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- OaSIS 2025 Version 1.0
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62023.02 – Customer service representatives supervisors (except financial services)
Customer service representatives supervisors (except financial services) supervise and co-ordinate the activities of workers in the following group: Other customer and information services representatives (64409).
Overview
Example job titles
- Contact centre supervisor
- Call centre supervisor
- Contact centre supervisor
- Customer service representative supervisor
Core competencies
- Management of Personnel Resources to assess the performance of team members to identify strengths and areas for improvement
- Time Management to schedule and manage the number of representatives to handle customer demand, balance workloads and minimize service delays
- Problem Identification and Deductive Reasoning to identify recurring issues or complaints raised by customers, such as service delays or product concerns, and develop strategies to address them before they escalate
- Speech Recognition to listen to customer inquiries and feedback to ensure proper responses and solutions are provided
- Leadership to motivate and lead customer service representatives to meet performance goals, provide exceptional service and adhere to company policies
- Knowledge in Client Service to understand client service principles to ensure customer interactions are handled professionally and meet company expectations
Main duties
This group performs some or all of the following duties:
- Supervise, coordinate, assign, and review the work of clerks and agents engaged in conducting surveys and interviews, collecting and compiling statistics, providing information and customer service, and writing correspondence including emails and preparing materials
- Establish work schedules and procedures
- Coordinate activities with other units and departments
- Prepare and submit progress reports and other documentation
- Identify training needs and train workers in job duties and company policies
- Ensure the smooth operation of computer systems and equipment and arrange for maintenance and repair work
- May perform the same duties as workers supervised.
Additional information
Similar occupations classified elsewhere
Exclusions:
- Retail sales supervisors (62010)
NOC hierarchy breakdown
NOC version
NOC 2021 Version 1.0Broad occupational category
6 – Sales and service occupationsTEER
2 – Occupations usually require a college diploma or apprenticeship training of two or more years; or supervisory occupationsMajor group
62 – Retail sales and service supervisors and specialized occupations in sales and servicesSub-major group
620 – Retail sales and service supervisorsMinor group
6202 – Service supervisorsUnit group
62023 – Customer and information services supervisorsOccupational profile
62023.02 – Customer service representatives supervisors (except financial services)Work characteristics
This section outlines the key elements of each occupation’s work environment, including the type of work done, its location, and the setting. There are three categories included in this section:
- Work Activities: describes common tasks undertaken by occupations, grouped into physical, mental, people-oriented, or information gathering activities
- Work Context: highlights key descriptors of the occupation’s setting, such as the physical work environment, physical demands, and the types of interactions with others
- Workplaces/employers: lists common industries or types of companies where the occupation is typically found
The most important descriptors are displayed, in descending order based first on complexity (for Work Activities) or other measurement dimensions (for Work Context) and then alphabetically. Expand the list to present the full list of descriptors and their ratings by selecting “see more”.
Work Activities
General types of work-related activities.
Work Activities
General types of work-related activities.
Coaching and Developing Others
Identifying the developmental needs of others and coaching, mentoring or otherwise helping others to improve their knowledge or skills.
Proficiency or complexity level
4 - High Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Resolving Conflicts and Negotiating with Others
Handling complaints, settling disputes and resolving grievances and conflicts, or otherwise negotiating with others.
Proficiency or complexity level
4 - High Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Staffing
Recruiting, interviewing, selecting and hiring personnel, promoting and retaining employees, and ensuring that human resources are assigned to the right roles with the required competencies.
Proficiency or complexity level
4 - High Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Supervising Subordinates
Providing guidance and direction to subordinates, including the establishment of work outcomes for performance monitoring.
Proficiency or complexity level
4 - High Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Analyzing Data or Information
Identifying the underlying principles, reasons or facts of information by breaking down information or data into separate parts.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Assisting and Caring for Others
Providing personal assistance, medical attention, emotional support or other care to customers, clients or patients.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Communicating with Coworkers
Sharing or providing information or advice to management, supervisors, coworkers and subordinates on work related topics.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Communicating with Persons Outside Organization
Sharing or exchanging information with people outside the organization, representing the organization to customers, the public, government or other external sources.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Coordinating the Work and Activities of Others
Getting members of a group to work together to accomplish tasks.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Documenting and Recording Information
Entering, transcribing, recording, storing, or maintaining information in written, electronic or magnetic form.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Establishing and Maintaining Interpersonal Relationships
Developing respectful, constructive and cooperative working relationships with others and maintaining them over time.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Estimating Quantifiable Characteristics
Estimating cost, resources or materials needed to perform a work activity.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Evaluating
Assessing products, services, processes, programs or policies systemically to determine their effectiveness, value, impact, performance or compliance with established objectives, standards or regulations.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Getting Information
Observing, receiving or obtaining information from all relevant sources.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Interpreting the Meaning of Information for Others
Translating or explaining what information means and how it can be used.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Making Decisions
Choosing the best options to be implemented based on the analysis of information and the evaluation of potential outcomes.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Managing Resources
Determining, acquiring, monitoring and controlling any kind of resources and overseeing the spending of money.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Performing for or Working Directly with the Public
Working or interacting directly with the public or performing for public audiences.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Planning and Organizing
Developing specific goals and plans to prioritize and organize tasks to get the work done.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Processing Information
Compiling, classifying, tabulating, coding or verifying information or data.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Providing Consultation and Advice
Providing recommendations, guidance or advice within their area of expertise to management, groups, stakeholders, businesses, professionals and individuals.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Scheduling Work and Activities
Scheduling events, programs and activities, as well as the work of others.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Selling or Influencing Others
Convincing others to buy goods or services, or to change their minds or actions.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Setting Objectives and Formulating Strategies
Establishing short, medium, or long-term vision, goals or objectives and determining overarching strategies to achieve them.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Team Building
Encouraging and building mutual trust, respect and cooperation among team members.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Training and Teaching
Identifying the educational needs of others, developing formal educational or training programs or classes and teaching or instructing others.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Handling and Manipulating Objects
Using hands, hand-held or power tools to install, fabricate, maintain, clean, repair, place, move or manipulate objects or materials.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Identifying Objects, Actions and Events
Identifying information by categorizing, recognizing differences or similarities, and detecting changes in facts, conditions or situations.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Inspecting Equipment, Structures or Material
Observing or testing the condition of equipment, structures or materials to identify any defects, faults, signs of damage, wear and tear or non-compliance and to ensure operational efficiency.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Judging Quality
Determining the value, merit, importance or quality of materials, products, services or individuals.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Monitoring Processes, Materials or Systems
Tracking and reviewing information regularly from processes, materials, equipment, events, environments, people, conditions, projects, products, programs or policies to assess their status, monitor progress or identify potential issues.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Performing Physical Activities
Performing activities requiring physical effort and the use of arms and legs or movement of the whole body.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Thinking Creatively
Generating innovative or creative ideas to develop or design new application, products, including artistic contributions.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Updating and Applying Knowledge
Acquiring and maintaining job-relevant theoretical and technical knowledge and applying it with discernment based on context.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Controlling Machines and Processes
Using mechanisms or physical activity to control the operation of machines (excluding computers or vehicles) or processes.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Developing Technical Instructions
Providing detailed instructions, drawings, specifications or other documentation to inform how devices, parts, equipment or structures are to be fabricated, constructed, assembled, modified, maintained or used.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Electronic Maintenance
Servicing, repairing, calibrating, regulating, fine-tuning or testing machines, devices and equipment that operate on electrical or electronic principles.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Mechanical Maintenance
Servicing, repairing, adjusting or testing machines, devices, moving parts and equipment that operate on mechanical principles.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Operating Vehicles, Mechanized Devices or Equipment
Manoeuvring, navigating or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft or watercraft.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Workplaces/employers
- Contact centres
- Establishements throughout the private and public sector
- Retail establishments
- Telephone and utility companies
- Contact centres
- Establishements throughout the private and public sector
- Retail establishments
- Telephone and utility companies
Work Context
Physical, environmental and social factors that influence the nature of work.
Structural Job Characteristics
Physical Work Environment
Physical Demands
Interpersonal Relations
Structural Job Characteristics
The components that define the structural aspect of the job.
Automation
The job requires operation, manipulation or handling of automated systems, processes or machines.
Degree of automation
1 - Slightly automated
- on a scale of 1 - Slightly automated to 3 - Highly automated
This legend represents the Degree of automation scale from 1 to 3.
- 1 - Slightly automated - on a scale of 1 - Slightly automated to 3 - Highly automated
- 2 - Moderately automated - on a scale of 1 - Slightly automated to 3 - Highly automated
- 3 - Highly automated - on a scale of 1 - Slightly automated to 3 - Highly automated
Competition
The job requires competing with coworkers or being aware of competitive pressures between them or among businesses within the same industry.
Degree of competition
3 - Moderately competitive
- on a scale of 1 - Minimally competitive to 5 - Extremely competitive
This legend represents the Degree of competition scale from 1 to 5.
- 1 - Minimally competitive - on a scale of 1 - Minimally competitive to 5 - Extremely competitive
- 2 - Somewhat competitive - on a scale of 1 - Minimally competitive to 5 - Extremely competitive
- 3 - Moderately competitive - on a scale of 1 - Minimally competitive to 5 - Extremely competitive
- 4 - Highly competitive - on a scale of 1 - Minimally competitive to 5 - Extremely competitive
- 5 - Extremely competitive - on a scale of 1 - Minimally competitive to 5 - Extremely competitive
Consequence of Error
The impact on outcomes of a mistake, which was not readily correctable, made by the worker.
Degree of consequence of error
2 - Somewhat serious (bodily injury or damage to property)
- on a scale of 1 - Minimally serious (significant inconvenience) to 5 - Extremely serious (life and death)
This legend represents the Degree of consequence of error scale from 1 to 5.
- 1 - Minimally serious (significant inconvenience) - on a scale of 1 - Minimally serious (significant inconvenience) to 5 - Extremely serious (life and death)
- 2 - Somewhat serious (bodily injury or damage to property) - on a scale of 1 - Minimally serious (significant inconvenience) to 5 - Extremely serious (life and death)
- 3 - Serious (bodily injury or damage to property) - on a scale of 1 - Minimally serious (significant inconvenience) to 5 - Extremely serious (life and death)
- 4 - Very serious (bodily injury or damage to property) - on a scale of 1 - Minimally serious (significant inconvenience) to 5 - Extremely serious (life and death)
- 5 - Extremely serious (life and death) - on a scale of 1 - Minimally serious (significant inconvenience) to 5 - Extremely serious (life and death)
Freedom to Make Decisions
The job allows the worker to make decisions without supervision.
Degree of freedom to make decisions
3 - Moderate amount of
- on a scale of 1 - Very low amount of freedom to 5 - Very high amount of freedom
This legend represents the Degree of freedom to make decisions scale from 1 to 5.
- 1 - Very low amount of freedom - on a scale of 1 - Very low amount of freedom to 5 - Very high amount of freedom
- 2 - Low amount of freedom - on a scale of 1 - Very low amount of freedom to 5 - Very high amount of freedom
- 3 - Moderate amount of - on a scale of 1 - Very low amount of freedom to 5 - Very high amount of freedom
- 4 - High amount of freedom - on a scale of 1 - Very low amount of freedom to 5 - Very high amount of freedom
- 5 - Very high amount of freedom - on a scale of 1 - Very low amount of freedom to 5 - Very high amount of freedom
Frequency of Decision Making
The job requires the worker to make decisions that affect other people, the financial resources and/or the image and reputation of the organization.
Frequency
3 - Once a week or more but not every day
- on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
Impact of Decisions
The impact on the organization or colleagues of decisions made by the worker. A decision is understood as a conclusion or resolution reached after consideration.
Degree of impact
3 - Moderate impact
- on a scale of 1 - Extremely low impact to 5 - Extremely high impact
This legend represents the Degree of impact scale from 1 to 5.
- 1 - Extremely low impact - on a scale of 1 - Extremely low impact to 5 - Extremely high impact
- 2 - Low impact - on a scale of 1 - Extremely low impact to 5 - Extremely high impact
- 3 - Moderate impact - on a scale of 1 - Extremely low impact to 5 - Extremely high impact
- 4 - High impact - on a scale of 1 - Extremely low impact to 5 - Extremely high impact
- 5 - Extremely high impact - on a scale of 1 - Extremely low impact to 5 - Extremely high impact
Pace Determined by Speed of Equipment
The job requires maintaining pace with the speed of the equipment, machines or computers. This does not refer to always being occupied while in the position.
Importance
0 – Not applicable
This legend represents the Importance scale from 1 to 5.
- 1 - Minimally important - on a scale of 1 - Minimally important to 5 - Extremely important
- 2 - Somewhat important - on a scale of 1 - Minimally important to 5 - Extremely important
- 3 - Important - on a scale of 1 - Minimally important to 5 - Extremely important
- 4 - Highly important - on a scale of 1 - Minimally important to 5 - Extremely important
- 5 - Extremely important - on a scale of 1 - Minimally important to 5 - Extremely important
Precision
The job requires the worker to be exact or accurate.
Importance
3 - Important
- on a scale of 1 - Minimally important to 5 - Extremely important
This legend represents the Importance scale from 1 to 5.
- 1 - Minimally important - on a scale of 1 - Minimally important to 5 - Extremely important
- 2 - Somewhat important - on a scale of 1 - Minimally important to 5 - Extremely important
- 3 - Important - on a scale of 1 - Minimally important to 5 - Extremely important
- 4 - Highly important - on a scale of 1 - Minimally important to 5 - Extremely important
- 5 - Extremely important - on a scale of 1 - Minimally important to 5 - Extremely important
Tasks Repetition
The job requires repetitive tasks in the performance of work.
Importance
3 - Important
- on a scale of 1 - Minimally important to 5 - Extremely important
This legend represents the Importance scale from 1 to 5.
- 1 - Minimally important - on a scale of 1 - Minimally important to 5 - Extremely important
- 2 - Somewhat important - on a scale of 1 - Minimally important to 5 - Extremely important
- 3 - Important - on a scale of 1 - Minimally important to 5 - Extremely important
- 4 - Highly important - on a scale of 1 - Minimally important to 5 - Extremely important
- 5 - Extremely important - on a scale of 1 - Minimally important to 5 - Extremely important
Time Pressure
The job requires working under pressure, meeting strict deadlines or dealing with competing priorities.
Frequency
4 - Every day, a few times per day
- on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
Importance
4 - Highly important
- on a scale of 1 - Minimally important to 5 - Extremely important
This legend represents the Importance scale from 1 to 5.
- 1 - Minimally important - on a scale of 1 - Minimally important to 5 - Extremely important
- 2 - Somewhat important - on a scale of 1 - Minimally important to 5 - Extremely important
- 3 - Important - on a scale of 1 - Minimally important to 5 - Extremely important
- 4 - Highly important - on a scale of 1 - Minimally important to 5 - Extremely important
- 5 - Extremely important - on a scale of 1 - Minimally important to 5 - Extremely important
Type of Work Schedules
The type of schedule usually required for the job.
Work schedule
1 - Regular (established routine set schedule)
- on a scale of 1 - Regular (established routine set schedule) to 3 - Seasonal (only during certain times of the year)
This legend represents the Work schedule scale from 1 to 3.
- 1 - Regular (established routine set schedule) - on a scale of 1 - Regular (established routine set schedule) to 3 - Seasonal (only during certain times of the year)
- 2 - Irregular (changes with weather conditions, production demands, or contracts duration) - on a scale of 1 - Regular (established routine set schedule) to 3 - Seasonal (only during certain times of the year)
- 3 - Seasonal (only during certain times of the year) - on a scale of 1 - Regular (established routine set schedule) to 3 - Seasonal (only during certain times of the year)
Structured versus Unstructured Work
The extent to which the job is structured for the worker, rather than allowing the worker to determine tasks, priorities and goals.
Degree of freedom to determine tasks and priorities
4 - High amount of freedom
- on a scale of 1 - Very low amount of freedom to 5 - Very high amount of freedom
This legend represents the Degree of freedom to determine tasks and priorities scale from 1 to 5.
- 1 - Very low amount of freedom - on a scale of 1 - Very low amount of freedom to 5 - Very high amount of freedom
- 2 - Low amount of freedom - on a scale of 1 - Very low amount of freedom to 5 - Very high amount of freedom
- 3 - Moderate amount of freedom - on a scale of 1 - Very low amount of freedom to 5 - Very high amount of freedom
- 4 - High amount of freedom - on a scale of 1 - Very low amount of freedom to 5 - Very high amount of freedom
- 5 - Very high amount of freedom - on a scale of 1 - Very low amount of freedom to 5 - Very high amount of freedom
Work Week Duration
Number of hours typically worked over a period of 7 days.
Worked hours in a typical week
2 - Between 35 to 40 hours
- on a scale of 1 - Less than 35 hours to 3 - More than 40 hours
This legend represents the Worked hours in a typical week scale from 1 to 3.
- 1 - Less than 35 hours - on a scale of 1 - Less than 35 hours to 3 - More than 40 hours
- 2 - Between 35 to 40 hours - on a scale of 1 - Less than 35 hours to 3 - More than 40 hours
- 3 - More than 40 hours - on a scale of 1 - Less than 35 hours to 3 - More than 40 hours
Physical Work Environment
The physical surroundings in which the worker performs their job.
Biological Agents
The job requires being exposed to bacteria, viruses and fungi that may cause illness due to direct or indirect contact.
Frequency
0 – Not applicable
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
Cramped Work Space, Awkward Positions
The job requires working in confined space that requires getting into uncomfortable positions.
Frequency
0 – Not applicable
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
Dangerous Chemical Substances
The job requires being exposed to contaminants, such as pollutants, gases or dust, through inhalation, ingestion or contact with skin.
Frequency
0 – Not applicable
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
Extreme Temperatures
The job requires being exposed to very hot (above 32.2 °C) or very cold (below 0 °C) temperatures.
Frequency
0 – Not applicable
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
Extremely Bright or Inadequate Lighting
The job requires working in extremely bright or inadequate lighting conditions.
Frequency
0 – Not applicable
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
Hazardous Conditions
The job requires being exposed to conditions that involves risks of accidents such as high voltage electricity, flammable material or explosives.
