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Supervisors, general office and administrative support workers

OaSIS code 12010.00

Supervisors of general office and administrative support workers supervise and coordinate the activities of workers in the following minor groups: Office support and court services occupations (14.10) and Survey, statistical and data entry occupations (14.11).

Overview

Also known as

  • Clerical supervisor
  • Data entry supervisor
  • Filing clerks supervisor
  • Hospital admitting clerks supervisor
  • Personnel clerks supervisor
  • Records office supervisor
  • Registry supervisor
  • Switchboard operators supervisor

Main duties

This group performs some or all of the following duties:

  • Coordinate, assign and review the work of clerks engaged in the following duties: word processing; record keeping and filing; operating telephones and switchboards; data entry; desktop publishing; and other activities involving general office and administrative skills
  • Establish work schedules and procedures and coordinate activities with other work units or departments
  • Resolve work-related problems and prepare and submit progress and other reports
  • Train workers in job duties, safety procedures and company policies
  • Requisition supplies and materials
  • Ensure smooth operation of office equipment and machinery, and arrange for maintenance and repair work
  • May perform the same duties as workers supervised.

Additional information

No data has been provided for this section.

Similar occupations classified elsewhere

Exclusions:

  • Supervisors, finance and insurance office workers (12011)
  • Supervisors, library, correspondence and related information workers (12012)
  • Supervisors, supply chain, tracking and scheduling coordination occupations (12013)
  • Supervisors, mail and message distribution occupations (72025)
  • Office manager (in 13100.00 Administrative officers)

NOC hierarchy breakdown

NOC version

NOC 2021 Version 1.0

Broad occupational category

1 – Business, finance and administration occupations

TEER

2 – Occupations usually require a college diploma or apprenticeship training of two or more years; or supervisory occupations

Major group

12 – Administrative and financial supervisors and specialized administrative occupations

Sub-major group

120 – Administrative and financial supervisors

Minor group

1201 – Administrative and financial supervisors

Unit group

12010 – Supervisors, general office and administrative support workers

Occupational profile

12010.00 – Supervisors, general office and administrative support workers

Work characteristics

Work characteristics gathers the various components describing the work environment of each occupation, such as employers, work activities, and the work context. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of complexity (for Work Activities) or other measurement dimensions (for Work Context), and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Work Activities

Proficiency or complexity level
Supervising Subordinates
5 - Highest Level
Coaching and Developing Others
4 - High Level
Resolving Conflicts and Negotiating with Others
4 - High Level
Staffing
4 - High Level
Applying New Knowledge
3 - Moderate Level

Work Context

Structural Job Characteristics

Structured versus Unstructured Work
Degree of freedom to determine tasks and priorities
3 - Moderate amount of freedom
Work Week Duration
Worked hours in a typical week
2 - Between 35 to 40 hours

Physical Work Environment

Physical Proximity
Physical distance from others
3 - Somewhat close (e.g. share office)

Physical Demands

Sitting
Duration
4 - More than half the time
Standing
Duration
2 - Less than half the time
Bending or Twisting the Body
Duration
1 - Very little time

Interpersonal Relations

Contact with Others
Frequency
5 - Every day, almost continuously
Duration
5 - All the time, or almost all the time
Work with Work Group or Team
Importance
5 - Extremely important
Frequency
5 - Every day, almost continuously

Workplaces/employers

  • Establishements throughout the private and public sector

Skills and abilities

This section displays the various competencies required for an occupation. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of proficiency (for Skills and Abilities) or importance (for Personal Attributes) and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Abilities

Proficiency or complexity level
Categorization Flexibility
3 - Moderate Level
Deductive Reasoning
3 - Moderate Level
Fluency of Ideas
3 - Moderate Level
Memorizing
3 - Moderate Level
Multitasking
3 - Moderate Level

Skills

Proficiency or complexity level
Coordinating
4 - High Level
Instructing
4 - High Level
Management of Material Resources
4 - High Level
Management of Personnel Resources
4 - High Level
Monitoring
4 - High Level

Personal Attributes

Importance
Active Learning
4 - Highly important
Adaptability
4 - Highly important
Attention to Detail
4 - Highly important
Collaboration
4 - Highly important
Independence
4 - Highly important