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Postal services representatives

OaSIS code 64401.00

Postal services representatives serve customers and record transactions at sales counters and postal wickets. They maintain inventory and order supplies in post offices and internal mail rooms.

Overview

Also known as

  • Bus parcel express clerk
  • Express mail service clerk
  • Mail clerk
  • Mail room clerk
  • Postal counter clerk
  • Postal wicket clerk

Main duties

This group performs some or all of the following duties:

  • Calculate and affix the correct postage on letters, parcels and registered mail and receive payment from customers
  • Sell stamps, prepaid mail and courier envelopes and money orders
  • Route mail to the proper delivery stream
  • Sign or obtain signatures from recipients for registered or special delivery mail and keep records
  • Answer inquiries and complete forms regarding change of address, theft or loss of mail
  • Record and balance daily transactions.

Additional information

  • Progression to supervisory or facility management positions is possible with additional training or experience.

Similar occupations classified elsewhere

Exclusions:

  • Supervisors, mail and message distribution occupations (72025)
  • Mail and parcel sorters and related occupations (74100)
  • Letter carriers (74101)
  • Couriers and messengers (74102)

NOC hierarchy breakdown

NOC version

NOC 2021 Version 1.0

Broad occupational category

6 – Sales and service occupations

TEER

4 – Occupations usually require a secondary school diploma; or several weeks of on-the-job training

Major group

64 – Sales and service representatives and other customer and personal services occupations

Sub-major group

644 – Occupations in customer, information and protective services

Minor group

6440 – Customer and information services representatives

Unit group

64401 – Postal services representatives

Occupational profile

64401.00 – Postal services representatives

Work characteristics

Work characteristics gathers the various components describing the work environment of each occupation, such as employers, work activities, and the work context. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of complexity (for Work Activities) or other measurement dimensions (for Work Context), and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Work Activities

Proficiency or complexity level
Establishing and Maintaining Interpersonal Relationships
3 - Moderate Level
Performing for or Working Directly with the Public
3 - Moderate Level
Selling or Influencing Others
3 - Moderate Level
Analyzing Data or Information
2 - Low Level
Assisting and Caring for Others
2 - Low Level

Work Context

Structural Job Characteristics

Structured versus Unstructured Work
Degree of freedom to determine tasks and priorities
2 - Low amount of freedom
Work Week Duration
Worked hours in a typical week
2 - Between 35 to 40 hours

Physical Work Environment

Physical Proximity
Physical distance from others
4 - Close (at arm’s length)

Physical Demands

Sitting
Duration
1 - Very little time
Standing
Duration
4 - More than half the time
Bending or Twisting the Body
Duration
3 - About half the time

Interpersonal Relations

Contact with Others
Frequency
4 - Every day, a few times per day
Duration
4 - More than half the time
Work with Work Group or Team
Importance
2 - Somewhat important
Frequency
4 - Every day, a few times per day

Workplaces/employers

  • Canada Post Corporation
  • Courier services
  • Establishements throughout the private and public sector
  • Parcel express services

Skills and abilities

This section displays the various competencies required for an occupation. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of proficiency (for Skills and Abilities) or importance (for Personal Attributes) and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Abilities

Proficiency or complexity level
Gross Body Coordination
3 - Moderate Level
Stamina
3 - Moderate Level
Trunk Strength
3 - Moderate Level
Arm-Hand Steadiness
2 - Low Level
Body Flexibility
2 - Low Level

Skills

Proficiency or complexity level
Digital Literacy
2 - Low Level
Management of Material Resources
2 - Low Level
Negotiating
2 - Low Level
Numeracy
2 - Low Level
Oral Communication: Active Listening
2 - Low Level

Personal Attributes

Importance
Adaptability
4 - Highly important
Attention to Detail
4 - Highly important
Concern for Others
4 - Highly important
Independence
4 - Highly important
Analytical Thinking
3 - Important