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Ticket agents and related clerks (except airline)

OaSIS code 64313.01

Ticket agents and related clerks (except airline) quote fares and rates, make reservations, issue tickets, check baggage and provide related customer services to assist travellers.

Overview

Also known as

  • Counter service agent (except airline)
  • Reservations agent (except airline)

Main duties

This group performs some or all of the following duties:

  • Answer customer inquiries, quote fares and assist clients in planning travel times and routes
  • Reserve seats for tour companies, travel agencies, wholesalers and the general public
  • Issue tickets, handle cash transactions and check baggage
  • Receive and record bookings for package tours from retail travel agencies and supply information regarding available vacancies when working for wholesale travel companies.

Additional information

  • Ticket agents and cargo service representatives may perform the same duties depending on the size and location of the operations.
  • Progression to supervisory positions is possible through experience.

Similar occupations classified elsewhere

Exclusions:

  • Airline ticket and service agents (64312)
  • Accommodation, travel, tourism and related services supervisors (62022.00)
  • Travel counsellors (64310.00)

NOC hierarchy breakdown

NOC version

NOC 2021 Version 1.0

Broad occupational category

6 – Sales and service occupations

TEER

4 – Occupations usually require a secondary school diploma; or several weeks of on-the-job training

Major group

64 – Sales and service representatives and other customer and personal services occupations

Sub-major group

643 – Occupations in food, accommodation and tourism

Minor group

6431 – Occupations in travel and accommodation

Unit group

64313 – Ground and water transport ticket agents, cargo service representatives and related clerks

Occupational profile

64313.01 – Ticket agents and related clerks (except airline)

Work characteristics

Work characteristics gathers the various components describing the work environment of each occupation, such as employers, work activities, and the work context. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of complexity (for Work Activities) or other measurement dimensions (for Work Context), and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Work Activities

Proficiency or complexity level
Applying New Knowledge
3 - Moderate Level
Clerical Activities
3 - Moderate Level
Communicating with Persons Outside Organization
3 - Moderate Level
Establishing and Maintaining Interpersonal Relationships
3 - Moderate Level
Inspecting Equipment, Structures, or Material
3 - Moderate Level

Work Context

Structural Job Characteristics

Structured versus Unstructured Work
Degree of freedom to determine tasks and priorities
2 - Low amount of freedom
Work Week Duration
Worked hours in a typical week
1 - Less than 35 hours

Physical Work Environment

Physical Proximity
Physical distance from others
4 - Close (at arm’s length)

Physical Demands

Sitting
Duration
3 - About half the time
Standing
Duration
3 - About half the time
Bending or Twisting the Body
Duration
1 - Very little time

Interpersonal Relations

Work with Work Group or Team
Importance
2 - Somewhat important
Frequency
3 - Once a week or more but not every day

Workplaces/employers

  • Boat cruise operators
  • Bus and railway companies
  • Freight forwarding and shipping companies
  • Public transit companies
  • Travel wholesalers

Skills and abilities

This section displays the various competencies required for an occupation. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of proficiency (for Skills and Abilities) or importance (for Personal Attributes) and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Abilities

Proficiency or complexity level
Auditory Attention
3 - Moderate Level
Speech Clarity
3 - Moderate Level
Speech Recognition
3 - Moderate Level
Arm-Hand Steadiness
2 - Low Level
Categorization Flexibility
2 - Low Level

Skills

Proficiency or complexity level
Negotiating
3 - Moderate Level
Social Perceptiveness
3 - Moderate Level
Coordinating
2 - Low Level
Critical Thinking
2 - Low Level
Evaluation
2 - Low Level

Personal Attributes

Importance
Leadership
5 - Extremely important
Social Orientation
5 - Extremely important
Adaptability
4 - Highly important
Collaboration
4 - Highly important
Concern for Others
4 - Highly important