Frequency
0 – Not applicable
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
Hazardous Equipment, Machinery, Tools
The job requires working near or with equipment, instruments, machinery or power hand tools that may be a potential source of accident or injury.
Frequency
0 – Not applicable
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
High Places
The job requires being exposed to elevated places such as poles, scaffolding, catwalks or ladders longer than two meters in length.
Frequency
0 – Not applicable
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
In an Enclosed Vehicle or Equipment
The job requires working in a closed vehicle or equipment, such as a car, truck or heavy equipment.
Duration
0 – Not applicable
This legend represents the Duration scale from 1 to 5.
- 1 - Very little time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 2 - Less than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 3 - About half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 4 - More than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 5 - All the time, or almost all the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
Frequency
0 – Not applicable
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
In an Open Vehicle or Equipment
The job requires working in an open vehicle or equipment, such as a tractor.
Duration
0 – Not applicable
This legend represents the Duration scale from 1 to 5.
- 1 - Very little time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 2 - Less than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 3 - About half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 4 - More than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 5 - All the time, or almost all the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
Frequency
0 – Not applicable
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
Indoors, Environmentally Controlled
The job requires working inside a building with controlled temperature and humidity conditions.
Duration
5 - All the time, or almost all the time
- on a scale of 1 - Very little time to 5 - All the time, or almost all the time
This legend represents the Duration scale from 1 to 5.
- 1 - Very little time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 2 - Less than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 3 - About half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 4 - More than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 5 - All the time, or almost all the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
Frequency
5 - Every day, almost continuously
- on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
Indoors, Not Environmentally Controlled
The job requires working inside a building where the temperature and humidity are not controlled, such as a warehouse without heat.
Duration
0 – Not applicable
This legend represents the Duration scale from 1 to 5.
- 1 - Very little time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 2 - Less than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 3 - About half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 4 - More than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 5 - All the time, or almost all the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
Frequency
0 – Not applicable
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
Outside, Exposed to Weather
The job requires working outdoors and being subject to variations in weather conditions and seasonal weather patterns.
Duration
0 – Not applicable
This legend represents the Duration scale from 1 to 5.
- 1 - Very little time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 2 - Less than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 3 - About half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 4 - More than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 5 - All the time, or almost all the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
Frequency
0 – Not applicable
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
Outside, Under Cover
The job requires working outdoors, protected from variations in weather conditions and seasonal weather patterns by a covered space, such as a structure with a roof but no walls.
Duration
0 – Not applicable
This legend represents the Duration scale from 1 to 5.
- 1 - Very little time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 2 - Less than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 3 - About half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 4 - More than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 5 - All the time, or almost all the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
Frequency
0 – Not applicable
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
Radiation
The job requires being exposed to ionizing radiation such as X-rays and radioactive substances or non-ionizing radiation such as radio frequencies and infrared, ultraviolet or visible light that may affect health adversely.
Frequency
0 – Not applicable
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
Skin Injury
The job requires being exposed to the risks of minor burns, cuts, bites or stings.
Frequency
0 – Not applicable
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
Sound and Noise
The job requires being exposed to sound and noise levels that are distracting or uncomfortable, regardless of the equipment used by the workers.
Duration
1 - Very little time
- on a scale of 1 - Very little time to 5 - All the time, or almost all the time
This legend represents the Duration scale from 1 to 5.
- 1 - Very little time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 2 - Less than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 3 - About half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 4 - More than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 5 - All the time, or almost all the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
Frequency
1 - Once a year or more but not every month
- on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
Specialized Safety Equipment
The job requires wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits or radiation protection.
Frequency
0 – Not applicable
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
Standard Safety Equipment
The job requires wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets.
Frequency
0 – Not applicable
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
Vibration
The job requires being exposed to oscillating or quivering motion of the body while performing tasks.
Frequency
0 – Not applicable
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
Physical Proximity
The job requires performing tasks while being physically close to other people.
Physical distance from others
3 - Somewhat close (e.g. share office)
- on a scale of 1 - Work with others but not closely (beyond 100 ft.) to 5 - Physically touching or very close
This legend represents the Physical distance from others scale from 1 to 5.
- 1 - Work with others but not closely (beyond 100 ft.) - on a scale of 1 - Work with others but not closely (beyond 100 ft.) to 5 - Physically touching or very close
- 2 - Minimally close (Less than 100 ft.) - on a scale of 1 - Work with others but not closely (beyond 100 ft.) to 5 - Physically touching or very close
- 3 - Somewhat close (e.g. share office) - on a scale of 1 - Work with others but not closely (beyond 100 ft.) to 5 - Physically touching or very close
- 4 - Close (at arm’s length) - on a scale of 1 - Work with others but not closely (beyond 100 ft.) to 5 - Physically touching or very close
- 5 - Physically touching or very close - on a scale of 1 - Work with others but not closely (beyond 100 ft.) to 5 - Physically touching or very close
Physical Demands
The physical efforts or movements required by the occupation to perform the work.
Climbing
The job requires going up and down ladders, scaffolds or poles.
Duration
0 – Not applicable
This legend represents the Duration scale from 1 to 5.
- 1 - Very little time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 2 - Less than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 3 - About half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 4 - More than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 5 - All the time, or almost all the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
Handling Material Manually
The job requires using your hands to handle, control or feel objects, tools or controls (excluding mouse and keyboard).
Duration
2 - Less than half the time
- on a scale of 1 - Very little time to 5 - All the time, or almost all the time
This legend represents the Duration scale from 1 to 5.
- 1 - Very little time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 2 - Less than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 3 - About half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 4 - More than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 5 - All the time, or almost all the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
Keeping or Regaining Balance
The job requires maintaining your body in a steady position or recovering balance.
Duration
0 – Not applicable
This legend represents the Duration scale from 1 to 5.
- 1 - Very little time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 2 - Less than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 3 - About half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 4 - More than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 5 - All the time, or almost all the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
Making Repetitive Motions
The job requires repeating the same movement.
Duration
3 - About half the time
- on a scale of 1 - Very little time to 5 - All the time, or almost all the time
This legend represents the Duration scale from 1 to 5.
- 1 - Very little time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 2 - Less than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 3 - About half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 4 - More than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 5 - All the time, or almost all the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
Walking and Running
The job requires lifting and setting down each foot in turn in order to move forward at a certain pace.
Duration
1 - Very little time
- on a scale of 1 - Very little time to 5 - All the time, or almost all the time
This legend represents the Duration scale from 1 to 5.
- 1 - Very little time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 2 - Less than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 3 - About half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 4 - More than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 5 - All the time, or almost all the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
Sitting
The job requires being in a position where the body weight is supported by the buttocks.
Duration
4 - More than half the time
- on a scale of 1 - Very little time to 5 - All the time, or almost all the time
This legend represents the Duration scale from 1 to 5.
- 1 - Very little time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 2 - Less than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 3 - About half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 4 - More than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 5 - All the time, or almost all the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
Standing
The job requires maintaining an upright position supported by one’s feet.
Duration
2 - Less than half the time
- on a scale of 1 - Very little time to 5 - All the time, or almost all the time
This legend represents the Duration scale from 1 to 5.
- 1 - Very little time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 2 - Less than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 3 - About half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 4 - More than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 5 - All the time, or almost all the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
Bending or Twisting the Body
The job requires leaning forwards or backwards or moving the body torsionally.
Duration
1 - Very little time
- on a scale of 1 - Very little time to 5 - All the time, or almost all the time
This legend represents the Duration scale from 1 to 5.
- 1 - Very little time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 2 - Less than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 3 - About half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 4 - More than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 5 - All the time, or almost all the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
Interpersonal Relations
The human interactions required to perform the job.
Conflict Situations
The job requires being confronted with disputes or disagreements with or between customers, employees or other parties.
Frequency
2 - Once a month or more but not every week
- on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
Coordinating or Leading Others
The job requires providing guidance or direction to coworkers or subordinates in accomplishing work activities.
Importance
4 - Highly important
- on a scale of 1 - Minimally important to 5 - Extremely important
This legend represents the Importance scale from 1 to 5.
- 1 - Minimally important - on a scale of 1 - Minimally important to 5 - Extremely important
- 2 - Somewhat important - on a scale of 1 - Minimally important to 5 - Extremely important
- 3 - Important - on a scale of 1 - Minimally important to 5 - Extremely important
- 4 - Highly important - on a scale of 1 - Minimally important to 5 - Extremely important
- 5 - Extremely important - on a scale of 1 - Minimally important to 5 - Extremely important
Deal With External Customers
The job requires working with members outside of the organization, including clients and the public.
Importance
4 - Highly important
- on a scale of 1 - Minimally important to 5 - Extremely important
This legend represents the Importance scale from 1 to 5.
- 1 - Minimally important - on a scale of 1 - Minimally important to 5 - Extremely important
- 2 - Somewhat important - on a scale of 1 - Minimally important to 5 - Extremely important
- 3 - Important - on a scale of 1 - Minimally important to 5 - Extremely important
- 4 - Highly important - on a scale of 1 - Minimally important to 5 - Extremely important
- 5 - Extremely important - on a scale of 1 - Minimally important to 5 - Extremely important
Deal with Physically Aggressive People
The job requires dealing with individuals that have violent behaviour.
Frequency
0 – Not applicable
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
Dealing With Unpleasant or Angry People
The job requires dealing with disagreeable, furious or discourteous individuals.
Frequency
2 - Once a month or more but not every week
- on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
Electronic Mail
The job requires the use of an electronic communication device to send and receive messages.
Frequency
4 - Every day, a few times per day
- on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
Face-to-Face Discussions
The job requires having in-person discussions with individuals or teams.
Frequency
4 - Every day, a few times per day
- on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
Public Speaking
The job requires delivering speeches to an audience (a minimum of five persons).
Frequency
1 - Once a year or more but not every month
- on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
Responsibility for Health and Safety of Others
The job requires ensuring the health, safety and security of others.
Degree of responsibility
4 - High responsibility
- on a scale of 1 - Very low responsibility to 5 - Very high responsibility
This legend represents the Degree of responsibility scale from 1 to 5.
- 1 - Very low responsibility - on a scale of 1 - Very low responsibility to 5 - Very high responsibility
- 2 - Low responsibility - on a scale of 1 - Very low responsibility to 5 - Very high responsibility
- 3 - Moderate responsibility - on a scale of 1 - Very low responsibility to 5 - Very high responsibility
- 4 - High responsibility - on a scale of 1 - Very low responsibility to 5 - Very high responsibility
- 5 - Very high responsibility - on a scale of 1 - Very low responsibility to 5 - Very high responsibility
Responsibility for Outcomes and Results of Other Workers
The job requires assuming the responsibility for the end product and effects of other workers’ work.
Degree of responsibility
4 - High responsibility
- on a scale of 1 - Very low responsibility to 5 - Very high responsibility
This legend represents the Degree of responsibility scale from 1 to 5.
- 1 - Very low responsibility - on a scale of 1 - Very low responsibility to 5 - Very high responsibility
- 2 - Low responsibility - on a scale of 1 - Very low responsibility to 5 - Very high responsibility
- 3 - Moderate responsibility - on a scale of 1 - Very low responsibility to 5 - Very high responsibility
- 4 - High responsibility - on a scale of 1 - Very low responsibility to 5 - Very high responsibility
- 5 - Very high responsibility - on a scale of 1 - Very low responsibility to 5 - Very high responsibility
Telephone
The job requires communicating with others by using a telephone or hand-held radios.
Frequency
4 - Every day, a few times per day
- on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
Written Communications
The job requires producing administrative or creative written communications.
Frequency
3 - Once a week or more but not every day
- on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
Contact with Others
The job requires being in contact with others, face-to-face, by telephone or otherwise, to perform tasks.
Duration
5 - All the time, or almost all the time
- on a scale of 1 - Very little time to 5 - All the time, or almost all the time
This legend represents the Duration scale from 1 to 5.
- 1 - Very little time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 2 - Less than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 3 - About half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 4 - More than half the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
- 5 - All the time, or almost all the time - on a scale of 1 - Very little time to 5 - All the time, or almost all the time
Frequency
5 - Every day, almost continuously
- on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
Work with Group or Team
The job requires working with others in a group or team.
Frequency
5 - Every day, almost continuously
- on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
This legend represents the Frequency scale from 1 to 5.
- 1 - Once a year or more but not every month - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 2 - Once a month or more but not every week - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 3 - Once a week or more but not every day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 4 - Every day, a few times per day - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
- 5 - Every day, almost continuously - on a scale of 1 - Once a year or more but not every month to 5 - Every day, almost continuously
Importance
3 - Important
- on a scale of 1 - Minimally important to 5 - Extremely important
This legend represents the Importance scale from 1 to 5.
- 1 - Minimally important - on a scale of 1 - Minimally important to 5 - Extremely important
- 2 - Somewhat important - on a scale of 1 - Minimally important to 5 - Extremely important
- 3 - Important - on a scale of 1 - Minimally important to 5 - Extremely important
- 4 - Highly important - on a scale of 1 - Minimally important to 5 - Extremely important
- 5 - Extremely important - on a scale of 1 - Minimally important to 5 - Extremely important
Skills and abilities
This section outlines the competencies required for an occupation in the categories of:
- Abilities: innate or developed aptitudes that enable a person to be able to perform expected tasks in this occupation, grouped into cognitive, psychomotor, sensory, and physical abilities
- Skills: developed capabilities that an individual must have to be effective in this occupation, grouped into foundational, analytical, technical, resource management, or interpersonal skills
- Personal Attributes: personal characteristics that are innate or developed through social context and personal experiences
Each category displays up to five descriptors, in descending order based first on proficiency level (for Skills and Abilities) or importance (for Personal Attributes) and then alphabetically. Expand the list to present the full list of descriptors and their ratings by selecting “see more”.
Abilities
Innate and developed aptitudes that facilitate the acquisition of knowledge and skills to carry out expected work.
Skills
Developed capabilities that an individual must have to be effective in a job, role, function, task or duty.
Personal Attributes
Personal characteristics that are innate and developed through the social context and personal experiences to which the individual is exposed. These qualities influence the way one is and does things and are considered valuable assets for work performance.
Abilities
Innate and developed aptitudes that facilitate the acquisition of knowledge and skills to carry out expected work.
Categorization Flexibility
The ability to generate or use different sets of rules for combining or grouping things in different ways.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Deductive Reasoning
The ability to apply general rules to produce logical answers for specific problems.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Fluency of Ideas
The ability to come up with multiple ideas about a topic.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
General Learning Ability
The ability to grasp, understand and assimilate new information and instructions and their underlying principles, and to filter them through reasoning and judgment.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Multitasking
The ability to alternate between two or more activities or sources of information, such as conversations, sounds, touch or other stimuli, during the same period.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Near Vision
The ability to see details at close range.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Speech Clarity
The ability to articulate and pronounce words clearly, so others can understand you when you speak.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Speech Recognition
The ability to identify and understand the speech of another person.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Verbal Ability
The ability to understand the meaning, precise use, associated ideas and relationships of spoken words and to use them in the proper context when presenting information or ideas.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Written Comprehension
The ability to read and understand information and ideas presented in written form.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Auditory Attention
The ability to give full attention on a single source of sound in the presence of other distracting sounds.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Far Vision
The ability to see details of objects and people at a distance.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Form Perception
The ability to notice details, make visual comparisons or distinctions, and identify differences in shapes, shading, dimensions or patterns in various types of information, materials, environments or other visual contexts.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Inductive Reasoning
The ability to combine pieces of information to form general rules or conclusions, which includes finding a relationship among seemingly unrelated events.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Information Ordering
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules, such as patterns of numbers, letters, words, pictures or mathematical operations.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Mathematical Reasoning
The ability to choose the right mathematical methods or formulas to solve a problem.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Memorizing
The ability to remember information such as words, numbers, pictures or procedures.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Numerical Ability
The ability to process arithmetical operations such as addition, subtraction, multiplication and division.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Pattern Identification
The ability to identify or detect a known pattern such as a figure, object, word or sound that is hidden in other information or material.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Pattern Organization Speed
The ability to quickly combine and organize information into meaningful patterns.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Perceptual Speed
The ability to compare, quickly and accurately, similarities and differences among sets of letters, numbers, objects, pictures or patterns. The things to be compared may be presented at the same time, one after the other or with a remembered object.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Problem Identification
The ability to identify an existing or potential problem. It is not about solving the problem, but only about recognizing its presence.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Selective Attention
The ability to concentrate on a task over a period of time without being distracted.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Spatial Visualization
The ability to think visually about geometric forms, comprehend the two-dimensional representation of three-dimensional objects and recognize the relationships resulting from the movement of objects in space.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Written Expression
The ability to communicate information and ideas in writing and adapting the writing style to the audience so that they can understand.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Finger Dexterity
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate or assemble small objects.
Proficiency or complexity level
1 - Lowest Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Hand-Eye Coordination
The ability to coordinate eyes, hands and fingers accurately to respond with precise movements.
Proficiency or complexity level
1 - Lowest Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Hearing Sensitivity
The ability to detect or distinguish the differences between sounds in terms of pitch and volume.
Proficiency or complexity level
1 - Lowest Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Stamina
The ability to perform intense physical activities over long periods without becoming winded or out of breath.
Proficiency or complexity level
1 - Lowest Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Arm-Hand Steadiness
The ability to keep your hand and arm steady while moving or holding them in one position.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Body Flexibility
The ability to bend, stretch, twist or reach with your body, arms or legs, as required.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Colour Perception
The ability to match or detect differences or similarities between colours, including shades of colour and brightness.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Control of Settings
The ability to adjust the controls of a machine or a vehicle to exact positions.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Depth Perception
The ability to discern which of several objects is closer or farther away from you, or to estimate the distance between you and an object.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Dynamic Strength
The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Explosive Strength
The ability to exert short bursts of muscle force to propel oneself, as in jumping or sprinting, to throw an object or to apply force with a tool.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Finger-Hand-Wrist Motion
The ability to make fast, simple and repeated movements of the fingers, hands and wrists.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Glare Tolerance
The ability to see objects or people in the presence of glare or bright lighting.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Gross Body Coordination
The ability to coordinate the movement of your arms, legs and torso together when the whole body is in motion.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Gross Body Equilibrium
The ability to keep or regain your body balance or stay upright when in an unstable position.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Manual Dexterity
The ability to move your hand, your hand together with your arm or your two hands to grasp, manipulate or assemble objects or tools.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Multi-Limb Coordination
The ability to coordinate two or more limbs, such as two arms, two legs or one leg and one arm, while sitting, standing or lying down. It does not involve performing the activities while the whole body is in motion.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Multi-Signal Response
The ability to choose quickly between one or more movements with the hand, finger or foot in response to the appearance of two or more different signals such as lights, sounds or images.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Night Vision
The ability to see under low light conditions.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Peripheral Vision
The ability to see objects, people or their movement in the peripheral field of vision when looking ahead.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Rate Control
The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Reaction Time
The ability to respond quickly with one or more limbs to a stimulus such as noise, light or image.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Sound Localization
The ability to identify the direction, origin and distance from which a sound comes.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Spatial Orientation
The ability to know your location in relation to the environment or know where objects are in relation to you.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Speed of Limb Movement
The ability to quickly move the arms and legs.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Static Strength
The ability to exert muscle force to lift, push, pull, carry or transfer objects.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Trunk Strength
The ability to exert your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Skills
Developed capabilities that an individual must have to be effective in a job, role, function, task or duty.
Management of Personnel Resources
The capability to recruit, train, motivate, develop and direct employees, identify the best person for the tasks to be performed and establish their work objectives in relation to the objectives of the organization.
Proficiency or complexity level
4 - High Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Coordinating
The capability to organize people or groups by adjusting activities in relation to others' activities so that they work effectively as a whole.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Critical Thinking
The capability to use logic and reasoning to question, discern, interpret and analyze various types of information to form an evidence-based conclusion or judgment.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Decision Making
The capability to assess feasible solutions or options and determine the most appropriate choice based on anticipated outcomes and alignment with objectives.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Evaluation
The capability to identify and systematically apply criteria, indicators and measurement tools at defined intervals to assess the effectiveness, value, impact or performance of products, services, processes, programs or policies.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Instructing
The capability to teach others knowledge or how to do something.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Management of Financial Resources
The capability to plan, organize, direct, control or monitor financial resources and activities and account for the use of theses resources to ensure their utilization are conform to the objectives and purposes.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Management of Material Resources
The capability to plan and manage the purchase, inventory, warehousing, transportation or distribution of products or materials and their use.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Monitoring
The capability to regularly observe and collect data or information to track the status of projects, programs, products, policies, people conditions, equipment, events or environments to identify emerging issues, deviations or risks that require timely attention or corrective action.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Negotiating
The capability to participate in or facilitate communication between parties in order to resolve differences and reach a mutually acceptable or viable agreement.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Oral Communication: Active Listening
The capability to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate and not interrupt at inappropriate times.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Oral Communication: Oral Comprehension
The capability to listen to and understand information and ideas presented through spoken words and sentences.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Oral Communication: Oral Expression
The capability to talk to others to convey information effectively.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Persuading
The capability to convince others to change their minds, beliefs, intentions or behaviours.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Problem Solving
The capability to analyze information related to problems to develop feasible solutions or options to eliminate or mitigate the problem.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Reading Comprehension
The capability to understand written information presented through words, sentences, paragraphs, symbols and images in work-related documents.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Social Perceptiveness
The capability to be aware of others' reactions, unspoken communication, body language cues and feelings and discern the reasons behind their behaviours.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Systems Analysis
The capability to determine how a system should work and how changes in conditions, operations and the environment will affect outcomes.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Time Management
The capability to manage one's own time and the time of others.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Digital Literacy
The capability to understand and use digital devices and tools to obtain, exchange, create or process digital information in a secure manner.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Learning and Teaching Strategies
The capability to select and use training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Numeracy
The capability to understand, use and report numbers and other mathematical information presented through words, numbers, symbols and graphics.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Quality Control Testing
The capability to conduct tests or inspections of prototypes, products, services or processes to ensure their quality.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Writing
The capability to communicate in writing by using written words, sentences, paragraphs, symbols and images adapted for the needs of the audience.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Troubleshooting
The capability to determine causes of operating errors in equipment, machinery or technological systems and decide how to resolve the issues.
Proficiency or complexity level
1 - Lowest Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Digital Systems Production
The capability to design, develop, adapt, or integrate hardware, software, applications, electronic devices or digital technologies, while ensuring compliance with cybersecurity standards and best practices.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Equipment and Tool Selection
The capability to choose between two or more types of tools, equipment or machinery to perform a job.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Operation and Control
The capability to maneuver and control operations of equipment, machines, vehicles or systems.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Operation Monitoring of Machinery and Equipment
The capability to watch gauges, dials, digital displays or other indicators to ensure a machine or piece of equipment is working according to specifications.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Preventative Maintenance
The capability to perform maintenance on equipment, devices, building or machinery to keep them in functional and to prevent damage or failures.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Product Design
The capacity to design and develop layouts for the construction of objects, equipment, machinery, structures or engineering systems (excluding software and hardware).
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Repairing
The capability to replace, restore or adjust defective or deficient components in equipment, machines and technical systems and test for function, appearance, operation and safety.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Setting Up
The capability to set up, adjust, install and assemble equipment, machines, parts or to prepare them for their functioning and use.
Proficiency or complexity level
0 – Not applicable
This legend represents the Proficiency or complexity level scale from 1 to 5.
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Personal Attributes
Personal characteristics that are innate and developed through the social context and personal experiences to which the individual is exposed. These qualities influence the way one is and does things and are considered valuable assets for work performance.
Active Learning
The quality of proactively looking to understand the implications of new information in the current and changing workplace.
Importance
4 - Highly important
- on a scale of 1 - Minimally important to 5 - Extremely important
This legend represents the Importance scale from 1 to 5.
- 1 - Minimally important - on a scale of 1 - Minimally important to 5 - Extremely important
- 2 - Somewhat important - on a scale of 1 - Minimally important to 5 - Extremely important
- 3 - Important - on a scale of 1 - Minimally important to 5 - Extremely important
- 4 - Highly important - on a scale of 1 - Minimally important to 5 - Extremely important
- 5 - Extremely important - on a scale of 1 - Minimally important to 5 - Extremely important
Adaptability
The quality of adapting oneself to expected or unexpected changes and different situations while continuing to achieve past or renewed goals.
Importance
4 - Highly important
- on a scale of 1 - Minimally important to 5 - Extremely important
This legend represents the Importance scale from 1 to 5.
- 1 - Minimally important - on a scale of 1 - Minimally important to 5 - Extremely important
- 2 - Somewhat important - on a scale of 1 - Minimally important to 5 - Extremely important
- 3 - Important - on a scale of 1 - Minimally important to 5 - Extremely important
- 4 - Highly important - on a scale of 1 - Minimally important to 5 - Extremely important
- 5 - Extremely important - on a scale of 1 - Minimally important to 5 - Extremely important
Analytical Thinking
The quality of analyzing information and using logic to address issues and problems.
Importance
4 - Highly important
- on a scale of 1 - Minimally important to 5 - Extremely important
This legend represents the Importance scale from 1 to 5.
- 1 - Minimally important - on a scale of 1 - Minimally important to 5 - Extremely important
- 2 - Somewhat important - on a scale of 1 - Minimally important to 5 - Extremely important
- 3 - Important - on a scale of 1 - Minimally important to 5 - Extremely important
- 4 - Highly important - on a scale of 1 - Minimally important to 5 - Extremely important
- 5 - Extremely important - on a scale of 1 - Minimally important to 5 - Extremely important
Attention to Detail
The quality of being meticulous in the execution of tasks.
Importance
4 - Highly important
- on a scale of 1 - Minimally important to 5 - Extremely important
This legend represents the Importance scale from 1 to 5.
- 1 - Minimally important - on a scale of 1 - Minimally important to 5 - Extremely important
- 2 - Somewhat important - on a scale of 1 - Minimally important to 5 - Extremely important
- 3 - Important - on a scale of 1 - Minimally important to 5 - Extremely important
- 4 - Highly important - on a scale of 1 - Minimally important to 5 - Extremely important
- 5 - Extremely important - on a scale of 1 - Minimally important to 5 - Extremely important
Collaboration
The quality of contributing and working cooperatively while being supportive and inclusive of others to achieve a common goal.
Importance
4 - Highly important
- on a scale of 1 - Minimally important to 5 - Extremely important
This legend represents the Importance scale from 1 to 5.
- 1 - Minimally important - on a scale of 1 - Minimally important to 5 - Extremely important
- 2 - Somewhat important - on a scale of 1 - Minimally important to 5 - Extremely important
- 3 - Important - on a scale of 1 - Minimally important to 5 - Extremely important
- 4 - Highly important - on a scale of 1 - Minimally important to 5 - Extremely important
- 5 - Extremely important - on a scale of 1 - Minimally important to 5 - Extremely important
Concern for Others
The quality of having empathy towards others' feelings and needs and being understanding and helpful.
Importance
4 - Highly important
- on a scale of 1 - Minimally important to 5 - Extremely important
This legend represents the Importance scale from 1 to 5.
- 1 - Minimally important - on a scale of 1 - Minimally important to 5 - Extremely important
- 2 - Somewhat important - on a scale of 1 - Minimally important to 5 - Extremely important
- 3 - Important - on a scale of 1 - Minimally important to 5 - Extremely important
- 4 - Highly important - on a scale of 1 - Minimally important to 5 - Extremely important
- 5 - Extremely important - on a scale of 1 - Minimally important to 5 - Extremely important
Independence
The quality of developing one's own way of doing things, guiding oneself with little or no supervision and depending on oneself to get things done.
Importance
4 - Highly important
- on a scale of 1 - Minimally important to 5 - Extremely important
This legend represents the Importance scale from 1 to 5.
- 1 - Minimally important - on a scale of 1 - Minimally important to 5 - Extremely important
- 2 - Somewhat important - on a scale of 1 - Minimally important to 5 - Extremely important
- 3 - Important - on a scale of 1 - Minimally important to 5 - Extremely important
- 4 - Highly important - on a scale of 1 - Minimally important to 5 - Extremely important
- 5 - Extremely important - on a scale of 1 - Minimally important to 5 - Extremely important
Innovativeness
The quality of alternative thinking to develop new products or services to make improvement or to develop a new approach.
Importance
4 - Highly important
- on a scale of 1 - Minimally important to 5 - Extremely important
This legend represents the Importance scale from 1 to 5.
- 1 - Minimally important - on a scale of 1 - Minimally important to 5 - Extremely important
- 2 - Somewhat important - on a scale of 1 - Minimally important to 5 - Extremely important
- 3 - Important - on a scale of 1 - Minimally important to 5 - Extremely important
- 4 - Highly important - on a scale of 1 - Minimally important to 5 - Extremely important
- 5 - Extremely important - on a scale of 1 - Minimally important to 5 - Extremely important
Leadership
The quality of leading others towards a common goal by guiding, influencing and inspiring them.
Importance
4 - Highly important
- on a scale of 1 - Minimally important to 5 - Extremely important
This legend represents the Importance scale from 1 to 5.
- 1 - Minimally important - on a scale of 1 - Minimally important to 5 - Extremely important
- 2 - Somewhat important - on a scale of 1 - Minimally important to 5 - Extremely important
- 3 - Important - on a scale of 1 - Minimally important to 5 - Extremely important
- 4 - Highly important - on a scale of 1 - Minimally important to 5 - Extremely important
- 5 - Extremely important - on a scale of 1 - Minimally important to 5 - Extremely important
Service Orientation
The quality of actively looking for ways to help, serve or assist others.
Importance
4 - Highly important
- on a scale of 1 - Minimally important to 5 - Extremely important
This legend represents the Importance scale from 1 to 5.
- 1 - Minimally important - on a scale of 1 - Minimally important to 5 - Extremely important
- 2 - Somewhat important - on a scale of 1 - Minimally important to 5 - Extremely important
- 3 - Important - on a scale of 1 - Minimally important to 5 - Extremely important
- 4 - Highly important - on a scale of 1 - Minimally important to 5 - Extremely important
- 5 - Extremely important - on a scale of 1 - Minimally important to 5 - Extremely important
Social Orientation
The quality of seeking to work with others and relating to them on the job.
Importance
4 - Highly important
- on a scale of 1 - Minimally important to 5 - Extremely important
This legend represents the Importance scale from 1 to 5.
- 1 - Minimally important - on a scale of 1 - Minimally important to 5 - Extremely important
- 2 - Somewhat important - on a scale of 1 - Minimally important to 5 - Extremely important
- 3 - Important - on a scale of 1 - Minimally important to 5 - Extremely important
- 4 - Highly important - on a scale of 1 - Minimally important to 5 - Extremely important
- 5 - Extremely important - on a scale of 1 - Minimally important to 5 - Extremely important
Stress Tolerance
The quality of being able to remain calm, without being carried away by stress situations and to deal effectively with such situations.
Importance
4 - Highly important
- on a scale of 1 - Minimally important to 5 - Extremely important
This legend represents the Importance scale from 1 to 5.
- 1 - Minimally important - on a scale of 1 - Minimally important to 5 - Extremely important
- 2 - Somewhat important - on a scale of 1 - Minimally important to 5 - Extremely important
- 3 - Important - on a scale of 1 - Minimally important to 5 - Extremely important
- 4 - Highly important - on a scale of 1 - Minimally important to 5 - Extremely important
- 5 - Extremely important - on a scale of 1 - Minimally important to 5 - Extremely important
Creativity
The quality of coming up with unusual or clever ideas about a given topic or situation, or to develop original ways to solve a problem.
Importance
2 - Somewhat important
- on a scale of 1 - Minimally important to 5 - Extremely important
This legend represents the Importance scale from 1 to 5.
- 1 - Minimally important - on a scale of 1 - Minimally important to 5 - Extremely important
- 2 - Somewhat important - on a scale of 1 - Minimally important to 5 - Extremely important
- 3 - Important - on a scale of 1 - Minimally important to 5 - Extremely important
- 4 - Highly important - on a scale of 1 - Minimally important to 5 - Extremely important
- 5 - Extremely important - on a scale of 1 - Minimally important to 5 - Extremely important
Employment requirements
Employment requirements include the education, training, certifications, and knowledge needed for each occupation. The Knowledge category displays up to five descriptors, in descending order based first on the knowledge level and then alphabetically. Expand the list to present the full list of descriptors and their ratings by selecting “see more”.
Education, certification and licensing
- Experience in the occupation supervised is required.
- Completion of college or industry courses related to financial or customer services may be required.
- Experience in the occupation supervised is required.
- Completion of college or industry courses related to financial or customer services may be required.
Knowledge
Organized sets of principles and practices used for the execution of tasks and activities within a particular domain. (Note: All changes to the Knowledge category from the previous versions are listed by year under the SCT Versions tab.)
Knowledge
Organized sets of principles and practices used for the execution of tasks and activities within a particular domain. (Note: All changes to the Knowledge category from the previous versions are listed by year under the SCT Versions tab.)
Client Service
Knowledge of concepts, principles and practices of providing services and support to satisfy clients' requirements and needs.
Knowledge level
3 - Advanced Level
- on a scale of 1 - Basic Level to 3 - Advanced Level
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Business Management
Knowledge of concepts, principles and practices of managing business operations such as strategic planning, resource allocation, production management and coordination of people and activities.
Knowledge level
2 - Intermediate Level
- on a scale of 1 - Basic Level to 3 - Advanced Level
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Clerical
Knowledge of administrative concepts, principles, methods, procedures and practices for the functioning of the daily office operations.
Knowledge level
2 - Intermediate Level
- on a scale of 1 - Basic Level to 3 - Advanced Level
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Languages
Knowledge of vocabulary, grammar structure and rules, spelling and pronunciation of words in one or both official languages, Indigenous languages and non-official languages.
Knowledge level
2 - Intermediate Level
- on a scale of 1 - Basic Level to 3 - Advanced Level
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Mathematics
Knowledge of concepts, principles, methods and applications of arithmetic, algebra, geometry, trigonometry, differential and integral calculus, probability and statistics.
Knowledge level
2 - Intermediate Level
- on a scale of 1 - Basic Level to 3 - Advanced Level
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Performance Measurement
Knowledge of concepts, principles, methods, practices and strategies of monitoring the development, delivery and quality of products, programs or services.
Knowledge level
2 - Intermediate Level
- on a scale of 1 - Basic Level to 3 - Advanced Level
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Training, Mentoring and Coaching
Knowledge of concepts and principles of learning and readiness to learn, and of methods for guiding, advising, directing and supporting career or personal goals for the individuals or groups to gain experience and improve competencies.
Knowledge level
2 - Intermediate Level
- on a scale of 1 - Basic Level to 3 - Advanced Level
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Accounting
Knowledge of concepts, principles, methods and practices for budgeting, storing, tracking, controlling, analyzing and reporting on financial transactions.
Knowledge level
1 - Basic Level
- on a scale of 1 - Basic Level to 3 - Advanced Level
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Communications and Media
Knowledge of concepts, principles, methods and techniques for the creation, production, distribution or dissemination of written, oral, audiovisual or visual communications to a targeted audience.
Knowledge level
1 - Basic Level
- on a scale of 1 - Basic Level to 3 - Advanced Level
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Hospitality
Knowledge of concepts, principles, techniques and tools or equipment for managing facilities and providing food, accommodation or tourism services with the focus on client experience.
Knowledge level
1 - Basic Level
- on a scale of 1 - Basic Level to 3 - Advanced Level
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Human Resources and Labour Relations
Knowledge of concepts, principles, procedures and practices for personnel recruitment, selection, hiring, training policies, deploying, compensation and benefits, labour relations and negotiation and personnel information systems.
Knowledge level
1 - Basic Level
- on a scale of 1 - Basic Level to 3 - Advanced Level
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Law
Knowledge of concepts, principles, operations and processes of the municipal, provincial-territorial, federal or international legal systems for the establishment, implementation and application of laws, legal codes and documents and court procedures.
Knowledge level
1 - Basic Level
- on a scale of 1 - Basic Level to 3 - Advanced Level
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Agronomy and Horticulture
Knowledge of concepts, principles, techniques, materials and equipment for planting, growing, harvesting, storing or preserving plants and plant products.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Arts
Knowledge of concepts, principles and techniques of artistic expression required to create, compose or produce visual, applied, performing or literary art.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Biology
Knowledge of concepts and principles of living organisms including their structure, function, growth, origin, evolution, distribution and classification and their interdependencies and interactions with each other and the environment, as well as safe and ethical handling methods and techniques.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Building and Construction
Knowledge of concepts, principles, methods, materials and tools involved in the construction, maintenance and repair of houses, buildings or infrastructures such as highways and roads.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Chemistry
Knowledge of the composition, structure and properties of chemical substances including their interactions, transformations and use, as well as the production techniques, risk factors and disposal methods.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Computer, Technology and Information Systems
Knowledge of concepts, principles, processes, techniques and tools for technological and digital systems, devices and products, such as hardware or software development, assembling, programming, use, troubleshooting or maintenance.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Economics
Knowledge of concepts and principles of the production, distribution and consumption of goods and services and the methods of analysis including simulation and forecasting techniques.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Electrical and Electronics
Knowledge of concepts, principles, techniques and tools applied for the development, use, repair and maintenance of electronic and electrical products and devices.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Finance
Knowledge of concepts, principles, methods and practices related to financial operations, systems and institutions.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Forestry
Knowledge of concepts, principles, techniques, materials and equipment for sourcing, processing, managing, monitoring, preserving and conserving forest resources.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Geological Resources
Knowledge of concepts, principles, techniques, materials and equipment for sourcing, processing, managing, monitoring, conserving or preserving natural resources such as minerals, metals, oil, natural gas, coal and other geological materials.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Geoscience
Knowledge of concepts, principles and methods for analyzing the Earth's materials, structures and natural systems to understand their composition, the processes and their evolution over time, as well as interactions between the land, oceans and atmosphere.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Humanities
Knowledge of concepts, principles and methods for understanding human social interaction and structures, and events throughout time and their effects on civilizations, cultures and environment.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Library, Conservation and Heritage
Knowledge of concepts, principles, techniques and tools in the classification, storage, retrieval, display and management of documentation and records in various media, museum artifacts or works of fine art.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Livestock, Farm Animals and Wildlife
Knowledge of the concepts, principles, techniques, materials and equipment used in sourcing, raising, fishing, hunting, managing or monitoring livestock, farm animals and wildlife to support sustainable animal resource and ensure the preservation of biodiversity.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Logistics
Knowledge of concepts, principles, infrastructures and processes for planning, organizing and coordinating activities to ensure efficient management of resources and services as well as optimal movement of people, animals and goods.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Manufacturing, Processing and Production
Knowledge of concepts, principles, methods and techniques of production and transformation, including manual and mechanical processes.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Mechanics and Machinery
Knowledge of parts, standards and functioning of machines, vehicles, equipment or tools and techniques used for their repair or maintenance.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Mental Health
Knowledge of concepts, principles, methods and procedures for assessment, diagnosis, treatment, rehabilitation, counseling or guidance to address neurological and cognitive processes, behaviours and disorders or to maintain balanced mental health and well-being.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Physical Health
Knowledge of concepts and principles of the human anatomy, organic systems, biomedical sciences, genetics, and of procedures, techniques and tools needed to diagnose and treat injuries and diseases, to restore and maintain physical health by the prevention and treatment.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Physics
Knowledge of concepts, principles, fundamental properties and laws that govern space, time, energy and matter and of equipment and methods required to study and apply the interactions of objects including atoms, particles and celestial bodies.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Public Affairs and Government Relations
Knowledge of concepts, principles, processes and functioning of governments and political systems for the establishment and implementation of policies, regulations and legislations.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Public Safety and Security
Knowledge of concepts, principles, regulations, procedures and practices related to public safety and security operations and systems for the protection of people, data, goods, properties and infrastructure.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Recreation, Leisure and Fitness
Knowledge of concepts, principles, practices and equipment for physical fitness and for managing and providing recreational, leisure and fitness programs or services.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Sales and Marketing
Knowledge of concepts, principles, techniques, practices and tools for determining consumer behaviour and needs, developing business opportunities and promoting and selling products and services.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Teaching
Knowledge of the concepts, principles, methods and practices of instructing individuals and groups, designing educational curriculum and measuring learning outcome.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Technical Design
Knowledge of technical design concepts, principles, methods, techniques and tools involved in the creation and production of technical plans, blueprints, drawings or models.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Telecommunications
Knowledge of concepts, principles, processes, techniques and tools of the transmission of information via wire, radio, optical fiber or other electromagnetic system for the use, repair, maintenance, control or operation of telecommunications systems.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Theology and Philosophy
Knowledge of concepts and principles of religious and philosophical systems, and of fundamental questioning of existence, reason, values, ethics, ways of thinking, customs, practices and their impact on individuals, human culture and society.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Vehicle, Machinery and Equipment Operation
Knowledge of the parts and functioning of vehicles, machinery or equipment and of techniques and practices for their safe and efficient use.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Veterinarian and Animal Care
Knowledge of concepts, principles, practices, techniques and tools for the prevention, care, diagnostics and treatment of diseases, disorders and injuries, and the maintenance of well-being of animals.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Water Resources
Knowledge of concepts, principles, techniques, materials and equipment for sourcing, processing, managing, monitoring or preserving water resources such as rivers, lakes, oceans and underground aquifers.
Knowledge level
0 – Not applicable
This legend represents the Knowledge level scale from 1 to 3.
- 1 - Basic Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 2 - Intermediate Level - on a scale of 1 - Basic Level to 3 - Advanced Level
- 3 - Advanced Level - on a scale of 1 - Basic Level to 3 - Advanced Level
Skills for Success
The Skills for Success (SFS) is a model that outlines the fundamental and transferable skills needed to learn, work, and fully participate in daily life. It includes skills descriptions and proficiency levels for nine key skills: adaptability, collaboration, communication, creativity and innovation, digital, numeracy, problem solving, reading and writing.
This section is intended to help users navigate between the SFS model and the occupational competency requirements in the OaSIS.
For each occupational profile, the nine SFS are aligned with corresponding competencies in the OaSIS. The OaSIS provides valuable insights into the level of proficiency or importance required for over 240 competencies across 900 occupations.
To find out how the OaSIS ratings were developed, please consult the methodology here: Occupational and Skills Information System (OaSIS) methodology - Canada.ca
For questions or comments, feel free to contact us.
Adaptability
Your ability to achieve or adjust goals and behaviours when expected or unexpected change occurs, by planning, staying focused, persisting, and overcoming setbacks. For example, we use this skill to change work plans to meet new deadlines, learn how to work with new tools and improve our skills through feedback.
Adaptability
The quality of adapting oneself to expected or unexpected changes and different situations while continuing to achieve past or renewed goals.
Importance
4 - Highly important
- on a scale of 1 - Minimally important to 5 - Extremely important
This legend represents the Importance scale from 99 to 5.
- 0 – Not applicable
- 1 - Minimally important - on a scale of 1 - Minimally important to 5 - Extremely important
- 2 - Somewhat important - on a scale of 1 - Minimally important to 5 - Extremely important
- 3 - Important - on a scale of 1 - Minimally important to 5 - Extremely important
- 4 - Highly important - on a scale of 1 - Minimally important to 5 - Extremely important
- 5 - Extremely important - on a scale of 1 - Minimally important to 5 - Extremely important
Collaboration
Your ability to contribute and support others to achieve a common goal. For example, at work we use this skill to provide meaningful support to team members while completing a project.
Collaboration
The quality of contributing and working cooperatively while being supportive and inclusive of others to achieve a common goal.
Importance
4 - Highly important
- on a scale of 1 - Minimally important to 5 - Extremely important
This legend represents the Importance scale from 99 to 5.
- 0 – Not applicable
- 1 - Minimally important - on a scale of 1 - Minimally important to 5 - Extremely important
- 2 - Somewhat important - on a scale of 1 - Minimally important to 5 - Extremely important
- 3 - Important - on a scale of 1 - Minimally important to 5 - Extremely important
- 4 - Highly important - on a scale of 1 - Minimally important to 5 - Extremely important
- 5 - Extremely important - on a scale of 1 - Minimally important to 5 - Extremely important
Communication
Your ability to receive, understand, consider, and share information and ideas through speaking, listening, and interacting with others. For example, we use this skill to listen to instructions, serve customers and discuss ideas.
Oral Communication: Active Listening
The capability to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate and not interrupt at inappropriate times.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 99 to 5.
- 0 – Not applicable
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Oral Communication: Oral Comprehension
The capability to listen to and understand information and ideas presented through spoken words and sentences.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 99 to 5.
- 0 – Not applicable
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Oral Communication: Oral Expression
The capability to talk to others to convey information effectively.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 99 to 5.
- 0 – Not applicable
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Verbal Ability
The ability to understand the meaning, precise use, associated ideas and relationships of spoken words and to use them in the proper context when presenting information or ideas.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 99 to 5.
