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OaSIS 2025 Version 1.0
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60031.00 – Accommodation service managers

Accommodation service managers plan, organize, direct, control and evaluate the operations of an accommodation establishment or of a department within such an establishment.

Overview

Example job titles

  • Bed and breakfast operator
  • Front desk manager - accommodation services
  • Guest-house operator
  • Hotel assistant manager
  • Hotel director
  • Hotel manager
  • Motel manager
  • Reservations manager
  • Seasonal resort manager
  • Ski resort manager
  • Tourist home operator

Core competencies

  • Management of Material Resources to ensure supplies, such as cleaning, linen and amenities supplies, are well stocked in order to maintain smooth and efficient operations
  • Social Perceptiveness to gauge the needs and preferences of guests to tailor services and address issues proactively
  • Written Comprehension to read and implement complex company policies, procedures and regulations
  • Verbal Ability and Speech Recognition to resolve customer complaints, participate in the development of pricing and promotional strategies, and recruit staff
  • Leadership to motivate and guide staff, fostering a positive and welcoming work environment
  • Knowledge in Business Management to understand business management principles to organize and oversee daily operations efficiently, such as managing staff and scheduling, ensuring all departments work cohesively

Main duties

This group performs some or all of the following duties:

  • Develop, implement and evaluate policies and procedures for the operation of the department or establishment
  • Prepare budgets and monitor revenues and expenses
  • Participate in the development of pricing and promotional strategies
  • Negotiate with suppliers for the provision of materials and supplies
  • Recruit and supervise staff, oversee training and set work schedules
  • Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions
  • Resolve customer complaints.

Additional information

No data has been provided for this section.

Similar occupations classified elsewhere

Exclusions:

  • Advertising, marketing and public relations managers (10022)
  • Executive housekeepers (62021)
  • Facility operation and maintenance managers (70012)
  • Restaurant and food service managers (60030)
  • Retail and wholesale trade managers (60020)

NOC hierarchy breakdown

NOC version

NOC 2021 Version 1.0

Broad occupational category

6 – Sales and service occupations

TEER

0 – Management occupations

Major group

60 – Middle management occupations in retail and wholesale trade and customer services

Sub-major group

600 – Middle management occupations in retail and wholesale trade and customer services

Minor group

6003 – Managers in food service and accommodation

Unit group

60031 – Accommodation service managers

Occupational profile

60031.00 – Accommodation service managers

O*NET in-it

This page includes information from the O*NET 27.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. Employment and Social Development Canada has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications.