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Insurance adjusters

OaSIS code 12201.01

Insurance adjusters investigate insurance claims and determine the amount of loss or damages covered by insurance policies.

Overview

Also known as

  • Adjuster
  • Claims investigator
  • Insurance adjuster

Main duties

This group performs some or all of the following duties:

  • Investigate circumstances surrounding insurance claims to determine validity of claim
  • Inspect automobile, home or other property damage
  • Take statements and consult with claimants, accident witnesses, doctors and other relevant individuals and examine records or reports
  • Determine amount of loss or damages covered by insurance policies
  • Negotiate settlement of claims
  • Prepare adjustment reports.

Additional information

  • Completion of educational programs through the Insurance Institute of Canada or its provincial counterparts entitles insurance adjusters and claims examiners to professional recognition as a Chartered Insurance Professional (CIP), and with additional university courses, as a Fellow Chartered Insurance Professional (FCIP).

Similar occupations classified elsewhere

No data has been provided for this section.

NOC hierarchy breakdown

NOC version

NOC 2021 Version 1.0

Broad occupational category

1 – Business, finance and administration occupations

TEER

2 – Occupations usually require a college diploma or apprenticeship training of two or more years; or supervisory occupations

Major group

12 – Administrative and financial supervisors and specialized administrative occupations

Sub-major group

122 – Accounting, insurance and related business administrative occupations

Minor group

1220 – Accounting, insurance and related business administrative occupations

Unit group

12201 – Insurance adjusters and claims examiners

Occupational profile

12201.01 – Insurance adjusters

Work characteristics

Work characteristics gathers the various components describing the work environment of each occupation, such as employers, work activities, and the work context. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of complexity (for Work Activities) or other measurement dimensions (for Work Context), and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Work Activities

Proficiency or complexity level
Evaluating Information to Determine Compliance
4 - High Level
Resolving Conflicts and Negotiating with Others
4 - High Level
Analyzing Data or Information
3 - Moderate Level
Applying New Knowledge
3 - Moderate Level
Clerical Activities
3 - Moderate Level

Work Context

Structural Job Characteristics

Structured versus Unstructured Work
Degree of freedom to determine tasks and priorities
3 - Moderate amount of freedom
Work Week Duration
Worked hours in a typical week
2 - Between 35 to 40 hours

Physical Work Environment

Physical Proximity
Physical distance from others
3 - Somewhat close (e.g. share office)

Physical Demands

Sitting
Duration
4 - More than half the time
Standing
Duration
2 - Less than half the time
Bending or Twisting the Body
Duration
1 - Very little time

Interpersonal Relations

Contact with Others
Frequency
4 - Every day, a few times per day
Duration
5 - All the time, or almost all the time
Work with Work Group or Team
Importance
2 - Somewhat important
Frequency
2 - Once a month or more but not every week

Workplaces/employers

  • Claims departments of insurance companies
  • Independent adjusting companies

Skills and abilities

This section displays the various competencies required for an occupation. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of proficiency (for Skills and Abilities) or importance (for Personal Attributes) and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Abilities

Proficiency or complexity level
Numerical Ability
4 - High Level
Deductive Reasoning
3 - Moderate Level
Far Vision
3 - Moderate Level
Inductive Reasoning
3 - Moderate Level
Information Ordering
3 - Moderate Level

Skills

Proficiency or complexity level
Negotiating
4 - High Level
Coordinating
3 - Moderate Level
Critical Thinking
3 - Moderate Level
Decision Making
3 - Moderate Level
Digital Literacy
3 - Moderate Level

Personal Attributes

Importance
Adaptability
4 - Highly important
Attention to Detail
4 - Highly important
Collaboration
4 - Highly important
Independence
4 - Highly important
Social Orientation
4 - Highly important