View occupational profile

Search the OaSIS

Hotel front desk clerks

OaSIS code 64314.00

Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services.

Overview

Also known as

  • Guest services agent - hotel
  • Hotel front desk clerk
  • Night clerk
  • Reservations clerk - hotel
  • Room clerk

Main duties

This group performs some or all of the following duties:

  • Maintain an inventory of vacancies, reservations and room assignments
  • Register arriving guests and assign rooms
  • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
  • Present statements of charges to departing guests and receive payment.

Additional information

  • Progression to senior positions such as accommodations manager is possible with additional training and experience.

Similar occupations classified elsewhere

Exclusions:

  • Travel counsellors (64310)

NOC hierarchy breakdown

NOC version

NOC 2021 Version 1.0

Broad occupational category

6 – Sales and service occupations

TEER

4 – Occupations usually require a secondary school diploma; or several weeks of on-the-job training

Major group

64 – Sales and service representatives and other customer and personal services occupations

Sub-major group

643 – Occupations in food, accommodation and tourism

Minor group

6431 – Occupations in travel and accommodation

Unit group

64314 – Hotel front desk clerks

Occupational profile

64314.00 – Hotel front desk clerks

Work characteristics

Work characteristics gathers the various components describing the work environment of each occupation, such as employers, work activities, and the work context. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of complexity (for Work Activities) or other measurement dimensions (for Work Context), and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Work Activities

Proficiency or complexity level
Assisting and Caring for Others
3 - Moderate Level
Clerical Activities
3 - Moderate Level
Establishing and Maintaining Interpersonal Relationships
3 - Moderate Level
Interacting with Computers
3 - Moderate Level
Performing for or Working Directly with the Public
3 - Moderate Level

Work Context

Structural Job Characteristics

Structured versus Unstructured Work
Degree of freedom to determine tasks and priorities
3 - Moderate amount of freedom
Work Week Duration
Worked hours in a typical week
2 - Between 35 to 40 hours

Physical Work Environment

Physical Proximity
Physical distance from others
4 - Close (at arm’s length)

Physical Demands

Sitting
Duration
2 - Less than half the time
Standing
Duration
4 - More than half the time
Bending or Twisting the Body
Duration
2 - Less than half the time

Interpersonal Relations

Contact with Others
Frequency
5 - Every day, almost continuously
Duration
5 - All the time, or almost all the time
Work with Work Group or Team
Importance
4 - Highly important
Frequency
4 - Every day, a few times per day

Workplaces/employers

  • Hotels
  • Motels
  • Resorts

Skills and abilities

This section displays the various competencies required for an occupation. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of proficiency (for Skills and Abilities) or importance (for Personal Attributes) and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Abilities

Proficiency or complexity level
Memorizing
3 - Moderate Level
Speech Clarity
3 - Moderate Level
Speech Recognition
3 - Moderate Level
Arm-Hand Steadiness
2 - Low Level
Auditory Attention
2 - Low Level

Skills

Proficiency or complexity level
Management of Material Resources
3 - Moderate Level
Persuading
3 - Moderate Level
Social Perceptiveness
3 - Moderate Level
Coordinating
2 - Low Level
Critical Thinking
2 - Low Level

Personal Attributes

Importance
Adaptability
4 - Highly important
Collaboration
4 - Highly important
Concern for Others
4 - Highly important
Service Orientation
4 - Highly important
Social Orientation
4 - Highly important