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Dispatchers
OaSIS code 14404.00Dispatchers operate radios and other telecommunication equipment to dispatch emergency vehicles and to coordinate the activities of drivers and other personnel. They are employed by police, fire and health departments, other emergency service agencies, taxi, delivery and courier services, trucking and utilities companies, and other commercial and industrial establishments.
Overview
Also known as
- 911 dispatcher
- Alarm system dispatcher
- Ambulance dispatcher
- Emergency vehicle dispatcher
- Mobile equipment dispatcher
- Radio operator
- Taxi dispatcher
- Tow truck dispatcher
- Truck dispatcher
- Utilities maintenance crew dispatcher
- 911 dispatcher
- 911 operator
- Airline radio operator
- Alarm system dispatcher
- Alarm system operator
- Ambulance dispatcher
- Boat dispatcher
- Call center operator - emergency services
- Call center operator - services
- Car assignments clerk
- Coal mine car dispatcher
- Communications officer - emergency services
- Communications specialist dispatcher
- Drilling rig radio operator
- Emergency medical dispatcher
- Emergency services dispatcher
- Emergency vehicle dispatcher
- Fire alarm operator
- Fire department dispatcher
- Gas service crew dispatcher
- Highway radio-telephone operator
- Mail service dispatcher
- Maintenance services dispatcher
- Mine dispatcher
- Mobile equipment dispatcher
- Monitoring station operator
- Motor vehicle dispatcher
- Newspaper dispatcher
- Oil well service dispatcher
- Pilot services dispatcher
- Plant dispatcher
- Police department dispatcher
- Protective signal operator
- Radio dispatcher
- Radio operator
- Radio-telephone operator
- Service dispatcher
- Taxi dispatcher
- Telecommunications operator
- Tow truck dispatcher
- Troubleshooting services dispatcher
- Truck dispatcher
- Tugboat dispatcher
- Utilities maintenance crew dispatcher
- Water service dispatcher
- Yard clerk
Main duties
This group performs some or all of the following duties:
- Receive requests for emergency assistance or service and contact ambulances, police and fire departments, tow-trucks, and utility crews
- Process and transmit information and instructions to coordinate the activities of vehicle operators, crews and equipment using a variety of computer-aided communications and dispatching equipment
- Dispatch personnel according to written schedules and work orders, or as required by emergency situations
- Advise vehicle operators of route and traffic problems such as construction, accidents, congestion, weather conditions, weight and size restrictions and other information
- Operate radio equipment to communicate with ships, aircraft, mining crews, offshore oil rigs, logging camps and other remote operations
- Monitor personnel workloads and locations
- Maintain vehicle operator work records using computerized or manual methods and ensure time sheets and payroll summaries are completed accurately
- Maintain computer and manual records of mileage, fuel use, repairs and other expenses, and generate reports.
Additional information
Similar occupations classified elsewhere
Exclusions:
NOC hierarchy breakdown
NOC version
NOC 2021 Version 1.0Broad occupational category
1 – Business, finance and administration occupationsTEER
4 – Occupations usually require a secondary school diploma; or several weeks of on-the-job trainingMajor group
14 – Administrative and financial support and supply chain logistics occupationsSub-major group
144 – Supply chain logistics, tracking and scheduling coordination occupationsMinor group
1440 – Supply chain logistics, tracking and scheduling coordination occupationsUnit group
14404 – DispatchersOccupational profile
14404.00 – DispatchersWork characteristics
Work characteristics gathers the various components describing the work environment of each occupation, such as employers, work activities, and the work context. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of complexity (for Work Activities) or other measurement dimensions (for Work Context), and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.
Work Activities
Work Activities
General types of work-related activities.
Clerical Activities
Entering, transcribing, recording, storing, or maintaining all types of information in written or electronic form.
Proficiency or complexity level
4 - High Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Communicating with Persons Outside Organization
Sharing or exchanging information with people outside the organization, representing the organization to customers, the public, government or other external sources.
Proficiency or complexity level
4 - High Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Establishing and Maintaining Interpersonal Relationships
Developing respectful, constructive, and cooperative working relationships with others, and maintaining them over time.
Proficiency or complexity level
4 - High Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Interacting with Computers
Using computers and computer systems (including hardware and software), and equipment with digital interface to program, write software, set up functions, enter data, process information, or control machines.
Proficiency or complexity level
4 - High Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Performing for or Working Directly with the Public
Working or interacting directly with the public or performing for public audiences.
Proficiency or complexity level
4 - High Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Controlling Machines and Processes
Using mechanisms or physical activity to control the operation of machines or processes (excluding computers or vehicles).
Proficiency or complexity level
0 – Not applicable
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Developing Technical Instructions
Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
Proficiency or complexity level
0 – Not applicable
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Electronic Maintenance
Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate on electrical or electronic principles.
Proficiency or complexity level
0 – Not applicable
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Handling and Moving Objects
Using hands and arms to install, fabricate and, repair objects; or to move or manipulate objects and materials (excluding construction occupations).
Proficiency or complexity level
0 – Not applicable
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Mechanical Maintenance
Servicing, repairing, adjusting, or testing machines, devices, moving parts, and equipment that operate on mechanical principles.
Proficiency or complexity level
0 – Not applicable
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Operating Vehicles, Mechanized Devices, or Equipment
Manoeuvring, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
Proficiency or complexity level
0 – Not applicable
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Performing General Physical Activities
Performing physical activities that require use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
Proficiency or complexity level
0 – Not applicable
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Planning and Organizing
Developing specific goals and plans to prioritize and organize tasks to get the work done.
Proficiency or complexity level
4 - High Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Scheduling Work and Activities
Scheduling events, programs, and activities, as well as the work of others.
Proficiency or complexity level
4 - High Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Assisting and Caring for Others
Providing personal assistance, medical attention, emotional support, or other care to customers, clients, or patients.
Proficiency or complexity level
3 - Moderate Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Coaching and Developing Others
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Proficiency or complexity level
3 - Moderate Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Communicating with Coworkers
Sharing or providing information or advice to management, supervisors, co-workers and subordinates on work related topics.
Proficiency or complexity level
3 - Moderate Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Coordinating the Work and Activities of Others
Getting members of a group to work together to accomplish tasks.
Proficiency or complexity level
3 - Moderate Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Developing Objectives and Strategies
Define and establish medium to long-term objectives, and determine strategies and actions to achieve them.
Proficiency or complexity level
3 - Moderate Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Estimating the Quantifiable Characteristics
Estimating cost, resources or materials needed to perform a work activity.
Proficiency or complexity level
3 - Moderate Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Getting Information
Observing, receiving, or obtaining information from all relevant sources.
Proficiency or complexity level
3 - Moderate Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Interpreting the Meaning of Information for Others
Translating or explaining what information means and how it can be used.
Proficiency or complexity level
3 - Moderate Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Making Decisions
Choose the best solution based on the analysis of information and the evaluation of potential results.
Proficiency or complexity level
3 - Moderate Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Monitoring Processes, Materials, or Surroundings
Tracking and reviewing information from materials, events, or the environment to detect or assess problems and progress.
Proficiency or complexity level
3 - Moderate Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Processing Information
Compiling, categorizing, tabulating, auditing, or verifying information or data.
Proficiency or complexity level
3 - Moderate Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Resolving Conflicts and Negotiating with Others
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Proficiency or complexity level
3 - Moderate Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Supervising Subordinates
Provide guidance and direction to subordinates, including the establishment of work outcomes for performance monitoring.
Proficiency or complexity level
3 - Moderate Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Team Building
Encouraging and building mutual trust, respect, and cooperation among team members.
Proficiency or complexity level
3 - Moderate Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Analyzing Data or Information
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Proficiency or complexity level
2 - Low Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Applying New Knowledge
Keep up-to-date on relevant theorical and technical knowledge and apply them at work.
Proficiency or complexity level
2 - Low Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Evaluating Information to Determine Compliance
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations or standards.
Proficiency or complexity level
2 - Low Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Identifying Objects, Actions, and Events
Identifying information by categorizing, recognizing differences or similarities, measuring, investigating, and detecting changes in circumstances or events.
Proficiency or complexity level
2 - Low Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Inspecting Equipment, Structures, or Material
Inspecting equipment, structures, or material to identify the cause of errors, problems or defects.
Proficiency or complexity level
2 - Low Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Judging Quality
Assessing the value, importance or quality of materials, products, services or people.
Proficiency or complexity level
2 - Low Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Managing Resources
Determining, acquiring, monitoring and controlling any kind of resources and overseeing the spending of money.
Proficiency or complexity level
2 - Low Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Providing Consultation and Advice
Providing guidance and expert advice to management or other groups on technical, systems, or process related topics.
Proficiency or complexity level
2 - Low Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Selling or Influencing Others
Convincing others to buy goods or services, or to change their minds or actions.
Proficiency or complexity level
2 - Low Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Staffing
Recruiting, interviewing, selecting, hiring, and promoting employees in an organization (excluding non-recruitment interviews).
Proficiency or complexity level
2 - Low Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Thinking Creatively
Generating innovative or creative ideas to develop or design new application, products, including artistic contributions.
Proficiency or complexity level
2 - Low Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Training and Teaching
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Proficiency or complexity level
2 - Low Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Work Context
Physical, environmental, and social factors that influence the nature of work.
Structural Job Characteristics
Physical Work Environment
Physical Demands
Interpersonal Relations
Structural Job Characteristics
The components that define the structural aspect of the job.
Structured versus Unstructured Work
The extent to which the job is structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals.
Degree of freedom to determine tasks and priorities
2 - Low amount of freedom
- 1 - Very low amount of freedom
- 2 - Low amount of freedom
- 3 - Moderate amount of freedom
- 4 - High amount of freedom
- 5 - Very high amount of freedom
Work Week Duration
Number of hours typically worked over a period of 7 days.
Worked hours in a typical week
2 - Between 35 to 40 hours
- 1 - Less than 35 hours
- 2 - Between 35 to 40 hours
- 3 - More than 40 hours
Automation
The job requires operation, manipulation or handling of automated systems, processes or machines.
Degree of automation
2 - Moderately automated
- 1 - Slightly automated
- 2 - Moderately automated
- 3 - Highly automated
Competition
The job requires to compete against co-workers or to be aware of competitive pressure between them or between businesses within the same industry.
Degree of competition
2 - Somewhat competitive
- 1 - Minimally competitive
- 2 - Somewhat competitive
- 3 - Moderately competitive
- 4 - Highly competitive
- 5 - Extremely competitive
Consequence of Error
The impact on outcomes of a mistake, which was not readily correctable, made by the worker.
Degree of consequence of error
3 - Serious (bodily injury or damage to property)
- 1 - Minimally serious (significant inconvenience)
- 2 - Somewhat serious (bodily injury or damage to property)
- 3 - Serious (bodily injury or damage to property)
- 4 - Very serious (bodily injury or damage to property)
- 5 - Extremely serious (life and death)
Freedom to Make Decisions
The job allows the worker to make decisions without supervision.
Degree of freedom to make decisions
2 - Low amount of freedom
- 1 - Very low amount of freedom
- 2 - Low amount of freedom
- 3 - Moderate amount of
- 4 - High amount of freedom
- 5 - Very high amount of freedom
Frequency of Decision Making
The job requires the worker to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization.
Frequency
4 - Every day, a few times per day
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
Impact of Decisions
The impact on the organization or colleagues of the decisions made by the worker (a decision should be understood as a conclusion or resolution reached after consideration).
Degree of impact
3 - Moderate impact
- 1 - Extremely low impact
- 2 - Low impact
- 3 - Moderate impact
- 4 - High impact
- 5 - Extremely high impact
Pace Determined by Speed of Equipment
The job requires maintaining pace with the speed of the equipment, machines, or computers. This does not refer to always being occupied while in the position.
Importance
1 - Minimally important
- 1 - Minimally important
- 2 - Somewhat important
- 3 - Important
- 4 - Highly important
- 5 - Extremely important
Precision
The job requires the worker to be exact or accurate.
Importance
5 - Extremely important
- 1 - Minimally important
- 2 - Somewhat important
- 3 - Important
- 4 - Highly important
- 5 - Extremely important
Tasks Repetition
The job requires repetitive tasks in the performance of work.
Importance
4 - Highly important
- 1 - Minimally important
- 2 - Somewhat important
- 3 - Important
- 4 - Highly important
- 5 - Extremely important
Time Pressure
The job requires working under pressure, meeting strict deadlines or dealing with competing priorities.
Frequency
3 - Once a week or more but not every day
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
Importance
4 - Highly important
- 1 - Minimally important
- 2 - Somewhat important
- 3 - Important
- 4 - Highly important
- 5 - Extremely important
Type of Work Schedules
The type of schedule usually required for the job.
Work schedule
1 - Regular (established routine set schedule)
- 1 - Regular (established routine set schedule)
- 2 - Irregular (changes with weather conditions, production demands, or contracts duration)
- 3 - Seasonal (only during certain times of the year)
Physical Work Environment
The physical surroundings in which the worker performs their job.
Physical Proximity
The job requires performing tasks while being physically close to other people.
Physical distance from others
3 - Somewhat close (e.g. share office)
- 1 - Work with others but not closely (beyond 100 ft.)
- 2 - Minimally close (Less than 100 ft.)
- 3 - Somewhat close (e.g. share office)
- 4 - Close (at arm’s length)
- 5 - Physically touching or very close
Biological Agents
The job requires being exposed to bacteria, viruses and fungi that may cause illness due to direct or indirect contact.
Frequency
0 – Not applicable
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
Cramped Work Space, Awkward Positions
The job requires working in confined space that requires getting into uncomfortable positions.
Frequency
0 – Not applicable
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
Dangerous Chemical Substances
The job requires being exposed to contaminants, such as pollutants, gases or dust, through inhalation, ingestion, or contact with skin.
Frequency
0 – Not applicable
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
Extreme Temperatures
The job requires being exposed to very hot (above 32.2 °C) or very cold (below 0 °C) temperatures.
Frequency
0 – Not applicable
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
Extremely Bright or Inadequate Lighting
The job requires working in extremely bright or inadequate lighting conditions.
Frequency
0 – Not applicable
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
Hazardous Conditions
The job requires being exposed to conditions that involves risks of accidents such as high voltage electricity, flammable material, or explosives.
Frequency
0 – Not applicable
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
Hazardous Equipment, Machinery, Tools
The job requires working near or with equipment, instruments, machinery, or power/hand tools that may be a potential source of accident or injury.
Frequency
0 – Not applicable
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
High Places
The job requires being exposed to elevated places such as poles, scaffolding, catwalks, or ladders longer than two meters in length.
Frequency
0 – Not applicable
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
In an Enclosed Vehicle or Equipment
The job requires working in a closed vehicle or equipment (e.g., car, truck or heavy equipment).
Duration
0 – Not applicable
- 1 - Very little time
- 2 - Less than half the time
- 3 - About half the time
- 4 - More than half the time
- 5 - All the time, or almost all the time
Frequency
0 – Not applicable
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
In an Open Vehicle or Equipment
The job requires working in an open vehicle or equipment (e.g., tractor).
Duration
0 – Not applicable
- 1 - Very little time
- 2 - Less than half the time
- 3 - About half the time
- 4 - More than half the time
- 5 - All the time, or almost all the time
Frequency
0 – Not applicable
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
Indoors, Environmentally Controlled
The job requires working inside a building with controlled temperature and humidity conditions.
Duration
5 - All the time, or almost all the time
- 1 - Very little time
- 2 - Less than half the time
- 3 - About half the time
- 4 - More than half the time
- 5 - All the time, or almost all the time
Frequency
5 - Every day, almost continuously
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
Indoors, Not Environmentally Controlled
The job requires working inside a building where the temperature and humidity are not controlled (e.g., warehouse without heat).
Duration
0 – Not applicable
- 1 - Very little time
- 2 - Less than half the time
- 3 - About half the time
- 4 - More than half the time
- 5 - All the time, or almost all the time
Frequency
0 – Not applicable
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
Outside, Exposed to Weather
The job requires working outdoors and being subject to variations in weather conditions and seasonal weather patterns.
Duration
0 – Not applicable
- 1 - Very little time
- 2 - Less than half the time
- 3 - About half the time
- 4 - More than half the time
- 5 - All the time, or almost all the time
Frequency
0 – Not applicable
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
Outside, Under Cover
The job requires working outdoors, protected from variations in weather conditions and seasonal weather patterns by a covered space (e.g., structure with roof but no walls).
Duration
0 – Not applicable
- 1 - Very little time
- 2 - Less than half the time
- 3 - About half the time
- 4 - More than half the time
- 5 - All the time, or almost all the time
Frequency
0 – Not applicable
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
Radiation
The job requires being exposed to ionizing radiation such as X-rays and radioactive substances or non-ionizing radiation such as radio frequencies and infrared, ultraviolet or visible light that may affect health adversely.
Frequency
0 – Not applicable
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
Skin Injury
The job requires being exposed to the risks of minor burns, cuts, bites, or stings.
Frequency
0 – Not applicable
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
Sound and Noise
The job requires being exposed to sound and noise levels that are distracting or uncomfortable, regardless of the equipment used by the workers.
Duration
2 - Less than half the time
- 1 - Very little time
- 2 - Less than half the time
- 3 - About half the time
- 4 - More than half the time
- 5 - All the time, or almost all the time
Frequency
2 - Once a month or more but not every week
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
Specialized Safety Equipment
The job requires wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection.
Frequency
0 – Not applicable
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
Standard Safety Equipment
The job requires wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats, or life jackets.
Frequency
0 – Not applicable
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
Vibration
The job requires being exposed to oscillating or quivering motion of the body while performing tasks.
Frequency
0 – Not applicable
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
Physical Demands
The physical activities the job requires the worker to do.
Sitting
The job requires being in a position where the body weight is supported by the buttocks.
Duration
4 - More than half the time
- 1 - Very little time
- 2 - Less than half the time
- 3 - About half the time
- 4 - More than half the time
- 5 - All the time, or almost all the time
Standing
The job requires maintaining an upright position supported by one’s feet.
Duration
1 - Very little time
- 1 - Very little time
- 2 - Less than half the time
- 3 - About half the time
- 4 - More than half the time
- 5 - All the time, or almost all the time
Bending or Twisting the Body
The job requires leaning forwards or backwards or moving the body torsionally.
Duration
1 - Very little time
- 1 - Very little time
- 2 - Less than half the time
- 3 - About half the time
- 4 - More than half the time
- 5 - All the time, or almost all the time
Climbing
The job requires going up and down ladders, scaffolds, or poles.
Duration
0 – Not applicable
- 1 - Very little time
- 2 - Less than half the time
- 3 - About half the time
- 4 - More than half the time
- 5 - All the time, or almost all the time
Handling Material Manually
The job requires using your hands to handle, control, or feel objects, tools, or controls (excluding mouse and keyboard).
Duration
1 - Very little time
- 1 - Very little time
- 2 - Less than half the time
- 3 - About half the time
- 4 - More than half the time
- 5 - All the time, or almost all the time
Keeping or Regaining Balance
The job requires maintaining your body in a steady position or recovering balance.
Duration
0 – Not applicable
- 1 - Very little time
- 2 - Less than half the time
- 3 - About half the time
- 4 - More than half the time
- 5 - All the time, or almost all the time
Making Repetitive Motions
The job requires repeating the same movement.
Duration
4 - More than half the time
- 1 - Very little time
- 2 - Less than half the time
- 3 - About half the time
- 4 - More than half the time
- 5 - All the time, or almost all the time
Walking and Running
The job requires lifting and setting down each foot in turn in order to move forward at a certain pace.
Duration
1 - Very little time
- 1 - Very little time
- 2 - Less than half the time
- 3 - About half the time
- 4 - More than half the time
- 5 - All the time, or almost all the time
Interpersonal Relations
The human interactions required to perform the job.
Contact with Others
The job requires being in contact with others (face-to-face, by telephone, or otherwise) to perform tasks.
Duration
5 - All the time, or almost all the time
- 1 - Very little time
- 2 - Less than half the time
- 3 - About half the time
- 4 - More than half the time
- 5 - All the time, or almost all the time
Frequency
5 - Every day, almost continuously
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
Work with Work Group or Team
The job requires working with others in a group or team.
Frequency
3 - Once a week or more but not every day
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
Importance
4 - Highly important
- 1 - Minimally important
- 2 - Somewhat important
- 3 - Important
- 4 - Highly important
- 5 - Extremely important
Conflict Situations
The job requires being confronted with disputes or disagreements with or between customers, employees, or other parties.
Frequency
3 - Once a week or more but not every day
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
Coordinating or Leading Others
The job requires providing guidance or direction to co-workers or subordinates in accomplishing work activities.
Importance
4 - Highly important
- 1 - Minimally important
- 2 - Somewhat important
- 3 - Important
- 4 - Highly important
- 5 - Extremely important
Deal With External Customers
The job requires working with members outside of the organization, including clients and the public.
Importance
5 - Extremely important
- 1 - Minimally important
- 2 - Somewhat important
- 3 - Important
- 4 - Highly important
- 5 - Extremely important
Deal with Physically Aggressive People
The job requires dealing with individuals that have violent behaviour.
Frequency
0 – Not applicable
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
Dealing With Unpleasant or Angry People
The job requires dealing with disagreeable, furious, or discourteous individuals.
Frequency
3 - Once a week or more but not every day
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
Electronic Mail
The job requires the use of an electronic communication device to send and receive messages.
Frequency
4 - Every day, a few times per day
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
Face-to-Face Discussions
The job requires having in-person discussions with individuals or teams.
Frequency
3 - Once a week or more but not every day
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
Public Speaking
The job requires delivering speeches to an audience (a minimum of five persons).
Frequency
1 - Once a year or more but not every month
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
Responsibility for Outcomes and Results of Other Workers
The job requires assuming the responsibility for the end product and effects of other workers’ work.
Degree of responsibility
4 - High responsibility
- 1 - Very low responsibility
- 2 - Low responsibility
- 3 - Moderate responsibility
- 4 - High responsibility
- 5 - Very high responsibility
Responsible for Others' Health and Safety
The job requires ensuring the health, safety and security of others.
Degree of responsibility
3 - Moderate responsibility
- 1 - Very low responsibility
- 2 - Low responsibility
- 3 - Moderate responsibility
- 4 - High responsibility
- 5 - Very high responsibility
Telephone
The job requires communicating with others by using a telephone or hand-held radios.
Frequency
5 - Every day, almost continuously
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
Written Communications
The job requires producing administrative or creative written communications.
Frequency
3 - Once a week or more but not every day
- 1 - Once a year or more but not every month
- 2 - Once a month or more but not every week
- 3 - Once a week or more but not every day
- 4 - Every day, a few times per day
- 5 - Every day, almost continuously
Workplaces/employers
- Commercial and industrial establishments
- Emergency service agencies
- Police, fire and health departments
- Taxi, delivery and courier services
- Trucking companies
- Utility companies
- Commercial and industrial establishments
- Emergency service agencies
- Police, fire and health departments
- Taxi, delivery and courier services
- Trucking companies
- Utility companies
Skills and abilities
This section displays the various competencies required for an occupation. Each category displays up to 10 descriptors in descending order based, firstly, on their attributed ratings by the level of proficiency (for Skills and Abilities) or importance (for Personal Attributes) and secondly, in alphabetical order. The whole list of descriptors and their ratings can be expanded at the bottom of each page.
Abilities
Skills
Personal Attributes
Abilities
Innate and developed aptitudes that facilitate the acquisition of knowledge and skills to carry out expected work.
Selective Attention
The ability to concentrate on a task over a period of time without being distracted.
Proficiency or complexity level
5 - Highest Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Speech Recognition
The ability to identify and understand the speech of another person.
Proficiency or complexity level
5 - Highest Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Hearing Sensitivity
The ability to detect or distinguish the differences between sounds in terms of pitch and volume.
Proficiency or complexity level
4 - High Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Multitasking
The ability to shift back and forth between two or more activities or sources of information during the same time period (such as speech, sounds, touch, or other sources).
Proficiency or complexity level
4 - High Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Pattern Identification
The ability to identify or detect a known pattern such as a figure, object, word, or sound that is hidden in other information or material.
Proficiency or complexity level
4 - High Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Body Flexibility
The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
Proficiency or complexity level
0 – Not applicable
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Control of Settings
The ability to adjust the controls of a machine or a vehicle to exact positions.
Proficiency or complexity level
0 – Not applicable
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Dynamic Strength
The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
Proficiency or complexity level
0 – Not applicable
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Explosive Strength
The ability to exert short bursts of muscle force to propel oneself (as in jumping or sprinting), to throw an object, or to apply force with a tool.
Proficiency or complexity level
0 – Not applicable
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Glare Tolerance
The ability to see objects or people, in the presence of glare or bright lighting.
Proficiency or complexity level
0 – Not applicable
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Gross Body Coordination
The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
Proficiency or complexity level
0 – Not applicable
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Gross Body Equilibrium
The ability to keep or regain your body balance or stay upright when in an unstable position.
Proficiency or complexity level
0 – Not applicable
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Night Vision
The ability to see under low light conditions.
Proficiency or complexity level
0 – Not applicable
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Peripheral Vision
The ability to see objects, people, or their movement in the peripheral field of vision when looking ahead.
Proficiency or complexity level
0 – Not applicable
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Rate Control
The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object.
Proficiency or complexity level
0 – Not applicable
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Sound Localization
The ability to identify the direction, origin and distance from which a sound comes.
Proficiency or complexity level
0 – Not applicable
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Spatial Orientation
The ability to know your location in relation to the environment or know where objects are in relation to you.
Proficiency or complexity level
0 – Not applicable
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Speed of Limb Movement
The ability to quickly move the arms and legs.
Proficiency or complexity level
0 – Not applicable
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Stamina
The ability to perform intense physical activities over long periods without becoming winded or out of breath.
Proficiency or complexity level
0 – Not applicable
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Static Strength
The ability to exert muscle force to lift, push, pull, carry, or transfer objects.
Proficiency or complexity level
0 – Not applicable
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Trunk Strength
The ability to exert your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
Proficiency or complexity level
0 – Not applicable
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Pattern Organization Speed
The ability to quickly combine and organize information into meaningful patterns.
Proficiency or complexity level
4 - High Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Perceptual Speed
The ability to compare, quickly and accurately, similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time, one after the other, or with a remembered object.
Proficiency or complexity level
4 - High Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Speech Clarity
The ability to articulate and pronounce words clearly, so others can understand you when you speak.
Proficiency or complexity level
4 - High Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Auditory Attention
The ability to give full attention on a single source of sound in the presence of other distracting sounds.
Proficiency or complexity level
3 - Moderate Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Deductive Reasoning
The ability to apply general rules to produce logical answers for specific problems.
Proficiency or complexity level
3 - Moderate Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Inductive Reasoning
The ability to combine pieces of information to form general rules or conclusions, which includes finding a relationship among seemingly unrelated events.
Proficiency or complexity level
3 - Moderate Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Information Ordering
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Proficiency or complexity level
3 - Moderate Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Memorizing
The ability to remember information such as words, numbers, pictures, or procedures.
Proficiency or complexity level
3 - Moderate Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Near Vision
The ability to see details at close range.
Proficiency or complexity level
3 - Moderate Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Problem Identification
The ability to identify an existing or potential problem. It is not about solving the problem, but only about recognizing its presence.
Proficiency or complexity level
3 - Moderate Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Verbal Ability
The ability to understand the meaning, precise use, associated ideas, and relationships of spoken words; and to use them in the proper context when presenting information or ideas.
Proficiency or complexity level
3 - Moderate Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Written Comprehension
The ability to read and understand information and ideas presented in written form.
Proficiency or complexity level
3 - Moderate Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Categorization Flexibility
The ability to generate or use different sets of rules for combining or grouping things in different ways.
Proficiency or complexity level
2 - Low Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Colour Perception
The ability to match or detect differences or similarities between colours, including shades of colour and brightness.
Proficiency or complexity level
2 - Low Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Far Vision
The ability to see details of objects and people at a distance.
Proficiency or complexity level
2 - Low Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Finger Dexterity
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble small objects.
Proficiency or complexity level
2 - Low Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Finger-Hand-Wrist Motion
The ability to make fast, simple, and repeated movements of the fingers, hands, and wrists.
Proficiency or complexity level
2 - Low Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Fluency of Ideas
The ability to come up with multiple ideas about a topic.
Proficiency or complexity level
2 - Low Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Mathematical Reasoning
The ability to choose the right mathematical methods or formulas to solve a problem.
Proficiency or complexity level
2 - Low Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Numerical Ability
The ability to carry out arithmetical processes accurately such as addition, subtraction, multiplication or division.
Proficiency or complexity level
2 - Low Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Spatial Visualization
The ability to think visually about geometric forms, comprehend the two-dimensional representation of three-dimensional objects and recognize the relationships resulting from the movement of objects in space.
Proficiency or complexity level
2 - Low Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Written Expression
The ability to communicate information and ideas in writing and adapting the writing style to the audience so that they can understand.
Proficiency or complexity level
2 - Low Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Arm-Hand Steadiness
The ability to keep your hand and arm steady while moving or holding them in one position.
Proficiency or complexity level
1 - Lowest Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Depth Perception
The ability to discern which of several objects is closer or farther away from you, or to estimate the distance between you and an object.
Proficiency or complexity level
1 - Lowest Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Manual Dexterity
The ability to move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects or tools.
Proficiency or complexity level
1 - Lowest Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Multi-Limb Coordination
The ability to coordinate two or more limbs, such as two arms, two legs, or one leg and one arm, while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
Proficiency or complexity level
1 - Lowest Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Multi-Signal Response
The ability to choose quickly between one or more movements with the hand, finger, or foot in response to the appearance of two or more different signals such as lights, sounds, or images.
Proficiency or complexity level
1 - Lowest Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Reaction Time
The ability to respond quickly with one or more limbs to a stimulus such as noise, light or image.
Proficiency or complexity level
1 - Lowest Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Skills
Developed capabilities that an individual must have to be effective in a job, role, function, task or duty.
Coordinating
The capability to organize people or groups by adjusting activities in relation to others' activities so that they work effectively as a whole.
Proficiency or complexity level
3 - Moderate Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Critical Thinking
The capability to use logic and reasoning to question, discern, interpret and analyze various types of information to form an evidence-based conclusion or judgment.
Proficiency or complexity level
3 - Moderate Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Instructing
The capability to teach others knowledge, or how to do something.
Proficiency or complexity level
3 - Moderate Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Learning and Teaching Strategies
The capability to select and use training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Proficiency or complexity level
3 - Moderate Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Management of Personnel Resources
The capability to recruit, train, motivate, develop and direct employees, identify the best person for the tasks to be performed and establish their work objectives in relation to the objectives of the organization.
Proficiency or complexity level
3 - Moderate Level
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Digital Production
The capacity to design, develop, adapt, or integrate hardware, software applications, electronic devices or digital technologies while adhering to cybersecurity standards.
Proficiency or complexity level
0 – Not applicable
- 1 - Lowest Level
- 2 - Low Level
- 3 - Moderate Level
- 4 - High Level
- 5 - Highest Level
Equipment and Tool Selection
The capability to choose between two or more types of tools, equipment or, machinery to perform a job.