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OaSIS 2025 Version 1.0
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64311.02 – Flight pursers, customer service directors and passenger service directors

Flight pursers and passenger service directors ensure the safety and comfort of passengers and crew members aboard aircraft.

Overview

Example job titles

  • Airline purser

Core competencies

  • Social Perceptiveness to anticipate and respond to passengers’ needs or concerns during flights
  • Management of Personnel Resources to oversee and coordinate the activities of flight attendants and other cabin crew
  • Verbal Ability and Speech Clarity to ensure announcements, instructions and information are easily understood by passengers in order to maintain safety and provide high-quality service
  • Gross Body Equilibrium to move safely and efficiently without stumbling or losing balance in narrow cabin spaces, especially when the plane encounters turbulence
  • Collaboration to ensure all aspects of passenger service and safety are managed smoothly and efficiently by working as a team with flight attendants, pilots and ground staff
  • Knowledge in Public Safety and Security to understand safety procedures, emergency protocols and security measures to protect passengers during flights, and ensure appropriate staffing levels

Main duties

This group performs some or all of the following duties:

  • Coordinate the activities of flight attendants, provide service to passengers during flight and complete reports.

Additional information

  • There is little mobility between airline pursers and ship pursers.
  • It is an advantage for pursers and flight attendants to speak more than one language.

Similar occupations classified elsewhere

Exclusions:

  • Food and beverage servers (65200.00)
  • Support occupations in accommodation, travel and facilities set-up services (65210)

NOC hierarchy breakdown

NOC version

NOC 2021 Version 1.0

Broad occupational category

6 – Sales and service occupations

TEER

4 – Occupations usually require a secondary school diploma; or several weeks of on-the-job training

Major group

64 – Sales and service representatives and other customer and personal services occupations

Sub-major group

643 – Occupations in food, accommodation and tourism

Minor group

6431 – Occupations in travel and accommodation

Unit group

64311 – Pursers and flight attendants

Occupational profile

64311.02 – Flight pursers, customer service directors and passenger service directors

O*NET in-it

This page includes information from the O*NET 27.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. Employment and Social Development Canada has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications.