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OaSIS 2025 Version 1.0
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72025.00 – Supervisors, mail and message distribution occupations

Supervisors of mail and message distribution occupations supervise and co-ordinate the activities of workers in the following unit groups: Postal services representatives (64401), Letter carriers (74101), Mail and parcel sorters and related occupations (74100) and Couriers and messengers (74102).

Overview

Example job titles

  • Courier service supervisor
  • Letter carriers supervisor
  • Mail and postal clerks supervisor
  • Mail clerks supervisor
  • Mail room supervisor
  • Messenger service supervisor
  • Postal station supervisor
  • Postmaster/mistress

Core competencies

  • Time Management to prioritize tasks, manage workflow and optimize routes to meet service standards and customer expectations
  • Management of Personnel Resources to oversee and coordinate the work of postal clerks, couriers or letter carriers, provide training and maintain workforce productivity
  • Verbal Ability and Speech Clarity to communicate effectively with postal clerks, couriers and letter carriers to convey instructions, address inquiries and resolve issues
  • Problem Identification to identify issues promptly in order to maintain efficiency and customer satisfaction with mail and message distribution operations
  • Leadership to oversee the work of postal clerks, couriers and letter carriers, by setting clear expectations, providing support and guidance
  • Knowledge in Business Management to understand and focus on overseeing routine operational tasks, ensuring compliance with standard procedures and making sure the team meets and exceeds the set performance goals

Main duties

This group performs some or all of the following duties:

  • Co-ordinate, assign and review the work of postal clerks, couriers and letter carriers engaged in the collecting, sorting and delivering of mail, parcels and other material
  • Establish work schedules and procedures and co-ordinate activities with other work units or departments
  • Resolve work-related problems and prepare and submit progress and other reports
  • Train workers in job duties, safety procedures and company policies
  • Requisition supplies and materials
  • Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
  • May perform the same duties as workers supervised.

Additional information

No data has been provided for this section.

Similar occupations classified elsewhere

Exclusions:

  • Postal and courier services managers (70021)

NOC hierarchy breakdown

NOC version

NOC 2021 Version 1.0

Broad occupational category

7 – Trades, transport and equipment operators and related occupations

TEER

2 – Occupations usually require a college diploma or apprenticeship training of two or more years; or supervisory occupations

Major group

72 – Technical trades and transportation officers and controllers

Sub-major group

720 – Technical trades contractors and supervisors

Minor group

7202 – Contractors and supervisors, technical maintenance trades and heavy equipment and transport operators

Unit group

72025 – Supervisors, mail and message distribution occupations

Occupational profile

72025.00 – Supervisors, mail and message distribution occupations

O*NET in-it

This page includes information from the O*NET 27.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. Employment and Social Development Canada has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications.