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Switchboard and answering service operators

OaSIS code 14101.03

Switchboard and answering service operators operate a telephone system or switchboard to answer, screen and forward telephone calls and provide information.

Overview

Also known as

  • Answering service operator
  • Clerk switchboard operator
  • Switchboard operator

Main duties

This group performs some or all of the following duties:

  • Operate a telephone system or switchboard to answer, screen and forward telephone calls, take messages and provide information as required, and may perform clerical duties
  • Answer telephones and record and relay messages.

Additional information

  • Progression to supervisory positions is possible with experience.

Similar occupations classified elsewhere

Exclusions:

  • Dispatchers (14404)
  • Other customer and information services representatives (64409)

NOC hierarchy breakdown

NOC version

NOC 2021 Version 1.0

Broad occupational category

1 – Business, finance and administration occupations

TEER

4 – Occupations usually require a secondary school diploma; or several weeks of on-the-job training

Major group

14 – Administrative and financial support and supply chain logistics occupations

Sub-major group

141 – Office, court, and data support occupations

Minor group

1410 – Office support and court services occupations

Unit group

14101 – Receptionists

Occupational profile

14101.03 – Switchboard and answering service operators

Work characteristics

Work characteristics gathers the various components describing the work environment of each occupation, such as employers, work activities, and the work context. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of complexity (for Work Activities) or other measurement dimensions (for Work Context), and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Work Activities

Proficiency or complexity level
Communicating with Persons Outside Organization
4 - High Level
Performing for or Working Directly with the Public
3 - Moderate Level
Assisting and Caring for Others
2 - Low Level
Clerical Activities
2 - Low Level
Communicating with Coworkers
2 - Low Level

Work Context

Structural Job Characteristics

Structured versus Unstructured Work
Degree of freedom to determine tasks and priorities
1 - Very low amount of freedom
Work Week Duration
Worked hours in a typical week
2 - Between 35 to 40 hours

Physical Work Environment

Physical Proximity
Physical distance from others
4 - Close (at arm’s length)

Physical Demands

Sitting
Duration
5 - All the time, or almost all the time
Standing
Duration
1 - Very little time
Bending or Twisting the Body
Duration
1 - Very little time

Interpersonal Relations

Contact with Others
Frequency
5 - Every day, almost continuously
Duration
5 - All the time, or almost all the time
Work with Work Group or Team
Importance
2 - Somewhat important
Frequency
3 - Once a week or more but not every day

Workplaces/employers

  • Hospitals
  • Medical and dental offices
  • Offices throughout the private and public sectors

Skills and abilities

This section displays the various competencies required for an occupation. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of proficiency (for Skills and Abilities) or importance (for Personal Attributes) and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Abilities

Proficiency or complexity level
Speech Clarity
3 - Moderate Level
Speech Recognition
3 - Moderate Level
Arm-Hand Steadiness
2 - Low Level
Auditory Attention
2 - Low Level
Hearing Sensitivity
2 - Low Level

Skills

Proficiency or complexity level
Negotiating
2 - Low Level
Oral Communication: Active Listening
2 - Low Level
Oral Communication: Oral Comprehension
2 - Low Level
Oral Communication: Oral Expression
2 - Low Level
Reading Comprehension
2 - Low Level

Personal Attributes

Importance
Adaptability
4 - Highly important
Attention to Detail
4 - Highly important
Collaboration
4 - Highly important
Independence
4 - Highly important
Social Orientation
4 - Highly important