- 0 – Not applicable
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Creativity And Innovation
Your ability to imagine, develop, express, encourage, and apply ideas in ways that are novel, unexpected, or challenge existing methods and norms. For example, we use this skill to discover better ways of doing things, develop new products, and deliver services in a new way.
Creativity
The quality of coming up with unusual or clever ideas about a given topic or situation, or to develop original ways to solve a problem.
Importance
2 - Somewhat important
- on a scale of 1 - Minimally important to 5 - Extremely important
This legend represents the Importance scale from 99 to 5.
- 0 – Not applicable
- 1 - Minimally important - on a scale of 1 - Minimally important to 5 - Extremely important
- 2 - Somewhat important - on a scale of 1 - Minimally important to 5 - Extremely important
- 3 - Important - on a scale of 1 - Minimally important to 5 - Extremely important
- 4 - Highly important - on a scale of 1 - Minimally important to 5 - Extremely important
- 5 - Extremely important - on a scale of 1 - Minimally important to 5 - Extremely important
Fluency of Ideas
The ability to come up with multiple ideas about a topic.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 99 to 5.
- 0 – Not applicable
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Innovativeness
The quality of alternative thinking to develop new products or services to make improvement or to develop a new approach.
Importance
4 - Highly important
- on a scale of 1 - Minimally important to 5 - Extremely important
This legend represents the Importance scale from 99 to 5.
- 0 – Not applicable
- 1 - Minimally important - on a scale of 1 - Minimally important to 5 - Extremely important
- 2 - Somewhat important - on a scale of 1 - Minimally important to 5 - Extremely important
- 3 - Important - on a scale of 1 - Minimally important to 5 - Extremely important
- 4 - Highly important - on a scale of 1 - Minimally important to 5 - Extremely important
- 5 - Extremely important - on a scale of 1 - Minimally important to 5 - Extremely important
Digital
Your ability to use digital technology and tools to find, manage, apply, create and share information and content. For example, we use this skill to create spreadsheets, safely use social media, and securely make online purchases.
Digital Literacy
The capability to understand and use digital devices and tools to obtain, exchange, create or process digital information in a secure manner.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 99 to 5.
- 0 – Not applicable
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Numeracy
Your ability to find, understand, use, and report mathematical information presented through words, numbers, symbols, and graphics. For example, we use this skill to perform calculations, manage budgets, analyze and model data and make estimations.
Mathematical Reasoning
The ability to choose the right mathematical methods or formulas to solve a problem.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 99 to 5.
- 0 – Not applicable
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Numeracy
The capability to understand, use and report numbers and other mathematical information presented through words, numbers, symbols and graphics.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 99 to 5.
- 0 – Not applicable
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Numerical Ability
The ability to process arithmetical operations such as addition, subtraction, multiplication and division.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 99 to 5.
- 0 – Not applicable
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Problem Solving
Your ability to identify, analyze, propose solutions, and make decisions. Problem solving helps you to address issues, monitor success, and learn from the experience. For example, we use this skill to make hiring decisions, select courses of action and troubleshoot technical failures.
Analytical Thinking
The quality of analyzing information and using logic to address issues and problems.
Importance
4 - Highly important
- on a scale of 1 - Minimally important to 5 - Extremely important
This legend represents the Importance scale from 99 to 5.
- 0 – Not applicable
- 1 - Minimally important - on a scale of 1 - Minimally important to 5 - Extremely important
- 2 - Somewhat important - on a scale of 1 - Minimally important to 5 - Extremely important
- 3 - Important - on a scale of 1 - Minimally important to 5 - Extremely important
- 4 - Highly important - on a scale of 1 - Minimally important to 5 - Extremely important
- 5 - Extremely important - on a scale of 1 - Minimally important to 5 - Extremely important
Critical Thinking
The capability to use logic and reasoning to question, discern, interpret and analyze various types of information to form an evidence-based conclusion or judgment.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 99 to 5.
- 0 – Not applicable
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Decision Making
The capability to assess feasible solutions or options and determine the most appropriate choice based on anticipated outcomes and alignment with objectives.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 99 to 5.
- 0 – Not applicable
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Evaluation
The capability to identify and systematically apply criteria, indicators and measurement tools at defined intervals to assess the effectiveness, value, impact or performance of products, services, processes, programs or policies.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 99 to 5.
- 0 – Not applicable
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Problem Identification
The ability to identify an existing or potential problem. It is not about solving the problem, but only about recognizing its presence.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 99 to 5.
- 0 – Not applicable
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Problem Solving
The capability to analyze information related to problems to develop feasible solutions or options to eliminate or mitigate the problem.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 99 to 5.
- 0 – Not applicable
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Troubleshooting
The capability to determine causes of operating errors in equipment, machinery or technological systems and decide how to resolve the issues.
Proficiency or complexity level
1 - Lowest Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 99 to 5.
- 0 – Not applicable
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Reading
Your ability to find, understand, and use information presented through words, symbols, and images. For example, we use this skill to locate information on forms and drawings, and to read items such as emails, reports, news articles, blog posts and instructions.
Reading Comprehension
The capability to understand written information presented through words, sentences, paragraphs, symbols and images in work-related documents.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 99 to 5.
- 0 – Not applicable
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Written Comprehension
The ability to read and understand information and ideas presented in written form.
Proficiency or complexity level
3 - Moderate Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 99 to 5.
- 0 – Not applicable
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Writing
Your ability to share information using written words, symbols, and images. For example, we use this skill to fill out forms and applications, and write emails, reports and social media posts.
Writing
The capability to communicate in writing by using written words, sentences, paragraphs, symbols and images adapted for the needs of the audience.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 99 to 5.
- 0 – Not applicable
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Written Expression
The ability to communicate information and ideas in writing and adapting the writing style to the audience so that they can understand.
Proficiency or complexity level
2 - Low Level
- on a scale of 1 - Lowest Level to 5 - Highest Level
This legend represents the Proficiency or complexity level scale from 99 to 5.
- 0 – Not applicable
- 1 - Lowest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 2 - Low Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 3 - Moderate Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 4 - High Level - on a scale of 1 - Lowest Level to 5 - Highest Level
- 5 - Highest Level - on a scale of 1 - Lowest Level to 5 - Highest Level
Adaptability
Your ability to achieve or adjust goals and behaviours when expected or unexpected change occurs, by planning, staying focused, persisting, and overcoming setbacks. For example, we use this skill to change work plans to meet new deadlines, learn how to work with new tools and improve our skills through feedback.
Collaboration
Your ability to contribute and support others to achieve a common goal. For example, at work we use this skill to provide meaningful support to team members while completing a project.
Communication
Your ability to receive, understand, consider, and share information and ideas through speaking, listening, and interacting with others. For example, we use this skill to listen to instructions, serve customers and discuss ideas.
Creativity And Innovation
Your ability to imagine, develop, express, encourage, and apply ideas in ways that are novel, unexpected, or challenge existing methods and norms. For example, we use this skill to discover better ways of doing things, develop new products, and deliver services in a new way.
Digital
Your ability to use digital technology and tools to find, manage, apply, create and share information and content. For example, we use this skill to create spreadsheets, safely use social media, and securely make online purchases.
Numeracy
Your ability to find, understand, use, and report mathematical information presented through words, numbers, symbols, and graphics. For example, we use this skill to perform calculations, manage budgets, analyze and model data and make estimations.
Problem Solving
Your ability to identify, analyze, propose solutions, and make decisions. Problem solving helps you to address issues, monitor success, and learn from the experience. For example, we use this skill to make hiring decisions, select courses of action and troubleshoot technical failures.
Reading
Your ability to find, understand, and use information presented through words, symbols, and images. For example, we use this skill to locate information on forms and drawings, and to read items such as emails, reports, news articles, blog posts and instructions.
Writing
Your ability to share information using written words, symbols, and images. For example, we use this skill to fill out forms and applications, and write emails, reports and social media posts.
Interests
The OaSIS uses the Holland Codes to describe work-related interests. According to the Holland model, people perform best in work environments that match their preferences, meaning individuals and occupations can be matched for an optimal fit. In this model, occupational environments are categorized based on a combination of primary interests and related activities. There are six interests in the Holland typology: Realistic, Investigative, Artistic, Social, Enterprising, and Conventional. Each occupation in the OaSIS is assigned up to three of these interest types.
Interests
Occupation-related interests based on dominant activities and type of work.
Interests profile: ECS
Enterprising (E)
Enterprising occupations are characterized by the dominance of action-oriented activities to attain organizational or self-interest goals. They frequently involve starting up and carrying out projects, influencing, leading or mobilizing people, making decisions and sometimes require risk taking and dealing with business.
Conventional (C)
Conventional occupations are characterized by the dominance of activities that entail following sets of procedures and routines. These activities may include systematic manipulation of data, such as keeping records, filing materials, reproducing materials, organizing written and numerical data according to a prescribed plan and operating business and data processing. They often require following a clear line of authority and usually involve working with data and details more than with ideas.
Social (S)
Social occupations are characterized by the dominance of activities that entail the interaction with others to inform, train, aid, develop, cure or enlighten. These occupations often involve helping or providing service to others, teaching, working or communicating with people.
This page includes information from the O*NET 27.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. Employment and Social Development Canada has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications.