking and frequently involve working with ideas, searching for facts and figuring out problems mentally.

Conventional (C)

Conventional occupations are characterized by the dominance of activities that entail following sets of procedures and routines. These activities may include systematic manipulation of data, such as keeping records, filing materials, reproducing materials, organizing written and numerical data according to a prescribed plan, and operating business and data processing. They often require following a clear line of authority and usually involve working with data and details more than with ideas.

Employment requirements

Employment requirements includes the education, training, certifications and the knowledge required to work in each occupation. The Knowledge category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of proficiency, and secondly, in alphabetical order. The whole list of Knowledge descriptors and their ratings can be expanded at the bottom of each page.

Education, certification and licensing

  • Completion of secondary school is required.
  • Experience as an installer and repairer (telephone and switch network) is usually required for service testers.

Knowledge

Knowledge level
Telecommunications
2 - Intermediate Level
Business Management
1 - Basic Level
Clerical
1 - Basic Level
Client Service
1 - Basic Level
Computer, Technology and Information Systems
1 - Basic Level

Skills for success

 
Skills for Success Model
 
Skills for Success are skills that help you in a quickly changing world. Everyone benefits from having these skills. They can help you to get a job, progress at your current job or even change jobs. The skills also help you become an active member of your community and succeed in learning.
 
 
Linkages Between ESDC Skills Models and Frameworks
 
ESDC makes available a dictionary of over 300 terms (or descriptors) and definitions, known as the Skills and Competencies Taxonomy (SCT). Descriptor information from the Taxonomy is used in the Occupational and Skills Information System (OaSIS).
 
While there is general commonality of meaning between the descriptors in the SCT and the Skills for Success model, there are some differences in their definitions due to their distinct purposes. The Skills for Success Model [9 broadly defined skills] identifies the skills that are universally applicable. The SCT displays specific skills and competency requirements for 900 occupations. Users of the Skills for Success Model and Essential Skills content may find competency information from the Taxonomy and the OaSIS to be complementary.
 
Stay tuned to this section for more information and updates regarding linkages between the Skills for Success model and the OaSIS.

O*NET in-it

This page includes information from the O*NET 27.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. Employment and Social Development Canada has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications.

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