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Managers in customer and personal services

OaSIS code 60040.00

Managers in customer and personal services include managers of establishments that provide services such as dry cleaning, hairdressing or residential cleaning. This unit group also includes managers of schools that provide non-vocational instruction in driving, languages, music, dance, art, cooking or fashion.

Overview

Also known as

  • Barber shop manager
  • Car wash manager
  • Cooking school manager
  • Driving school manager
  • Dry cleaning service manager
  • Hairdressing salon manager
  • Pest control service manager
  • Residential cleaning service manager
  • Septic tank service manager
  • Spa manager
  • Window washing service manager

Main duties

This group performs some or all of the following duties:

  • Plan, organize, direct, control and evaluate the operations of an establishment providing services such as dry cleaning, hairdressing or residential cleaning, or a school providing non-vocational instruction in driving, languages, music, dance, art, cooking or fashion
  • Establish or implement policies and procedures for staff
  • Plan and control budget and inventory
  • Respond to inquiries or complaints and resolve problems
  • Manage contracts for advertising or marketing strategies
  • Hire, train and supervise staff.

Additional information

No data has been provided for this section.

Similar occupations classified elsewhere

Exclusions:

  • Other business services managers (10029)
  • Retail and wholesale trade managers (60020)
  • Accommodation service managers (60031)
  • Retail sales supervisors (62010)
  • Executive housekeepers (62021)
  • Cleaning supervisors (62024)

NOC hierarchy breakdown

NOC version

NOC 2021 Version 1.0

Broad occupational category

6 – Sales and service occupations

TEER

0 – Management occupations

Major group

60 – Middle management occupations in retail and wholesale trade and customer services

Sub-major group

600 – Middle management occupations in retail and wholesale trade and customer services

Minor group

6004 – Managers in customer and personal services

Unit group

60040 – Managers in customer and personal services

Occupational profile

60040.00 – Managers in customer and personal services

Work characteristics

Work characteristics gathers the various components describing the work environment of each occupation, such as employers, work activities, and the work context. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of complexity (for Work Activities) or other measurement dimensions (for Work Context), and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Work Activities

Proficiency or complexity level
Coaching and Developing Others
4 - High Level
Communicating with Coworkers
4 - High Level
Managing Resources
4 - High Level
Selling or Influencing Others
4 - High Level
Staffing
4 - High Level

Work Context

Structural Job Characteristics

Structured versus Unstructured Work
Degree of freedom to determine tasks and priorities
4 - High amount of freedom
Work Week Duration
Worked hours in a typical week
3 - More than 40 hours

Physical Work Environment

Physical Proximity
Physical distance from others
4 - Close (at arm’s length)

Physical Demands

Sitting
Duration
3 - About half the time
Standing
Duration
3 - About half the time
Bending or Twisting the Body
Duration
2 - Less than half the time

Interpersonal Relations

Contact with Others
Frequency
5 - Every day, almost continuously
Duration
4 - More than half the time
Work with Work Group or Team
Importance
5 - Extremely important
Frequency
4 - Every day, a few times per day

Workplaces/employers

  • Dry cleaning services
  • Hairdressing services
  • Residential cleaning services
  • Schools providing non-vocational instruction
  • Various service establishments

Skills and abilities

This section displays the various competencies required for an occupation. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of proficiency (for Skills and Abilities) or importance (for Personal Attributes) and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Abilities

Proficiency or complexity level
Categorization Flexibility
3 - Moderate Level
Deductive Reasoning
3 - Moderate Level
Fluency of Ideas
3 - Moderate Level
Inductive Reasoning
3 - Moderate Level
Information Ordering
3 - Moderate Level

Skills

Proficiency or complexity level
Management of Material Resources
5 - Highest Level
Coordinating
4 - High Level
Instructing
4 - High Level
Management of Financial Resources
4 - High Level
Management of Personnel Resources
4 - High Level

Personal Attributes

Importance
Collaboration
5 - Extremely important
Concern for Others
5 - Extremely important
Adaptability
4 - Highly important
Analytical Thinking
4 - Highly important
Attention to Detail
4 - Highly important