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Telephone solicitors and telemarketers

OaSIS code 65109.03

Telephone solicitors and telemarketers sell goods and services by telephone.

Overview

Also known as

  • Telemarketer
  • Telephone solicitor

Main duties

This group performs some or all of the following duties:

  • Contact businesses or private individuals, by telephone, to solicit sales for goods or services.

Additional information

  • Progression to related supervisory positions is possible with additional training or experience.

Similar occupations classified elsewhere

Exclusions:

  • Retail and wholesale trade managers (60020)
  • Retail sales supervisors (62010)
  • Retail salespersons and visual merchandisers (64100)
  • Cashiers (65100)

NOC hierarchy breakdown

NOC version

NOC 2021 Version 1.0

Broad occupational category

6 – Sales and service occupations

TEER

5 – Occupations usually require short-term work demonstration and no formal education

Major group

65 – Sales and service support occupations

Sub-major group

651 – Sales support occupations

Minor group

6510 – Cashiers and other sales support occupations

Unit group

65109 – Other sales related occupations

Occupational profile

65109.03 – Telephone solicitors and telemarketers

Work characteristics

Work characteristics gathers the various components describing the work environment of each occupation, such as employers, work activities, and the work context. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of complexity (for Work Activities) or other measurement dimensions (for Work Context), and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Work Activities

Proficiency or complexity level
Selling or Influencing Others
5 - Highest Level
Communicating with Persons Outside Organization
3 - Moderate Level
Clerical Activities
2 - Low Level
Establishing and Maintaining Interpersonal Relationships
2 - Low Level
Getting Information
2 - Low Level

Work Context

Structural Job Characteristics

Structured versus Unstructured Work
Degree of freedom to determine tasks and priorities
1 - Very low amount of freedom
Work Week Duration
Worked hours in a typical week
2 - Between 35 to 40 hours

Physical Work Environment

Physical Proximity
Physical distance from others
3 - Somewhat close (e.g. share office)

Physical Demands

Sitting
Duration
5 - All the time, or almost all the time
Standing
Duration
0 – Not applicable
Bending or Twisting the Body
Duration
1 - Very little time

Interpersonal Relations

Contact with Others
Frequency
5 - Every day, almost continuously
Duration
5 - All the time, or almost all the time
Work with Work Group or Team
Importance
2 - Somewhat important
Frequency
3 - Once a week or more but not every day

Workplaces/employers

  • Outbound call centres
  • Retail establishments
  • Wholesale establishments

Skills and abilities

This section displays the various competencies required for an occupation. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of proficiency (for Skills and Abilities) or importance (for Personal Attributes) and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Abilities

Proficiency or complexity level
Speech Clarity
3 - Moderate Level
Speech Recognition
3 - Moderate Level
Verbal Ability
3 - Moderate Level
Fluency of Ideas
2 - Low Level
Inductive Reasoning
2 - Low Level

Skills

Proficiency or complexity level
Persuading
4 - High Level
Negotiating
3 - Moderate Level
Critical Thinking
2 - Low Level
Oral Communication: Active Listening
2 - Low Level
Oral Communication: Oral Comprehension
2 - Low Level

Personal Attributes

Importance
Adaptability
4 - Highly important
Attention to Detail
4 - Highly important
Independence
4 - Highly important
Stress Tolerance
4 - Highly important
Collaboration
3 - Important