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OaSIS code 14404.00

Dispatchers operate radios and other telecommunication equipment to dispatch emergency vehicles and to coordinate the activities of drivers and other personnel. They are employed by police, fire and health departments, other emergency service agencies, taxi, delivery and courier services, trucking and utilities companies, and other commercial and industrial establishments.


Also known as

  • 911 dispatcher
  • Alarm system dispatcher
  • Ambulance dispatcher
  • Emergency vehicle dispatcher
  • Mobile equipment dispatcher
  • Radio operator
  • Taxi dispatcher
  • Tow truck dispatcher
  • Truck dispatcher
  • Utilities maintenance crew dispatcher

Main duties

This group performs some or all of the following duties:

  • Receive requests for emergency assistance or service and contact ambulances, police and fire departments, tow-trucks, and utility crews
  • Process and transmit information and instructions to coordinate the activities of vehicle operators, crews and equipment using a variety of computer-aided communications and dispatching equipment
  • Dispatch personnel according to written schedules and work orders, or as required by emergency situations
  • Advise vehicle operators of route and traffic problems such as construction, accidents, congestion, weather conditions, weight and size restrictions and other information
  • Operate radio equipment to communicate with ships, aircraft, mining crews, offshore oil rigs, logging camps and other remote operations
  • Monitor personnel workloads and locations
  • Maintain vehicle operator work records using computerized or manual methods and ensure time sheets and payroll summaries are completed accurately
  • Maintain computer and manual records of mileage, fuel use, repairs and other expenses, and generate reports.

Additional information

No data has been provided for this section.

Similar occupations classified elsewhere


  • Air traffic controllers and related occupations (72601)
  • Railway traffic controllers and marine traffic regulators (72604)
  • Dispatchers supervisor (in 12013.00 Supervisors, supply chain, tracking and scheduling coordination occupations)

NOC hierarchy breakdown

NOC version

NOC 2021 Version 1.0

Broad occupational category

1 – Business, finance and administration occupations


4 – Occupations usually require a secondary school diploma; or several weeks of on-the-job training

Major group

14 – Administrative and financial support and supply chain logistics occupations

Sub-major group

144 – Supply chain logistics, tracking and scheduling coordination occupations

Minor group

1440 – Supply chain logistics, tracking and scheduling coordination occupations

Unit group

14404 – Dispatchers

Occupational profile

14404.00 – Dispatchers

Work characteristics

Work characteristics gathers the various components describing the work environment of each occupation, such as employers, work activities, and the work context. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of complexity (for Work Activities) or other measurement dimensions (for Work Context), and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Work Activities

Proficiency or complexity level
Clerical Activities
4 - High Level
Communicating with Persons Outside Organization
4 - High Level
Establishing and Maintaining Interpersonal Relationships
4 - High Level
Interacting with Computers
4 - High Level
Performing for or Working Directly with the Public
4 - High Level

Work Context

Structural Job Characteristics

Structured versus Unstructured Work
Degree of freedom to determine tasks and priorities
2 - Low amount of freedom
Work Week Duration
Worked hours in a typical week
2 - Between 35 to 40 hours

Physical Work Environment

Physical Proximity
Physical distance from others
3 - Somewhat close (e.g. share office)

Physical Demands

4 - More than half the time
1 - Very little time
Bending or Twisting the Body
1 - Very little time

Interpersonal Relations

Contact with Others
5 - Every day, almost continuously
5 - All the time, or almost all the time
Work with Work Group or Team
4 - Highly important
3 - Once a week or more but not every day


  • Commercial and industrial establishments
  • Emergency service agencies
  • Police, fire and health departments
  • Taxi, delivery and courier services
  • Trucking companies
  • Utility companies

Skills and abilities

This section displays the various competencies required for an occupation. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of proficiency (for Skills and Abilities) or importance (for Personal Attributes) and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.


Proficiency or complexity level
Selective Attention
5 - Highest Level
Speech Recognition
5 - Highest Level
Hearing Sensitivity
4 - High Level
4 - High Level
Pattern Identification
4 - High Level


Proficiency or complexity level
3 - Moderate Level
Critical Thinking
3 - Moderate Level
3 - Moderate Level
Learning and Teaching Strategies
3 - Moderate Level
Management of Personnel Resources
3 - Moderate Level

Personal Attributes

Attention to Detail
5 - Extremely important
Stress Tolerance
5 - Extremely important
4 - Highly important
Analytical Thinking
4 - Highly important
4 - Highly important