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Cargo service representatives (except airline)

OaSIS code 64313.02

Cargo service representatives quote fares and rates, process cargo shipments, check baggage and provide related customer services to assist travellers.

Overview

Also known as

  • Cargo customer service representative - railway

Main duties

This group performs some or all of the following duties:

  • Quote fare and rates for cargo shipment
  • Compute shipment costs including charges for services and insurance using rate tables and schedules and prepare and maintain shipping and other documents
  • Check in passenger baggage and sort for loading by baggage handlers or may load baggage directly into buses, railway cars or cruise ships
  • Trace lost or misdirected passenger baggage or cargo shipment.

Additional information

  • Ticket agents and cargo service representatives may perform the same duties depending on the size and location of the operations.
  • Progression to supervisory positions is possible through experience.

Similar occupations classified elsewhere

Exclusions:

  • Accommodation, travel, tourism and related services supervisors (62022)
  • Travel counsellors (64310)
  • Airline ticket and service agents (64312)

NOC hierarchy breakdown

NOC version

NOC 2021 Version 1.0

Broad occupational category

6 – Sales and service occupations

TEER

4 – Occupations usually require a secondary school diploma; or several weeks of on-the-job training

Major group

64 – Sales and service representatives and other customer and personal services occupations

Sub-major group

643 – Occupations in food, accommodation and tourism

Minor group

6431 – Occupations in travel and accommodation

Unit group

64313 – Ground and water transport ticket agents, cargo service representatives and related clerks

Occupational profile

64313.02 – Cargo service representatives (except airline)

Work characteristics

Work characteristics gathers the various components describing the work environment of each occupation, such as employers, work activities, and the work context. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of complexity (for Work Activities) or other measurement dimensions (for Work Context), and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Work Activities

Proficiency or complexity level
Clerical Activities
3 - Moderate Level
Communicating with Persons Outside Organization
3 - Moderate Level
Developing Objectives and Strategies
3 - Moderate Level
Interacting with Computers
3 - Moderate Level
Making Decisions
3 - Moderate Level

Work Context

Structural Job Characteristics

Structured versus Unstructured Work
Degree of freedom to determine tasks and priorities
2 - Low amount of freedom
Work Week Duration
Worked hours in a typical week
2 - Between 35 to 40 hours

Physical Work Environment

Physical Proximity
Physical distance from others
4 - Close (at arm’s length)

Physical Demands

Sitting
Duration
5 - All the time, or almost all the time
Standing
Duration
1 - Very little time
Bending or Twisting the Body
Duration
1 - Very little time

Interpersonal Relations

Contact with Others
Frequency
4 - Every day, a few times per day
Duration
4 - More than half the time
Work with Work Group or Team
Importance
2 - Somewhat important
Frequency
4 - Every day, a few times per day

Workplaces/employers

  • Boat cruise operators
  • Bus and railway companies
  • Freight forwarding and shipping companies
  • Public transit companies
  • Travel wholesalers

Skills and abilities

This section displays the various competencies required for an occupation. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of proficiency (for Skills and Abilities) or importance (for Personal Attributes) and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.

Abilities

Proficiency or complexity level
Auditory Attention
2 - Low Level
Deductive Reasoning
2 - Low Level
Far Vision
2 - Low Level
Finger Dexterity
2 - Low Level
Fluency of Ideas
2 - Low Level

Skills

Proficiency or complexity level
Negotiating
3 - Moderate Level
Coordinating
2 - Low Level
Decision Making
2 - Low Level
Evaluation
2 - Low Level
Instructing
2 - Low Level

Personal Attributes

Importance
Adaptability
4 - Highly important
Collaboration
4 - Highly important
Concern for Others
4 - Highly important
Stress Tolerance
4 - Highly important
Active Learning
3 - Important