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Other business services managers

OaSIS code 10029.00

Other business services managers plan, organize, direct, control and evaluate the operations of establishments that provide services to business, and ensure the quality of those services and client satisfaction.

Overview

Also known as

  • Accounting firm manager
  • Contact centre manager
  • Employment agency manager
  • Energy asset joint venture manager
  • Legal firm manager
  • Management consulting service manager
  • Market research service manager
  • Nursing registry manager
  • Payroll service manager
  • Personnel agency manager
  • Professional services manager - business services
  • Security service manager

Main duties

This group performs some or all of the following duties:

  • Plan, organize, direct, control and evaluate the operations of establishments that provide services to business such as management consulting, market research, personnel and payroll services, contact centre services and security services
  • Plan, develop and organize the policies and procedures of these establishments
  • Develop action plans, provide expertise in response to client needs, and support and advise project teams
  • Direct and advise staff in the development and implementation of service quality assessment strategies
  • Plan, administer and control budgets for client projects, contracts, equipment and supplies
  • Represent the company within various economic and social organizations
  • Assist staff with administrative or technical problems
  • Hire, train and supervise staff.

Additional information

No data has been provided for this section.

Similar occupations classified elsewhere

Exclusions:

  • Senior managers - financial, communications and other business services (00012)
  • Insurance, real estate and financial brokerage managers (10020)
  • Banking, credit and other investment managers (10021)
  • Advertising, marketing and public relations managers (10022)
  • Engineering managers (20010)
  • Architecture and science managers (20011)
  • Computer and information systems managers (20012)

Work characteristics

Work characteristics gathers the various components describing the work environment of each occupation, such as employers, work activities, and the work context. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of complexity (for Work Activities) or other measurement dimensions (for Work Context), and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Work Activities

Proficiency or complexity level
Staffing
5 - Highest Level
Supervising Subordinates
5 - Highest Level
Coaching and Developing Others
4 - High Level
Communicating with Coworkers
4 - High Level
Coordinating the Work and Activities of Others
4 - High Level

Work Context

Structural Job Characteristics

Structured versus Unstructured Work
Degree of freedom to determine tasks and priorities
4 - High amount of freedom
Work Week Duration
Worked hours in a typical week
3 - More than 40 hours

Physical Work Environment

Physical Proximity
Physical distance from others
3 - Somewhat close (e.g. share office)

Physical Demands

Sitting
Duration
4 - More than half the time
Standing
Duration
1 - Very little time
Bending or Twisting the Body
Duration
1 - Very little time

Interpersonal Relations

Contact with Others
Frequency
5 - Every day, almost continuously
Duration
5 - All the time, or almost all the time
Work with Work Group or Team
Importance
5 - Extremely important
Frequency
5 - Every day, almost continuously

Workplaces/employers

  • Contact centre services
  • Management consulting firms
  • Market research
  • Payroll services
  • Security services

Skills and abilities

This section displays the various competencies required for an occupation. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of proficiency (for Skills and Abilities) or importance (for Personal Attributes) and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Abilities

Proficiency or complexity level
Information Ordering
4 - High Level
Categorization Flexibility
3 - Moderate Level
Deductive Reasoning
3 - Moderate Level
Fluency of Ideas
3 - Moderate Level
Inductive Reasoning
3 - Moderate Level

Skills

Proficiency or complexity level
Management of Personnel Resources
5 - Highest Level
Monitoring
5 - Highest Level
Negotiating
5 - Highest Level
Coordinating
4 - High Level
Critical Thinking
4 - High Level

Personal Attributes

Importance
Leadership
5 - Extremely important
Active Learning
4 - Highly important
Adaptability
4 - Highly important
Analytical Thinking
4 - Highly important
Attention to Detail
4 - Highly important