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OaSIS 2025 Version 1.0
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65210.01 – Guest service attendants and baggage porters

Guest service attendants and baggage porters escort incoming guests to their rooms and carry travellers' luggage.

Overview

Example job titles

  • Baggage porter
  • Bellhop
  • Hotel doorkeeper
  • Hotel guest services attendant

Core competencies

  • Oral Communication: Active Listening to accurately interpret and respond to requests, provide necessary information and ensure guests feel heard and valued
  • Coordinating to align activities with transportation schedules and other staff to handle large volumes of luggage and guests efficiently
  • Static Strength to hold or move luggage of different sizes and weights throughout their shift
  • Stamina to walk, stand and carry heavy items over extended periods
  • Concern for Others to create a welcoming environment and ensure guests' comfort
  • Knowledge in Client Service to make a positive impression, deliver courteous and efficient service to guests and handle requests and complaints professionally

Main duties

This group performs some or all of the following duties:

  • Carry luggage for hotel guests, escort incoming guests to their rooms
  • Check rooms to ensure they are in order
  • Offer information regarding features of rooms, services of hotel and points of interest
  • Assist guests with special needs
  • Attend to group arrivals and departures
  • Receive and deliver items and messages for guests
  • Handle guest complaints and requests and maintain luggage storage areas
  • Convey travellers' luggage at railway stations and airports by hand or hand truck and arrange for ground transportation.

Additional information

No data has been provided for this section.

Similar occupations classified elsewhere

Exclusions:

  • Air transport ramp attendants (74202)
  • Hotel front desk clerks (64314)

NOC hierarchy breakdown

NOC version

NOC 2021 Version 1.0

Broad occupational category

6 – Sales and service occupations

TEER

5 – Occupations usually require short-term work demonstration and no formal education

Major group

65 – Sales and service support occupations

Sub-major group

652 – Support occupations in food, accommodation and tourism

Minor group

6521 – Support occupations in accommodation, travel, tourism and amusement services

Unit group

65210 – Support occupations in accommodation, travel and facilities set-up services

Occupational profile

65210.01 – Guest service attendants and baggage porters

O*NET in-it

This page includes information from the O*NET 27.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. Employment and Social Development Canada has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications.