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Airline passenger, baggage and ticket agents

OaSIS code 64312.01

Airline passenger, baggage and ticket agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and provide related customer services to assist airline passengers.

Overview

Also known as

  • Airline baggage agent
  • Airline passenger agent
  • Airline ticket agent
  • Client service representative - airline

Main duties

This group performs some or all of the following duties:

  • Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
  • Assist pre-boarding passengers and provide information on fares and flight schedules and routes
  • Trace lost, delayed or misdirected baggage for customers.

Additional information

  • Depending on the size of the airline or airport, the duties of workers in this unit group may overlap.
  • Progression to supervisory positions is possible with experience.

Similar occupations classified elsewhere

Exclusions:

  • Accommodation, travel, tourism and related services supervisors (62022)
  • Travel counsellors (64310)
  • Ground and water transport ticket agents, cargo service representatives and related clerks (64313)
  • Baggage handler (in 65210.03 Facilities workers)

NOC hierarchy breakdown

NOC version

NOC 2021 Version 1.0

Broad occupational category

6 – Sales and service occupations

TEER

4 – Occupations usually require a secondary school diploma; or several weeks of on-the-job training

Major group

64 – Sales and service representatives and other customer and personal services occupations

Sub-major group

643 – Occupations in food, accommodation and tourism

Minor group

6431 – Occupations in travel and accommodation

Unit group

64312 – Airline ticket and service agents

Occupational profile

64312.01 – Airline passenger, baggage and ticket agents

Work characteristics

Work characteristics gathers the various components describing the work environment of each occupation, such as employers, work activities, and the work context. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of complexity (for Work Activities) or other measurement dimensions (for Work Context), and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Work Activities

Proficiency or complexity level
Applying New Knowledge
3 - Moderate Level
Clerical Activities
3 - Moderate Level
Communicating with Persons Outside Organization
3 - Moderate Level
Establishing and Maintaining Interpersonal Relationships
3 - Moderate Level
Inspecting Equipment, Structures, or Material
3 - Moderate Level

Work Context

Structural Job Characteristics

Structured versus Unstructured Work
Degree of freedom to determine tasks and priorities
2 - Low amount of freedom
Work Week Duration
Worked hours in a typical week
1 - Less than 35 hours

Physical Work Environment

Physical Proximity
Physical distance from others
4 - Close (at arm’s length)

Physical Demands

Sitting
Duration
3 - About half the time
Standing
Duration
3 - About half the time
Bending or Twisting the Body
Duration
1 - Very little time

Interpersonal Relations

Contact with Others
Frequency
5 - Every day, almost continuously
Duration
5 - All the time, or almost all the time
Work with Work Group or Team
Importance
2 - Somewhat important
Frequency
4 - Every day, a few times per day

Workplaces/employers

  • Airline companies

Skills and abilities

This section displays the various competencies required for an occupation. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of proficiency (for Skills and Abilities) or importance (for Personal Attributes) and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Abilities

Proficiency or complexity level
Auditory Attention
3 - Moderate Level
Speech Clarity
3 - Moderate Level
Speech Recognition
3 - Moderate Level
Verbal Ability
3 - Moderate Level
Arm-Hand Steadiness
2 - Low Level

Skills

Proficiency or complexity level
Social Perceptiveness
3 - Moderate Level
Coordinating
2 - Low Level
Evaluation
2 - Low Level
Instructing
2 - Low Level
Learning and Teaching Strategies
2 - Low Level

Personal Attributes

Importance
Collaboration
5 - Extremely important
Adaptability
4 - Highly important
Attention to Detail
4 - Highly important
Concern for Others
4 - Highly important
Independence
4 - Highly important